This place is so bad, they are communicating clearly and they Charge You extra for things that they…read moredid not communicated at first place . The worst experience ever! I went there For a consultation and it was originally $168 but I got a mail with the among the among of $458! I am a Student can't pay that much!

Doctor Wagner was great with my wisdom teeth removal. He explained everything in depth and was very…read morenice about preparing me for my surgery. I had a lot of anxiety before my wisdom teeth surgery and the assistants were great with telling me I had nothing to worry about- they kept me busy and kept my mind off of everything for the surgery. I was out of there in 35 mins from 4 wisdom teeth being removed and they sat me down in a separate room to explain after care and anything I needed. Had a great experience.

This company has prevented me from getting the medical care that I need. I have been on their…read moresupposed "waiting list" since spring of 2021. I have had numerous conversations in the past with Victoria who has completely blocked me from being able to get the care that I need. I didn't find out until after my wisdom teeth were pulled that the migraines I have had my entire life are due to the malformation of the bone structure in my mouth. I had to jump through hoops with my insurance company in order to get out of network approval because 1 it's technically considered the result of TMJ even though it's not actually the joint but the bone structure itself, and 2 because there isn't anyone else in a 100 mile radius that we could find that does this type of procedure. I was told that in order to be seen and be put on the waiting list I would need to have x-rays sent over, which I paid for out of pocket and had sent over in approximately March of 2021. I had emailed and called numerous times over the first couple of years, all being told I was on the list. I was told by Victoria numerous times that they don't take my insurance, which I told her on each occasion it had already been preapproved because there wasn't any other option I could pursue. The only option I have to end my constant migraines was to have orthognathic surgery. On one of the last occasions because Victoria got snarky with me about billing she transferred me to a nice lady in the billing department, with whom confirmed that she has done out of network billing plenty of times. During our conversation I had made the comment that I had been waiting for well over a year to be seen. The billing agent was shocked because she had never heard of anyone waiting that long before. She transferred me back to scheduling to which Victoria told me that she was mistaken and that I was on "the list". This should truly be a form of medical malpractice to deny patients medical care that they need. I have lived with life long constant migraines that should have been resolved by now. Unfortunately they are not because Victoria has deemed that I'm apparently not worthy of medical care, and she knows that other patients are in more pain than I am as she stated after I said that I needed the surgery because I have at least some level of constant pain. People like me fall through the cracks because I'm just stuck with not being able to get medical care even though I need it, and trying to go through the Department of Human Services and filing a complaint doesn't do anything because I haven't even been seen as I'm still on "the list".

Though the staff was not the friendliest (seemed "too busy" to answer questions), the dentist was…read moreknowledgeable and took the time to answer questions. The billing department couldn't get it right to have our insurance pay for the procedure. We finally got it right but it shouldn't have taken three calls to their billing department and one to our insurance. Finally, they gave too much anesthesia to patient for procedure. No questions were asked about the patient's history with medication and, as a result, too much was given. Patient was groggy for far longer than normal for the procedure. Beware when dentists do their own anesthesia!

Piss poor service from Machi. She is rude aa hell. If it wasn't for Angel and Ashley, there would…read morebe no office.

Dr. Grace Lucretia Machi is a horrible dentist/orthodontist! The wait times in this office are…read morehours past your sch. time - then if you leave they drop you. She can be late but the patients can't. This person is rude and unprofessional often jumping from 1 patient to another then back again. Not in compliance with health codes to cleanliness between. This person "Dr." Machi appears over worked and stressed out, but shouldn't take it out on the patients. She needs either a break or some assistance. She feels as if because we have state insurance we have to deal with her rudness and un-professionalism. A compliant has been ledged.

dentist assistants are amazing, staff are so friendly. I was able to get the best care here and…read morerecommend this to everyone looking for a new dentist

I was a fairly new patient at Mequon Smile Design and recently had an experience that showed me…read morethis practice values strict policy over common sense. My son had a 3:00 PM appointment. When I realized I couldn't find my car keys, I called the office just before the appointment time to let them know I would be late or might need to reschedule. I called again at approximately 3:25 PM, explained the situation, and was told there was still time because the appointment was scheduled for 90 minutes. I specifically told the office I would take an Uber so my son could still make the appointment, and they agreed and encouraged us to come in. The office then called me at approximately 3:48 PM for an update. I informed them that my son and I were already in the Uber and on our way. According to my Uber receipt, we arrived at 3:48 PM. After a short wait, the office manager informed me they would not see us and charged me a $100 missed appointment fee. I was also told it would require a $100 deposit to reschedule. What made this especially disappointing is that my family of four has never missed, been late for, or rescheduled an appointment with this practice. Throughout this situation, I stayed in communication, followed the office's guidance, and made every effort to keep the appointment. The next day, my wife spoke with the office manager and received the same response, including being told that the practice "is not for everyone." I agree. The dentist was capable, but based on how this situation was handled, this practice is not the right fit for our family. I'm sharing the facts so others can decide whether this is the type of customer service they want from their dental provider.

Everyone in the office is very nice and super helpful. With cutting edge technology and reasonable…read morepricing, their treatment plans are focysed and very effective. Dr. Bogenschutz is treating my daughter and the results so far are excellent! He also gave my other daughter the perfect smile many years ago and it is still perfect today! I highly recommend this office.

As an older adult getting treatment, I was a little hesitant. The Mequon Bubon office was just…read morewhat I needed. Love the staff there. Always welcoming, friendly and very knowledgeable. So glad I made the decision to go to Bubon in Mequon. My teeth look wonderful.

Dr. Kim is very thorough. Very pleasant staff and the facilities are clean. Highly recommended.read more

My wife and I have been working with Drs. Kim and Lentz for about 10 years. When our previous…read moredentist retired, we didn't think we would ever find a doc to replace him. Well, we did. I recently met their new hygienist, Robin. She may be new to the office, but she's not new to the trade. She was quick, thorough, and fun all wrapped up into a generally not that enjoyable experience.