Though it's unquestionable when evaluating whether to employ any service or to shop in any store or…read moredine in any restaurant, one is better served by evaluating the WHOLE of the service provided rather than the performance of one employee such as a server, clerk, or receptionist. With that, if exposed to only one person, in this case one doctor of the many in this service, it's difficult to evaluate MORE than just the one. That's my caveat. It appears, based on previous reviews, this office many have previously or perhaps even currently is struggling with some customer service issues. My experience wasn't entirely stellar, but altogether not atypical for many of the health services I've been exposed to in the Portland area. There's a feel of being in the mill, just another number, not personal. There's a large population to be served so they get a pass from me on that topic. I'm never quite comfortable with office personnel being trapped behind the sliding glass windows and me on the outside not knowing whether to rap on the window if they do not acknowledge me, stand there waiting for eye contact from them hoping that means they recognize I have to check in, or just take a seat and hope they'll address me when they can. This office suffers from this malady. Most medical providers have struggled in their attempts to commit dedicated space for folks to reveal their personal data and thereby protect their HIPA rights. This office suffers from this malady as well. One is forced to stand at the window, within full earshot of the entire waiting area (about 15 x 15) and rattle through name, dob, phone, etc. Again not atypical. Once past the experience of checking in and getting in with my doc I was quite pleased. Appropriately polite, engaged, invested in my story, and detailing everything I brought up, then feeding it back to me for confirmation on all the details. This, in my opinion, is exactly what any provider needs to do in order to accurately understand what the patient is presenting with. My doc was terrific simply put. He explained exactly what his service would be, the timing as he imagined in advance of actually treating me, the outcome he would hope for, and instilled a sense of confidence in me that I was in good hands. Check out was simple and quick, my hope for every visit. It's rare for me to rate 5 stars because there's always room for improvement, but this facility gets 4 thanks to all that I've noted in this review.

Getting medical care can be challenging when you have rare health issues, but I thought Dr…read moreGreenfield was acquainted with my issues. I was happy with him until one appointment where the adjustment he gave me left me in severe pain and almost crippled from the pain. I tried calling his office, but they were closed during that weekday. When I brought it up at a follow up, he said it was normal. We had discussed a treatment option, which he was going to look into. He decided to do the opposite of what we had talked about. I went along with it, but I had issues. He wasn't willing to look into other options to help me. He seems to have a very limited protocol for addressing issues. It might be great if you're one of the people it works well for. If you're not, then he can't help. He seems unwilling to think outside the box to figure out how to help people. Also, if you're sensitive to heat avoid this office during the summer since they have no air conditioning. It was 90 out when I was there, and it felt like that when I was in his office. He didn't seem willing to figure out what's going on with me when I said that I felt like passing out just sitting in the office.

I personally was a patient of Dr Krouse's for quite a long time as well as my fiancé was too , she…read moreis very capable , kind, thorough and listens to you ,the office is excellent, there is a yoga studio free to patients to use , herbal medicine is a alternative as well as traditional medicine. I personally found the whole experience very smooth , communications with the office , receptionist / Nurses and personally the Doctor for emergencies usually after hours within quick time.

If I could give less stars, I would. I just tried to get an…read moreappointment here so I called and the receptionist said I needed to go online to fill out an intake form in order to get an appointment. I filled out everything but at the end it requires you to put in your credit card. I called back and told the receptionist I didn't feel comfortable putting my credit card online without even seeing anyone. I asked if there was any other way to get an appointment and she said, "No" and hung up on me. WTF?! I thought this was a holistic place that was interested in helping people. It was recommended to me by a friend. However, this was one of the worst experiences I've ever had with trying to get seen by a holistic practitioner. Terrible customer service. Terrible business. Obviously classist. Obviously not interested in helping people.

Dr. Rodrigue prepared me so well for my knee replacement surgery. He suggested I visit a physical…read moretherapist for appropriate exercises to do months before surgery. Many of my friends have had knee replacements and Dr. Rodrigue's surgical expertise and management resulted in significantly less pain than my friends and a quicker recovery.

