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John M Cross, DMD

5.0 (9 reviews)
Closed • 8:15 am - 4:15 pm

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Orthodontics

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The Smilist Dental Somerset - Dr. Chustckie, Dr. Ansari, Dr. Molesphini

The Smilist Dental Somerset

4.0(20 reviews)
6.4 mi

Now that a week has passed and I'm over some physical and mental trauma, I'm ready to relate my…read morestory! Last week Dr. Molesphini extracted one of my teeth as part of the initial stage for implant or bridge installation (tbd a few months from now). The extraction itself went fine - quick and painless. However, before and during the procedure I was suffering from (unrelated) digestive distress, and throughout, I was literally jumping out of the seat every ten minutes or so to take care of what I needed to, there in the exam room. This turned into rather a mortifying experience for me. But throughout the entire time, Dr. M. as well as his assistant were fabulous. Patient, compassionate, and kind. I wanted to go through with the procedure though Dr. M. repeatedly (and wisely) asked me throughout if I wanted to continue. Kudos to him and his assistant that evening for turning a very difficult and embarrassing situation for me into one that was professionally and gracefully handled. I so much appreciate this. In 25 years of seeing both Dr. Molesphini and Dr. Chustckie, as well as many years seeing Debbie S. for my cleanings, I have been extremely pleased with their work and my outcomes. I couldn't recommend this practice highly enough.

I went to The Smilist Dental - Somerset (97 Cedar Grove Lane, Somerset, NJ 08873) after my wife…read morecompleted her Invisalign treatment with no issues. Since we share the same insurance and I was told my out of pocket cost would be no more than $100, I trusted this office and started my treatment with Dr. Elisa Marants, supervised by Dr. Jeffrey Chustckie. What happened next was absolutely unacceptable. After a few months, I discovered that my insurance had stopped paying because the office closed my Invisalign case after only 5 months, even though my treatment was clearly not finished. My case involved one single tooth, and there was no clinical justification for ending the treatment early. My insurance confirmed that they would resume payments if the provider simply reopened the case. Instead, the office refused to do it. To make things worse, when I called to ask for clarification, the staff told me: "We will call you back after speaking with Dr. Marants." They never called. Not once. No follow up, no explanation, no accountability. I reached out again, and the response was the same: no responsibility, no willingness to fix their own mistake, and absolutely no concern for the patient. Because they closed the case prematurely, my insurance paid only about $1,500, and I was left with an incomplete treatment and a financial situation that I never agreed to. This entire experience has been: * Unprofessional * Irresponsible * Poorly managed * Completely lacking in patient care and ethics I strongly warn anyone considering Invisalign or any dental treatment here: Avoid this office. Their lack of communication, accountability, and professionalism caused me unnecessary stress, financial damage, and an unfinished treatment.

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The Smilist Dental Somerset
The Smilist Dental Somerset
The Smilist Dental Somerset

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The Smilist Dental Greenpoint

The Smilist Dental Greenpoint

3.8(44 reviews)
33.5 mi•Williamsburg - North Side, Greenpoint

Great staff, terrible customer service and near negligent billing and book keeping. Expect bills up…read moreto a year later. Do yourself a favour and go elsewhere.

I've been a patient with The Smilist for a few years now. Previously, I left a phenomenal 5 star…read morereview for Dr. Culpepper & my dental hygienist, Richard. Unfortunately, my dentist no longer works here but my dental hygienist is still here thankfully. I recently paid for their Smilist One plan insurance where it consists of 2 cleanings & updated x-rays. They also informed me that other dental services such as fillings, root canals, etc. will be discounted. During my most recent appointment, I was told by the new dentist, Dr. Nadig that I'll be needing one filling & a completely new root canal on a different tooth that already had a root canal done back in 2022 by Dr. Culpepper which he did an excellent job with. I paid lots of money (out of pocket) for my root canal & it was done very recently so it's absurd that I was told I need a brand new root canal on that tooth. Regardless, I went into another dental clinic to get a second opinion & they disagreed about me requiring to get a new root canal or a filling done. Not to mention, The Smilist claims to provide "huge discounts" if you have their own insurance plan but yet, they wanted to charge me approximately $300 for a filling & $3,000 for a root canal lol. How are these discounted prices if the maximum cost of a filling/root canal costs that much in NYC? I initially put a $100 deposit towards the tooth that needed a filling & when I asked to be reimbursed, I was obligated to wait nearly 2 months just to receive a paper check in the mail. Um, it's 2024, who still uses paper checks these days? Tf. Once my Smilist One plan ends, I will NOT be returning back to this place. It's obvious that without Dr. Culpepper or dentists like him, this place is going downhill.

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The Smilist Dental Greenpoint
The Smilist Dental Greenpoint - Random bill they sent my wife 2.5 years after her cleaning

Random bill they sent my wife 2.5 years after her cleaning

The Smilist Dental Greenpoint - The Smilist Dental | Brooklyn, NY | Dentist

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The Smilist Dental | Brooklyn, NY | Dentist

The Smilist Dental Whitestone - Dr. Craig Feldman - Orthodontist

The Smilist Dental Whitestone

3.2(38 reviews)
42.1 mi•Beechurst

My Dentist went from Pvt practice to this place. This Smilist Dental is a money machine. First of…read moreall I do not know of a Corporation that charges 4% on your credit card. Like I have 100 bucks cash on me. My dentist glued my tooth back which took 2 seconds and usually takes that on the arm. His new assistant ran to the desk to make sure they charged me. They also charged me for fluoride treatment because they failed to look that I had 3 coverages. They will stress you about money left and right. I read the reviews from River head office not surprised to read the bad reviews. I love my old dentist but him joining this organization I am sorry I am out. I give it 3 stars only because the office was new and clean. Hopefully they clean their act up

This is a predatory practice. My dentist is in the process of moving so I sent my daughter here,…read morejust for a cleaning while she's on break. They insisted she get X-rays after her cleaning. She just had X-rays in August but we could not reach our dentist to provide them on such short notice. They just kept saying it's covered. She has perfect teeth, not 1 cavity and Cindy the hygienist concurred, but the office manager insisted she get X-rays. She had already had the cleaning. They said it was a HIPPA violation if they didn't take the X-rays. This policy should be disclosed prior to treatment and we would have cancelled the appointment. The office manager was very aggressive. I told her not to take the X-rays on the phone, but then they basically held my daughter hostage until she agreed. Do not subject yourself to this predatory practice. Imagine what they'll charge you if you actually need work done!

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The Smilist Dental Whitestone
The Smilist Dental Whitestone
The Smilist Dental Whitestone

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John M Cross, DMD - orthodontists - Updated May 2026

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