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John Sturman

5.0 (1 review)

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The Big Pet Store

The Big Pet Store

(4 reviews)

Took my dog for harnesses fitting, left 20min waiting whilst staff just walked passed ended up…read morewalking out. Safe to say will not return or spend any further customer there.

I have been a loyal customer of The Big Pet Store for many years. Unfortunately, I have to agree…read morewith other reviews regarding the manager. Our cat was diagnosed with Chronic Renal Failure secondary to Hypertension. This is very common in elderly cats and can be managed for many years with anti-hypertensive medication and diet. We were looking for suitable food and (regrettably) asked the manager. We then got a 20 minute lecture telling us we had been killing our cat because we had fed him Gourmet Gold for years. Apparently it is made from feathers and bones. Really? So how would he explain this in cats who had not been fed Gourmet Gold or indeed the many humans that have never eaten cat food! I work in Medicine so know how frighteningly ridiculous his statement are but can you imagine telling an elderly woman that she is killing her cat? On a separate occasion, he came up to our dog whist we were browsing and said she was ill because her coat wasn't glossy. Her coat is white and has never been glossy. He tried to sell us some dry food that I had no intention of buying. He then went on to try and sell us some ointment for her warts that was used on World war one soldiers in the trenches. What? Again, another unbelievable statement that shows this man has absolutely no idea that warts and caused by a virus and unless they bother the dog, there is no suitable treatment other than surgery and even that will not eradicate the papilloma virus. And as for my dog been ill, she is now 17 and perfectly healthy and happy despite her coat isn't glossy. Sadly, although the other staff are lovely, I have stopped going there because of the obnoxious owner. If the manager is reading this then I suggest you stop accusing owners of killing their pets and gain some knowledge in basic animal medicine which you clearly haven't got. Your comments and "advice" deeply concern me and if you were a health professional, I would have reported you to the GMC/NMC for gross misconduct and dishonesty. I now shop elsewhere and would suggest others do the same if they don't want to listen to this man spouting utter idiotic nonsense.

John Sturman - horsebackriding - Updated May 2026

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