Honestly the more often I am seen here the more I love it…read more I recently was suffering from a bronchial flu. Like a hideous combo of bronchitis and the flu. I had been in bed for two days and was due back at work but knew I couldn't make it thru an hour of it so I drove to the hospital. It's early afternoon on a Thursday and they had a 3 hour wait in the ER. Well I was absolutely too sick to sit in a waiting room for 3 hours- and that's just to get to step one. So I got back in my car and called Maine Med family practice and found out that they do have urgent care so I could be seen that day at a designated time just by a different doctor- but one with my records on hand. So much better . Seriously unless it's 3am and I'm in an accident I would ALWAYS prefer to just use my urgent care!! So today I had my physical. I received 3 vaccinations and was totally happy to realize the importance of having a regular doctor at a decent hospital. Going over the paperwork they gave me while there I realized that in the last few months they had amassed my entire medical history. I lived seeing shots I received in 1988. I don't have to remember that my Tetanus was due this year. They reminded me. Maybe it cuz I'm from a big city in California but insurance for me there always meant ER visits or clinic visits. Never this personalized care. They called me to set up the appt for my yearly physical. I didn't have to remember. Gotta love that. One less thing on the calendar to set reminders for.

Staff is always incredibly rude, especially the receptionists. Wait times are always long and I've…read moresat in the waiting room for a previously made appointment easily over 45 minutes multiple times.

had an appt with the counselor I showed up waited then was told I'm sorry she called out nobody…read morecalled me now I wont go back that means nobody there cares about my mental health when u need someone I wont go back it's wasted time issues gas wasted

I've been a patient of both Ralph Tieme, DO and Joy Palmer, DO and both are excellent at what they…read moredo! I've found great relief with acupuncture and mild manipulation. The location is convenient to 295 or Rt 1, parking is readily available, the building is neat and clean and visits are easy in, easy out!

Not sure how long Dr Chappelle has been my doctor but I am very satisfied. She is always calm and…read moreattentive. And importantly no reactive. If you need a gp, Dr Chappelle would be an excellent choice.

I have been to this location twice. First, it is very clean & second, the staff is very efficient…read more From registration to seeing my doctor I've never had a long wait; in fact they have exceeded my expectations in wait time. The nurses are through and friendly and my Primary Care Doctor (Dr.Phan) is excellent. He hears out your concerns, includes you in the decision making process of your care and makes you feel at ease about your wellbeing concerns. I HIGHLY recommend him. As long as I'm in Maine this will be the location I will go to for care without hesitation.

My PCP recently prescribed Mounjaro as a 3-month supply. Instead of verifying what was clearly an…read moreirregular prescription (written as 1 "pen" with three refills), the pharmacy chose to "interpret" it on their own. The result? They filled it as a 1-month supply, but still charged me the full 3-month copay and shipped just one box. When I called to resolve the issue, Kristy R. (Mail Order Pharmacy Rep) flat-out told me it's "not their responsibility" to clarify questionable prescriptions with the provider--that it's entirely on the doctor. That's not just poor service, it's reckless. Pharmacies are supposed to be a safety checkpoint, not a guessing game. It got worse. When I asked her how she'd feel if she were in my position, her response was: "It doesn't matter how I would feel." That level of indifference says everything about the customer experience here. Between the lack of accountability, unwillingness to verify obvious issues, and dismissive attitude toward patients, this experience was beyond frustrating. If this is how they handle something as straightforward as a prescription, it raises serious concerns about their overall service and patient care.

Great chiropractic care. Love the traction machine, feels weird while on it, but the results are…read moreundeniable Keeping me moving through life. Thank you Dr. Patrick

From the owner: We specialize in Spinal Corrective Care, combining advanced diagnostic tools, personalized…read morerehabilitation plans, and research-backed techniques to provide lasting results, addressing the cause of pain—not just the symptoms. Chronic pain solutions, mobility issues, and injury aid and prevention, sleep issues, and headaches, are just a few of the problems we address. Preventative care is our other main focus, providing posture correction and personalized long-term wellness plans. Located on Route 1 in in Falmouth, our practice is easily accessible from Portland, Cumberland and Yarmouth.

Careless, uninformed, rude and impatient. They often use the excuse that they are "short staffed",…read morewhich should never be the problem of the patient. My first PCP was fired or quit, they "referred me to another doctor, moving my appoint out 6 months from when my appointment should have been, That doctor left and now I am on my third PCP in under 2 years. On the first visit, no one ever took my medical history, never asked any questions pertaining to the issues I shared (just took notes) and was extremely dismissive and condecending. Don't expect them to spend more than 15 minutes with you. No time to care for the patient when you need to make your patient quota!

My husband served our country. In return, our family receives ChampVA -- a federal health insurance…read morebenefit administered by the U.S. Department of Veterans Affairs. It is not a fringe or obscure plan -- it is coverage earned through real sacrifice. To be turned away from this practice simply because they don't accept ChampVA was a gut punch. We aren't asking for special treatment. We are asking to be treated like any other patient. When a medical practice chooses not to accept insurance that covers veterans' families, it sends a clear message about who they value -- and this practice has made that message loud and clear. I urge this practice to reconsider its insurance policies and think about the veterans and military families in this community who deserve access to quality care.