My experience with this office genuinely felt punitive, negligent, and unethical. My therapist…read moremoved here from another office, and I decided to stay with her. To start, I was told that they record every session and use an AI service to take notes, and I felt really uncomfortable by that. I told them how uncomfortable it made me, and they kept pressuring me to accept their AI note taking service. I repeatedly expressed discomfort, but was repeatedly encouraged to consent to it.
Then they told me their insane attendance policy. If you have to miss two sessions in a month, they drop you as a client, no exceptions. I was told it doesn't matter if there's an emergency or something urgent, you're dropped. And it only works one way. There were times my therapist would ask me to reschedule my session for something she needed to do, I would say I'm not free at the times she asked, and she would say "oh well that's fine, this just counts as your one per month." So my therapist would need me to adjust my schedule, and I'm the one having it count against me because I can't just drop my entire schedule to accommodate. I once brought this up, and we legitimately spent over HALF a session talking about their billing and attendance practices. I honestly got billed for a session, where we spent a majority of the time talking about their billing practices. I was billed to talk about being billed!
But the part that was most galling happened recently. I was working with my therapist through an incredibly unsafe working condition, and she agreed that I am generally unsafe at my workplace and need to find another place to work immediately, since it's impacting my physical health. Only I had job interviews that were scheduled during our sessions. I would reach out proactively to try to reschedule, and would just get a blanket "I don't have any other availabilities." No offer to move things around, no offer to make things up, just nothing. During one of those times, I actually texted her that I could still make my session, only to get NO response. So naturally they count this as my one cancellation per month. Then I had another promising interview reach out, but the only time they were free overlapped just barely with our session. Again, I reached out two days in advance per their policy, only to get told "I don't have any available time." I asked if we can move it, if we can make it up another day, no response until the next morning with another cold "Just let me know I you can make the session."
It really felt like my therapist was just doing everything she could to avoid any responsibility for the situation, and trying to put it on me. She texted me back asking me to attend the session and show up late to a JOB INTERVIEW, and said the reason was so they could see me for enough of a session to bill for it. Their admin reached out to me about something and I responded back regarding this, and they just legitimately had no perspective whatsoever.
First I spoke to an individual who said "oh well why don't you reschedule?" I said I would love to but my therapist told me she couldn't. Then they said it was "my choice whether to attend the session or not." I told them they're telling me to either skip my job interview or be discharged as a client, and she tried to claim they weren't saying that, but that they would discharge me as a client if I missed the session. I asked to speak to a supervisor, and the front desk manager called me. She had the nerve to ask me, at 5:30 in the afternoon on Thursday, if I could call and reschedule my job interview scheduled for Friday morning. What on earth are you smoking that you think this is an appropriate thing to ask someone to do?
I asked if there's a way I could attend the session and leave a little early, and she said "no, you need to be there for the full 60 minutes." Which I told her was absolutely news to me, because my therapist would regularly end our sessions at 50 minutes each time. She said she would call me back to see if I could be discharged from my therapist and transferred to another, since she's going on leave next month anyway. And instead I just got an email from my therapist the next day saying I was discharged as a client, and given referrals to mental health clinics that serve the unhoused.
I was told to do everything I could to leave an abusive and bad situation, then discharged as a client for taking the EXACT steps to do so! Their practices are entirely punitive, negligent, and unethical. I plan on reporting them to the state licensing board based on their behavior and policies