Do not come here! I had my son's sleep study done through them and they told me on his post sleep…read morestudy appointment that his results were normal and though his tonsils were enlarged he was fine and he would grow into them. Then the pandemic hit. After the pandemic I took my son back to his primary physician to do an annual check-up on my kiddos. She asked me how his surgery went which at that time I told her that they told me he was fine and did not need it. This is when she turned the computer screen around and pointed to the test results which stated that my son had moderate to severe sleep apnea and that surgery was recommended to remove the adenoids and tonsils. Now we have to go through the whole process all over again. I would not recommend this office at all. We are now going through the whole process again and I refused the referral to this office.

I don't like places that don't keep their appointments on time and this place took 45 minutes to…read moresee me,I arrived 15 minutes before my appointment like they wanted than after they checked me in they took 30 more minutes to call me,45 minutes total just for the beautiful doctor to see me for two minutes and schedule a camera inspection so I left,and the front desk woman was a little racist,I'm a Hispanic guy and she talk to me "I'm gonna need your id and your ins card" and a few moments later a white guy entered and she said "mr Smith I would like to have your id and ins card please " ,I was seating right infront of her so I couldn't have heard her wrong ,I'm surprised about her unprofessionallism ,dam racist...

Complaint- if the doctor is running behind (I have been waiting over a half hour), then let the…read morepatient know. My time is just as important as his. I hate when this happens. I would call if I was late knowing that they might reschedule me or charge me my co-pay, but it is the right thing to do! I love my ENT doctor but this level of disrespect is unacceptable. The receptionist was very busy, but she could have let me know they were running behind. Got to an exam room about 42 minutes after my appointment time and waited another 15 minutes to see the doctor. I waited and 65minutes to see the doctor and I only spent five minutes with him. My rant is to let you know that if you have an appointment here, block our two hours of your day. They will not tell you they are running behind. The doctors are great, but the lack of respect for their patients is dissap

Just got off phone with reception who was the opposite of helpful. Our daughter is a student…read moreathlete at University of Redlands over 3 hours from our home and her current ENT. She has been under the care of an ENT at home for 2 years, she is very sick right now and needs help. The receptionist rudely informed me their new patients will not be seen until June. Are u kidding me? You cannot see a local college athlete within a week for a sinus infection??! She also said she would need a referral...okay fine never heard of that we have a PPO. Thanks for NOT caring and. NOT taking care of college athletes in your area!

OPTUM SUCKS. Optum…read morehas turned the Redlands clinic into a non caring, money hungry mess. Beaver was like family where they really cared about the patients. Optum cares about ONE thing, MONEY. Beaver doctors have fled from this horrible company, leaving the few original doctors facing double patient loads, triple paperwork with no time to complete it and RULES, RULES, RULES that take away from the care that we used to receive. Optum is a disgrace and needs to be under review for their corrupt business practices. My review is for all departments, especially internal medicine.

I had a highly disappointing experience with Dr. Alvin Umeda at this clinic, following the…read moreSeptoplasty surgery he performed on me. I received negligent post-op care and poor communication which worsened my recovery. I wasn't given any guidance about common side effects that may occur post-surgery or how to remedy them and when I reached out for help via the patient portal, I received little to no response. I experienced constant vomiting, constipation, and throat pain for multiple days. During my first follow-up appt, Dr. Umeda dismissed the symptoms I reported which then developed into oral thrush the very next day, likely caused by the antibiotics he prescribed. I had to seek emergency assistance from urgent care and when I reported this to Dr. Umeda, he showed little accountability, argued with me, and made unprofessional comments, like questioning the validity of my diagnosis and saying, "can we be friends again?" There were unnecessary delays in prescription orders and overall poor follow-up which only worsened my recovery and resulted in me having to take additional unpaid days off of work. I cannot recommend Dr. Umeda (or this clinic) due to the lack of professionalism, patient care/education, and basic communication. I strongly encourage finding another ENT.

I had a very difficult case and had been turned away by UC Irvine when I found Dr. Lee. He agreed…read moreto take on my case and my surgery was on 8/21/19. From beginning to end, Dr. Lee demonstrates confidence, professionalism and expertise beyond his years. I am very pleased with not only the outcome of my parotidectomy but the entire process along the way. I hope I never have to have another surgery but if I do I will turn to Dr. Lee first!

