From what I've read online this office seems to be great and I love that they have "office dogs" but unfortunately I did not have a great experience with them. On 1/4 I contacted the office and spoke with Susan regarding car and homeowners insurance. I received a written quote later that night. I reviewed the quote and wanted to make some minor changes and sent an email on 1/6 stating that I wanted to make some minor changes but otherwise we were good to go. Normally when a customer says they want to purchase something, one gets a response right away but I did not hear anything. I followed up and left a message on 1/7, 1/8 and 1/11. After I didn't hear back on 1/11 I found a different place to purchase my insurance. It's 1/27 and I have yet to have a call back from their agency. I understand things take time during COVID but I'm beyond annoyed that this office wasted my time and failed to provide even decent customer service. read more

We inquired about how State Farm would be handling the rebate they announced for auto insurance during this crisis. This is the reply we received: "Since your autos renew in August it will probly be on your August bill. Watch for it." Probably. August. That's a non answer. It's not helpful. That led to an email back and forth that eventually John Lite got involved in. When I questioned if he thought that initial reply was helpful, he replied: "As far as what Susan Communicated, she did the best she could to explain." I've been a customer since 2006. This is not the first time the customer service has been poor and the communication has not been clear.   This would have been a great answer: "Let me look into this for you and get back to you."   This would have been a great answer: "As of how things stand today, you will receive a credit of approximately 25% for March 20 to May 31.  But things are changing every day, so they may announce something new." It's sad and disappointing that this office does not value clear communication or good customer service. And when questioned about it, instead of accepting the feedback and admitting they could have handled it better, they double down and defend themselves. read more

When service is great, if not excellent, nothing else matters. And in this case, an added bonus.....the prices is right also! John Lite, Susan Rocha, Julie Rivera and the rest of the team, thank you for always handling any and all of my issues!!!!!!!!!!!!! read more

I've been with this office for so many years and I've always enjoyed speaking with them. Maureen has been my go to gal and she is always so helpful and no matter what walks me through things with so much patience and kindness. At this point we always start with catching up to make sure things are good, like friends, and then get to business. Reminds me a customer service from back home in the south. Highly recommend. read more

Quick responses to my questions with explanations I understand! Julie Rivera who is my "go to girl", lover her attitude and professionalism. I left State Farm for a "better deal" a few years ago. The "better deal" had hidden charges, tried getting answers and was told I should of asked more questions! Needless to say who I called - no questions asked. Listen learned -stay with your first choice! Thank You John and staff. read more

All my insurance needs are very well served by John and his team! Excellent service for over a decade and going!

Susan Rocha is the best part of this State farm office. I moved my 10 policies here because of Susan. I was with another agent for many years when he retired. I followed Susan because she is so efficient and Amazing. I just hope her boss realizes this. I always thought that State farm should give Susan her own agency. read more

I joined the State Farm family a year ago and have been jumping around insurance agencies for years. I finally found one that's so simple and accommodating. Maureen and Susan are both fantastic! Their super easy to get ahold of and give me their honest opinion about my insurance policy, as well as the best at helping me save money. I highly recommend anyone in the Burbank or Valley area to consider giving them a call when your current policy is up. read more

If you want an office you can count on, this clearly is not it. I came in after work one day to express interest in potentially switching over my policy to this agent as I live permanently in Southern California and my current agent is up north. There was only one worker in the office and she kept putting her fingers in her mouth, which was decently unsanitary and quite unprofessional when speaking with a potential client. We spoke for about a minute and she said she would call me the next day. I didn't get a call the next day, nor the next. I eventually got an email saying that she was requesting my policy be switched over to their offices. I immediately emailed back saying that she absolutely did not have my permission to do so and that I was not going to switch to an agent I'd never met. I then called the number I had from her card to iterate. We set up a time for me to meet the agent as I would still give him a chance even if his assistant most certainly was not up to par with my expectations for State Farm. I also called my current agent and asked them to nip that in the bud immediately and make sure nothing was done without my express permission. Today, I went in at my scheduled time to meet with the agent. I stepped in to the office to two semi-confused looking women. The one with whom I'd initially seen as well as spoken on the phone with after the email incident did not recognize me at all. I said that I was there for a meeting with John. The one who sits in the left desk looked confused. They both said that John was in a meeting. And I told them that I was there for a scheduled appointment for him to possibly be my new agent. This seemed to dawn on the one on the right and started saying something quietly about switching from Northern California. I asked if they were telling me that he was not there and not available to see me. They said no and that he would not be back until tomorrow. I said I would not be back. read more

The one star rating is for the following reasons: 1. instead of asking all the pertinent questions via email at once, they asked one question per email. 2. Two weeks later I ask for an update, no reply. usually it takes two or three emails, one every few days with the same question to get a reply. 3. I call on the phone and she says she has the quote and will email it. I don't receive it. email a few more times and she replies the quote will be a few more days. 4. I finally get the quote. I ask her if it covers both buildings and she replied asking who I am, what is my phone number. Attached to that email she sent is the quote that has all the info she needs. 5. I send my name and phone number and the quote again and no reply for a week. Maybe they only do good work for really large policies? But who wants to trust them with that? read more

I been a loyal customer with state farm for the past 3 years and all i can say is that i am very pleased and satisfied with there customer service specially with there employee Maureen she is very helpful every time i have a question she never hesitate to respond quick with great positive feedback. I would recommend this place and insurance to anyone who drives in Los Angeles. read more

