Took my dog for harnesses fitting, left 20min waiting whilst staff just walked passed ended up…read morewalking out. Safe to say will not return or spend any further customer there.

I have been a loyal customer of The Big Pet Store for many years. Unfortunately, I have to agree…read morewith other reviews regarding the manager. Our cat was diagnosed with Chronic Renal Failure secondary to Hypertension. This is very common in elderly cats and can be managed for many years with anti-hypertensive medication and diet. We were looking for suitable food and (regrettably) asked the manager. We then got a 20 minute lecture telling us we had been killing our cat because we had fed him Gourmet Gold for years. Apparently it is made from feathers and bones. Really? So how would he explain this in cats who had not been fed Gourmet Gold or indeed the many humans that have never eaten cat food! I work in Medicine so know how frighteningly ridiculous his statement are but can you imagine telling an elderly woman that she is killing her cat? On a separate occasion, he came up to our dog whist we were browsing and said she was ill because her coat wasn't glossy. Her coat is white and has never been glossy. He tried to sell us some dry food that I had no intention of buying. He then went on to try and sell us some ointment for her warts that was used on World war one soldiers in the trenches. What? Again, another unbelievable statement that shows this man has absolutely no idea that warts and caused by a virus and unless they bother the dog, there is no suitable treatment other than surgery and even that will not eradicate the papilloma virus. And as for my dog been ill, she is now 17 and perfectly healthy and happy despite her coat isn't glossy. Sadly, although the other staff are lovely, I have stopped going there because of the obnoxious owner. If the manager is reading this then I suggest you stop accusing owners of killing their pets and gain some knowledge in basic animal medicine which you clearly haven't got. Your comments and "advice" deeply concern me and if you were a health professional, I would have reported you to the GMC/NMC for gross misconduct and dishonesty. I now shop elsewhere and would suggest others do the same if they don't want to listen to this man spouting utter idiotic nonsense.

Don't head here if you are after the "free zoo" animal experience. They don't sell any actual pets,…read moremore the food and associated pet paraphernalia. We used to pop here fairly regularly when our pet rats were alive. It was handy having a reasonably priced and no-nonsense pet food shop so close by. It is a fairly cluttered little shop, but you can buy various pet foods by weight. This means that you get better value than when you have to buy bulk bags from places like Pets At Home. Service is fairly friendly and they'll happily point you in the right direction if you get a bit bewildered by the sheer volume of choice.

Another of Dave (the greyhound's) favourite shops and purveyors of a good pigs ear. They also sell…read morea massive range of tripe sticks, chewy sticks and choc drops - according to the owner the latter proving popular with ladies on diets who buy them to munch on instead of, I dunno Maltesers or something. They also deliver which is great and saves me having to carry a 2-stone bag of organic dog food home on the bus. Staff are really nice and helpful and there's also a big selection of daft squeaky toys in a variety of mad shapes available. Other animals are catered for - rabbit food, cat treats, budgies bells etc are can be purchased and it's all very reasonably priced.

I have been in here a few times in passing when I have suddenly remembered that I need to get cat…read morefood. It is a nice setup inside and it is full of treats, toys and food for a variety of animals including dogs, cats, birds and rabbits. The staff are always very pleasant and helpful, they know what they are talking about and have previously recommended vets and grooming services to me before, which is always very handy to know. The prices are not too bad as I have been to more expensive pet stores in Birmingham before. I am not sure what the other items are like, but my cat certainly likes the cat food from here, so that is great. I would recommend this store to those in the area who have pets!

Brilliant place, will deliver, very prompt & the staff here are excellent. I can not praise them…read moreenough, very knowledgable about the animal feeds they supply. Will always go the extra bit to help you. Well recommended.

Barkin' Mad is only a little store located on Barnes Hill but there are actually a wide range of…read morereptiles, products and creepy crawlies in there! I was actually really impressed when I made my first visit into Barkin' Mad as I was only expecting to see stuff from like dog beds, dog toys, dog chews to large bags of rabbit food. Not to actually see any reptiles in there! The name of the store had deceived me ;) I say that if you live locally, you should most definitely check out what they have as I'm sure that they restock every so often and have in store different reptiles and tarantulas on different dates. At the back of the store as well, the have a huge collection of live cockroaches, grasshoppers, maggots and other insects. Even though I didn't buy anything, I was highly entertained by looking at what they had in store.

the staff are so very helpful if the item is not in the shop they will try to get it for you for…read morenext time you call in. only a little shop so selection not as wide as most supermarkets but for the personal touch it is worth it. I am always happy to recommend this shop as they always seem happy to help their customers & try their best to obtain what ever you need.

no i like this shop iv been here a few timesread more

This pet store is part of a chain of pets at home, and does not disappoint. I think that the store…read morehas a great advantage to other pets at home that are located in high streets as you can park right outside on the car park, making the access to the store really easy and it is not hard to buy large items and take them to your car. The staff are incredibly knowledgeable about their jobs and about all the different pets and animals that the store caters for, including many exotic animals, fish and birds.