As a middle school cross-country coach and teacher who has been working my way back into running…read morewhile dealing with a major knee injury, I came into the store after work in quite a bit of pain and honestly pretty frustrated about finding the right shoes and support. Mick and Jojo completely changed the experience for me. They took the time to scan my feet, listen to my concerns, explain everything to me, and help me find the right setup. I ended up with the Gel-Kayano 33s and RR Premium custom insoles, and the difference in how I felt walking and running in them was incredible. What impressed me most was how genuinely enthusiastic and caring they were. They didn't make me feel like I was just another customer trying on shoes. They actually wanted to make sure I found something that worked for me. They even stayed a little after closing to make sure I had the correct fit and was comfortable. That level of service is rare these days. For a moment, the store honestly felt more like a small mom-and-pop running shop where people genuinely care about their customers than a large retail store. I left feeling encouraged about getting back to running, which meant a lot after struggling with my knee. Mick and Jojo deserve recognition for going above and beyond. If management or corporate sees this, please know that these two are fantastic representatives of Road Runner Sports and an absolute asset to the Santa Monica location. Thank you both for making a stressful situation such a positive experience!

To start off, every employee I have had the pleasure of interacting with is fantastic…read more However, I preferred working closely with Mick (Michael) as his knowledge and feel for the custom inserts is on another level. I have absurdly flat feet that have been compounding my lower back issues for years. Mick has a unique way of providing a more aggressive shape to the inserts that completely alleviates the pain when I use them for my typical activities - be it running, weightlifting, basketball, or just walking around. There is a chance that they provide some level of 'discomfort' prior to being broken in, as your feet, and muscles, are adjusting to a completely new position. Stay committed to the extra support and know that you will soon re-balance with the correct position imminently. These aren't supposed to be completely comfortable, they're supposed to work. These guys take it upon themselves to make sure that the insert and shoes you select and purchase are the right fit for your needs. The membership programs are awesome and the customer service is fantastic. 10/10 experience.

It is SO freshing to go into a shoe store and be treated like what you are looking for matters. Not…read moreonly are the owners lovely people, they know their products and are beyond accommodating. Human interaction is so refreshing! The selection of styles and sizes for people who are not a size 6m! I actually had fun buying shoes for the first time in years. They stock a wide range of styles from current, hip booties and boots to business wear and sneakers. The prices great given the high quality of their inventory...made to lastI I highly recommend popping in and seeing for yourself! Jackie L. Lake Balboa, CA

A specialty shoe store with the kind of knowledge and customer service that's hard to find! I took…read moremy mom for wide shoes (their specialty) and Amira helped us. She knew the products like the back of her hand and was able to successfully find 3 pairs of the perfect shoes for her needs. Beautiful products that make my mom feel like the woman she is inside. Prices are reasonable for higher end shoes and the styles range from classic to trendy. Owner John was welcoming and so much fun to chat with. You bet we'll be back.

Parking: This location only has meter street parking. 2…read morestar Inventory: Tons of boots, soles, laces, socks, hats, and more. This location has excellent. 5 stars Staff: I worked with Luis, he was excellent. Helped me with providing several boots to try on and ensured I was happy with my purchase. He also cut my soles to ensure proper fit. Fortunately they had size 14 boots. 5 stars. Overall: If you need boots, come here and ask for Luis. (2+5+5)/3= 4 stars

Came in here twice and both times I worked with Joy. She was super helpful and an absolute pleasure…read moreto work with. Happily left with some new boots as well.

I am still team Cole Haan. They have an awesome selection. The staff is friendly I had the same…read moreguy who help me before he recognized me and my shoes. They had some shoes 40% off that caught my attention. I think I will come back in about two months and get a few some winter travel shoes. They have good selection so I will be back go Team Cole Haan.

I am a proud owner of over 30 ( but who's counting) pairs of Cole Haan shoes. I have always…read morereceived great service when shopping at any of the stores. On my last visit to the Century City store my cousin and I each bought two pairs of shoes. However, on a recent trip (8/12 around 2pm) to the century city store my daughter and I received no service at all!!! We walked in no one said hello both sales persons looked me right in the eye and said nothing at all!!! No hello no let me know if you would like to see any shoes nothing!!! Like I said I have never received such poor service at this store. I know the two sales people and if I see them in the store I will take my dollars somewhere else. Any attention to this matter is greatly appreciated James Hale

I've been buying John Elliott since it's inception. It's become part of the uniform I wear weekly…read moreas the clothes can be matched with majority of the clothes that exist in my closet. Now I've ordered stuff in the past and I have received defect items. John Elliott staff took care of me. They even shipped the item express with an additional 15% off my next purchase. Now I didn't rip off the tags like some I've read it's usually something I do is inspect the clothing that arrives. As for the physical store I've been twice. Customer service is good I bought a few things and I had no complaints. The floor is organized well and it's visually a good place to look at. Quality of the garments depend on which items you've purchased jeans are superb majority of the jeans I own are cast 2. I'll be going back Aslong as they keep pumping out great products.

Feels like hiring people who are at least courteous is a pretty low bar? Seems especially important…read morein a "luxury" setting.

Got this beautiful Laptop case in the Larchmont store. Kasim and Mary were so kind and provided…read morewarm service. Will be back for some mule shoes!

Wow!!! Molly!!!! You went above and beyond helping me and my partner find the dopest pairs of…read moresneakers! Thank you so much for being so helpful, kind, and authentic. We will definitely be back! The quality of shoes are quite lovely!

I always go to all shoe stores looking for Jordan's in my size and or airmax shoes but this store…read morenever seems to have my size ugh but I raffled in for some Jordan's and won so I'm estatic and I always walk in here to see what I can buy but I have so many shoes that you guys don't have things I don't have already which kills me but I am glad that this one time I walked in and jump in raffle sue to employees said to do it I did and won so thanks to the team here at this store very helpful just people ask to be helped there always willing to help but do remember they are near the beach so they do have high walk in volume but over all I enjoy coming in all the time I don't walk out with anything because of the retro Jordan's always hoping to get lucky but this time I did so thank you to Kelly and Ashley and I didn't get the other to name I spoke to but the whole team thank you

Service is terrible, never coming again. they Never offered any help and was rude with there tone.read more

Santa monica now has more selection The stylist are very…read moreknowledgeable and helpful The best part is, you're always greeted with a smile

This AllSaints store is beautifully curated, with a great selection of very unique pieces that are…read moreunmistakably true to the brand's signature style. Everything feels thoughtfully chosen and well displayed, making it easy to browse and find something special. Overall, a fantastic AllSaints location with a strong, distinctive collection and a great shopping experience. Parking is relatively easy thanks to nearby parking structures offering 90 minutes of free parking, and there are plenty of other shops around if you're running multiple errands.