Been with State Farm for 20+ years and at John Lite's office for 18 of those years and they have been wonderful to work with through all of life's changes (and car accidents.) I have or have had Auto, Life, Home Owners, renters and Earthquake insurance through them at one time or another it's all bee hassle free. And a special shout out to Maureen who has heard the most from me over the years and now Susan, who is proving equally as helpful. read more

I have be a customer of this particular branch of State Farm for about 4 or 5 years after I transferred from another branch. The agent retired at my former branch and the person who took over messed up my account. But Susan and then Maureen fixed me right up. I have had wonderful service from them. They are always available to help. Even during the lockdown they were in the office processing payments and helping me transfer a new car! read more

All the members in my family have car insurance with this agency for more than 10 years. Each person that works there is helpful and make me feel safe every time I have a problem. They always help me and fix my problems. I feel that I have the best car insurance because of them! read more

John Lite has been my insurance agent along with Maureen Williams, as my insurance advisor since 2010. I cannot express how happy I've been for so many years with their service, advise, care and family environment. I highly recommend them because they will always go above and beyond to give you the best advise and insurance services that you may need. They take care of me like family. I'm very grateful for their services all these years. read more

I've been using this office for 16 years what an amazing job that Maureen does there as well as the rest of the staff very friendly polite and get back to you when they say they'll get back to you to help with your insurance. Thanks for always being there for your clients in read more

Front office staff is horrible! They do not return calls or emails. The front office even deleted one of my insurance coverage for more than 1 year. I thought I was paying for this, but apparently they don't know why it was deleted. I was so furious that I thought I had insurance for something I didn't. There is still no explanation how my coverage was deleted. I have been using State Farm for more than 15 years and have always been very happy with my previous agent in a different city. I wanted to bring my business to a local agent, but moving back to my previous agent. read more

Thanks to John, my husband and I have life insurance, and my daughter has peace of mind. :) John is not just another insurance guy. He is super-smart about EVERYTHING - including certain laws. He knows his stuff. But what I like most about John is that he is sincerely a fantastic human being, unbeatable father, and just all-around nice guy. Makes me want to refer everyone to him. He will meet all your insurance needs - you can't go wrong with John. read more

I've been with State Farm for 5 years and both Maureen & Susan have made insurance simple for me! They're easy to get ahold of, very knowledgeable when it comes to helping you get the best policy, sweet, and they always have a smile on their face when I come into the office! Even during a difficult time like Covid-19, Maureen helped me figure out the best way to handle my policy. I'll always recommend these two lovely ladies to anyone needing insurance! read more

Nothing like working with people that are quick to respond and get things done ... Love working with great people like Susan Rocha, she was amazing with helping me acquire what I needed. Thank you so much :) read more

This State Farm agency has the fastest service out of many, many agencies I've worked with! I spoke to Susan who was able to help me within MINUTES! ( I work for a Mortgage office and work hand in hand with homeowner's insurance agencies on a daily basis.) I highly recommend them for their immediate assistance. Time is Money. read more

Our family has been insured with State Farm for 14 years. John Lite and all of the people in his office are true professionals. They are responsive and knowledgeable. I would strongly recommend considering John Lite and his staff for all of your insurance needs. read more

Great customer service. Very responsive. Listens and understands clients' concerns

It's such a pleasure working with John and his staff! I am new to car insurance. Maureen is very patient, helpful and efficient. She tried to get me the best coverage while helping to look for possible options and discounts. I really appreciate her help! read more

We are so glad that John Lite is our State Farm agent. He is consistently bringing value to our family. His office staff is professional and his fantastic team member, Maureen is always quick to help me with my last minute needs. We have a large family and several vehicles and it's comforting to know we are in such great hands with State Farm and John Lite and his staff. read more

State Farm is one of the greatest companies in America! the 3 times I needed them over the 12 years I was with them, they came through WITH FLYING COLORS! I recently switched to USAA because I got a drastically better rate. I did NOT want to leave, it was just too good and they're a highly rated company. I sure hope it goes as well as State Farm did for me :) Maureen and John are THE BEST!! I can't thank them enough for all the years, peace of mind, and relief when I needed them most. THANK YOU THANK YOU THANK YOU!!!! read more

Great agent, great employees, great service. I'm very happy with state farm. I have multiple policies which include car, home, and life insurance. It's great to have peace of mind. I was recently assisted by Maureen Williams. She is very knowledgeable and was able to answer all of my questions. read more

I have been with State Farm now for over forty years. Maureen Williams has always treated me with the utmost respect and the greatest service regarding all of my insurance issues, I want to personally thank her for allowing me to brag about the outstanding service I continue to receive from State Farm Burbank California for all of these years. Sincerely, William T. Johnson read more

He used to be amazing agent and sit down and explain everything but now that he is established his employees run the business can't answer questions and he is no where to be found. When there is a problem he either avoids your emails or has excuses or points the finger at you. Not to mention he wants you to follow up with him yet he is the agent. This is a typical example of someone that became lazy after he does not need your business. I would not recommend him and I feel sorry for his staff that does all his work while he is On vacation or just never there. read more

I've had State Farm home/auto Insurance for several years because it offers the best rates and I get great coverage!! I usually pay my insurance in full when due but John told me some options that would make it more convenient for me. I was at a point in my life, going through a divorce and needed to switch to a affordable plan. The quick professional and friendly service I received made me feel at ease. He took the time to make sure and explain everything to me. I felt assure and comfortable that I made the right decision and haven't looked back since. I would highly recommend his service. He has been a Wonderful Agent and one I can count on for many years to come!!! read more

Great Service! Organized, easy to work with and someone who really cares to take the time to explain all of your options! We love our State Farm agent John! He's great! read more