1. John M Cross, DMD

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Martinsville, NJ

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John M Cross, DMD

5.0 (9 reviews)
Open • 11:45 am - 7:00 pm

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The Smilist

The Smilist

4.0(21 reviews)
6.4 mi

Now that a week has passed and I'm over some physical and mental trauma, I'm ready to relate my…read morestory! Last week Dr. Molesphini extracted one of my teeth as part of the initial stage for implant or bridge installation (tbd a few months from now). The extraction itself went fine - quick and painless. However, before and during the procedure I was suffering from (unrelated) digestive distress, and throughout, I was literally jumping out of the seat every ten minutes or so to take care of what I needed to, there in the exam room. This turned into rather a mortifying experience for me. But throughout the entire time, Dr. M. as well as his assistant were fabulous. Patient, compassionate, and kind. I wanted to go through with the procedure though Dr. M. repeatedly (and wisely) asked me throughout if I wanted to continue. Kudos to him and his assistant that evening for turning a very difficult and embarrassing situation for me into one that was professionally and gracefully handled. I so much appreciate this. In 25 years of seeing both Dr. Molesphini and Dr. Chustckie, as well as many years seeing Debbie S. for my cleanings, I have been extremely pleased with their work and my outcomes. I couldn't recommend this practice highly enough.

I went to The Smilist Dental - Somerset (97 Cedar Grove Lane, Somerset, NJ 08873) after my wife…read morecompleted her Invisalign treatment with no issues. Since we share the same insurance and I was told my out of pocket cost would be no more than $100, I trusted this office and started my treatment with Dr. Elisa Marants, supervised by Dr. Jeffrey Chustckie. What happened next was absolutely unacceptable. After a few months, I discovered that my insurance had stopped paying because the office closed my Invisalign case after only 5 months, even though my treatment was clearly not finished. My case involved one single tooth, and there was no clinical justification for ending the treatment early. My insurance confirmed that they would resume payments if the provider simply reopened the case. Instead, the office refused to do it. To make things worse, when I called to ask for clarification, the staff told me: "We will call you back after speaking with Dr. Marants." They never called. Not once. No follow up, no explanation, no accountability. I reached out again, and the response was the same: no responsibility, no willingness to fix their own mistake, and absolutely no concern for the patient. Because they closed the case prematurely, my insurance paid only about $1,500, and I was left with an incomplete treatment and a financial situation that I never agreed to. This entire experience has been: * Unprofessional * Irresponsible * Poorly managed * Completely lacking in patient care and ethics I strongly warn anyone considering Invisalign or any dental treatment here: Avoid this office. Their lack of communication, accountability, and professionalism caused me unnecessary stress, financial damage, and an unfinished treatment.

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John M Cross, DMD - orthodontists - Updated October 2026

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