My father was diagnosed of stage IV throat cancer at City of Hope in June 2014. Due to insurance…read moreissue, he had to be transferred to his local doctors for intense radiation therapy and chemotherapy after their tumor board decided on his treatment plan. His health deteriorated but he was able to pull through it all and recovered. A year into his recovery, he tragically started smoking again. His throat cancer then returned and the tumor was growing much more rapidly this time around. His previous doctor referred us to an ENT physician at Riverside Community Hospital. My father and I met with this resident surgeon who conducted himself in the utmost incompetent and uncertain way and advised us that he and and other three resident surgeons would do laryngectomy on my father. My father couldn't even be convinced that the surgery would make him recover again. During this time, my father's shortness of breath worsened everyday to the point he felt suffocated. He was on so many medications and had to carry oxygen tanks with him all the time. It was emotionally painful and unbearable to be around and see him suffer. His conditions worsened and he started to be in and out of emergency room. Eventually ER doctor had to perform tracheostomy and my father stayed in ICU for a week. He was then sent to a rehab center for recovery. Upon his discharge, we managed to find a new ENT doctor, Dr. Carvalho in Hemet. Dr. Carvalho finally referred us to Dr. Steve Lee at Loma Linda University Medical Center for laryngectomy. I wrote all the above because I want people to know that my family has seen a lot of doctors ranging from top notch City of Hope dctors to resident surgeons in community hospital. If you manage to find Dr. Lee at the very beginning in your journey, you should know how truly blessed you are, and you should look no further. It took us a long and painful journey to get to him. In January of 2017, Dr. Lee and his team performed laryngectomy and throat reconstruction for my father. The surgery was a success and my father has since then been cancer free and he is able to speak with his voice prothesis. Everyone in the family including myself thought we were about to lose my dad sometime before his laryngectomy, but he has recovered and started a new life. All of this is because of the beyond exceptional care he has received from Dr. Lee and his team. Dr. Lee is warm and genuinely caring. He's calm, reassuring and pleasant to be around. His humble and down-to-earth character almost makes you feel like he is just a neighbor next door and not a God-like surgeon. After many years being under Dr. Lee's care, it made us realize Dr. Lee is truly one of a kind. He is a top rated surgeon who is driven by his calling and passion as a doctor and he is wholly committed on academic research and striving to provide the best patient care with his team.

I was referred to Doctor Sieberling almost 10 years ago. I had my doubts as I had seen two other…read moreENT doctors previously. The first said my situation couldn't be helped. The second said I needed to be on antibiotics for 2 months, which I did, and I still had chronic sinus infections. The second ENT at least referred me to Doctor Sieberling and I haven't seen anyone else since! Doctor Sieberling did a thorough exam and thorough testing on my situation. I ended up needing sinus surgery. Doctor Sieberling is truly amazing. She is an excellent doctor with fantastic bedside manner and a phenomenal surgeon. Her office staff is friendly, professional and responsive. I still continue to visit this office for maintenance care and check ups. I continue to be forever thankful for this office and grateful for Doctor Seiberling!

The office was very clean the people that work there are all so polite and friendly. the doctor was…read morealso respectful and cared about me to help me with my health issue. 10/10 I would definitely recommend anyone to the ent here

I've been coming to this office for almost 10 years. I was referred here from another allergy…read moredoctor when I needed sinus surgery. Doctor Sieberling is absolutely amazing. I LOVE her! She is an excellent doctor with fantastic bedside manner and a phenomenal surgeon. The technology here is state of the art and I couldn't ask for better care. The office staff is friendly, professional and responsive. Pharmacy refills are also a piece of cake. For now, I'm simply on maintenance care and checkups to make sure everything still looks good, and it does! So thankful for this office and Doctor Sieberling!

Dr Semental is a very professional, knowledgeable and caring doctor.l would recommend him highly…read more The hospital and staff are also top notch. I felt like I was in capable hands and that he was with me all the way.

Big waste of time, I lost two months dealing with his office. While they have every right to not…read moretreat me or disagree with the doctor who referred me, it would be nice if they would explain the reasoning to the referring physician. I feel the level of care in solving my issue was not professional, they do not have agree with the referring doctor, however they put me in an incredibly awkward place to try and explain medical rational when I'm not a medical professional. I asked three times for more detail and they were just defensive. It was a waste of time and with monthly exasperation of the condition time is not abundant. Find a ENT that will hang in until there is a treatment plan!

Wouldnt schedule me an appointment with an ent without a diagnosis... which is absured, since when…read moredo patients self diagnose to see a doctor? I told the rep all of my symptoms and i have ppo insurance but he kept repeating the same thing.

Friendly and nice staff! Staff have been welcoming and especially the specialist's that have been…read moreassisting us.

Walking into the office I was greeted by several beautiful sweet ladies. They were ALL very kind…read more Dr. Even offered me a slice of her cheesecake bc it was her birthday. I am very very satisfied with my visit session and I look forward in seeing my end results. They accept care credit which I love, they offer packages that will save you some money. They offer new patient discounts for Botox and lip filler. I have an appt in September for that. Overall I would recommend this place!

Everything from the first phone call to my appointment was simple and painless thanks to Ashley at…read morethe front desk. All forms are online and easy to navigate through and then complete. I was able to get the day and time that works for my schedule, the office is totally cute, Ashley has great customer service, and then Dr. Jeffries has phenomenal bed side manners which seems to be lacking in the medical community. Dr. Jeffries took the time to explain everything to me regarding my appointment, I never felt rushed and only felt that she truly cares about my well being. Thank you The office offers everything you need and there is a reason why I decided to drive over an hour to be seen at this office. I highly recommend Dr. Jeffries and she is worth driving to Redlands for. I promise you will not be disappointed.