Palladium is run by Ellie, and she is the most helpful and giving agent I've ever encountered. She…read moremakes everything easy to understand, even though these things aren't our area of expertise. I feel comfortable asking her questions, and I appreciate her clear opinions and suggestions based on her knowledge and experience. This is the fourth policy I've worked with her on, and I will never go anywhere else. Highly recommended for everyone who is dealing with crazy CA insurance situation!

Ellie is knowledgeable, responsive, and truly cares about helping her clients. She made everything…read moreeasy to understand and handled my needs with so much professionalism and kindness. Highly recommend her!

5 stars doesn't express the gratitude for the help I've received from William. His service and…read moreexpertise is unmatched. I had to switch from the other insurance agency after giving my business to them for 7 years! They left me hanging almost with no homeowner's insurance coverage when Mercury sent us a notice over 6 months prior to the expiration to comply. The assistant of my agent kept saying they will take care of it and everything "should" be fine with the information they provided them (which was inaccurate). I followed up with them every 3 weeks and they kept saying because of "covid" everything was backed up but don't worry, they will take care of it. Come one month before my insurance expired, they BLAMED it on me for not willing to pay for inspection fee in order to continue my coverage. I was baffled! I asked several times if the appraisal inspection was enough as proof, they said, "yes". In the end I was blamed and left defending for myself and trying to get an inspection done, which i would have paid for but the availability was 2 weeks and I may not have enough time to get the documents processed. I could run into the risk of not having any coverage!!! Yet, the agent just said, well, are you going to do it or just pay $700 more for the last minute insurance they helped me pulled up? I felt I was held in hostage. I called several insurance agencies and they all took days to get back to me with a quote. I felt like I was treated as just a number or customer. It is like an answered prayer finding Broadway Insurance Service. William was super busy, but when he gave me the time he will get back to me, he fulfilled his promise. He didn't make any "excuses". William took the time to explain what I am buying into, what was covered and based on my family situation, recommended us to buy another umbrella insurance to make sure I have my family needs covered. Moreover, he was willing to go the extra mile to work out the contract on his day off so I would not be concerned about not having coverage. I was so touched by his service. I switched over our homeowners, landlord, and auto-insurance. We were so glad we did. 2 months after switching, my lender sent over an unreasonable request for me to provide proof that our home insurance that has "wind" coverage. Our lender went ahead and bought a very expensive coverage for us in escrow. When I called lender, they were making all kinds of procedures for me to provide proof and transferred me from department to departments. It took me more than 4 hours with the lenders that I decided to call William to see if he can speak to them over speaker phone while I was finally able to speak to the manager of the lender. William provided his cell phone for his contact and picked up right away when I called! It literally saved me another 4 hours to get to the right person at the lender. With his expertise, William firmly explained that in California, it is covered unless there are special items listed like Earthquake that is not covered. The lender tried to give me another department to submit proof and would have took 4-5 weeks to process the request. William just took it from there and said he will take care of it for me. With 2 kids, the assurance was everything! Within 1.5 weeks, it was taken care of. During that whole time, William would send me email updates of what was happening. I had so much PEACE to know William would take care of me and my family. He is like family now. I can't express the gratitude for his help. Over the past 16 years, I've deal with 3 other agencies, NONE can match Broadway Insurance Service! If you are deciding to switch because you are not treated with the respect and attention from your current insurance agent, don't hesitate, just call William. You won't be disappointed. I wished I would have done so sooner instead of trying to be "loyal" to the company that didn't care a damn about my business or relationship with them.

I've been a client of William at Broadway Insurance for over 11 years, and the experience has…read moreconsistently been outstanding. What sets William apart is that he genuinely works in your best interest. He takes the time to look for quality insurance options that fit your specific needs, and I've always trusted his guidance completely. With William, it never feels like he's trying to "sell" you something -- it feels like he's working for you. That level of integrity means a lot. His demeanor is calm and steady -- almost monotone at times -- but he's always friendly and approachable. He listens carefully, explains things clearly, and makes the entire process easy to understand. Over the years, he's helped me with everything from condo insurance to rental property coverage. And when it comes to earthquake insurance? William has come through for me time and time again with quotes and coverage options that no other agent in California has even come close to matching. I know that sounds like an exaggeration, but it's not -- it's 100% true. One of the most important things when dealing with insurance is trust, and I've always felt that with William. He doesn't just send you a number and expect a yes or no -- he walks you through the details, explains the differences, and makes sure you understand what you're choosing. He's thoughtful, considerate, and exceptionally knowledgeable. If you're looking for someone who will actually listen, ask the right questions, and take the time to find you the right solution -- reach out to William. Say hello. Explain your situation. I think you'll quickly see what I'm talking about. He won't rush you, he won't talk over you, and he'll get back to you with real options. I can honestly say -- you won't go wrong. Guaranteed.

A truly great agent! Honest accurate and accessible!…read moreBeen with him years great auto great yacht great home coverage Afshin is a cut above

In my forty one years with State Farm and going through five agents, Afshin Cohen and his team have…read morebeen the best, courteous, patient, they reply when they say they will, concerned about their clients on good days, not just bad days, and a very special shoutout to Robin, she is the most friendly and supportive team member, I adore her!

Sinner Insurance has handled my State Farm for over 15 years. I've always been able to get one of…read morethe team on the phone right away, the team is always helpful in suggesting the best bundles, packages and discounts to get me the best rate. They have and will continue to earn my business year after year!

My husband and I have been with the Diane Sinner office for 12 years now and can't recommend them…read moreenough. We have both our cars and our home insured and have always had peace of mind. Everyone is so kind and easy to get ahold of which really helps when you're in a panicked situation. We've also chosen to stick with them after moving out of the city completely because everything has stayed just as convenient! Highly recommend!!

Not knowing much about my insurance options, I decided to call and get info. Usually, I prefer for…read morean in person visit but due to COVID I decided to call feeling I'd probably wouldn't get a thorough breakdown. I spoke with PEDRO and he was absolutely patient and very knowledgeable. He answered all my questions and helped me make the right decision. I strongly recommend this place. Thank you Pedro

DO NOT WORK WITH THIS COMPANY! IT IS A SCAM! I have never had a worse experience with a company or…read morewith customer service in my life. I have called 4 different times to cancel my account with this company without any luck. They DID NOT cancel my account and continued to withdraw from my account month after month. Finally on my 4th call, they told me they could not reimburse me for the previous monthly payments, and there was a $350 cancelation fee that I was required to pay. When I asked to speak to a manager or someone higher up they said no one was available for an entire week to take my call. This company is absolutely a scam and they 100% screwed me over. Do not work with them!

Frankel & Associates is an exceptionally good group, and I strongly recommend working with them…read more I've had some hefty challenges and bad experiences over the past year with other insurance brokers. I found my way to Frankel & Associates in a panic and not only did they pull through, but they jumped into action immediately. In fact, they stayed late the first night I called to help me move urgently. In particular, I want to call out Cynthia and Sharon. I felt like the most important (or even only) client in their entire company, and I was just looking for a modest duplex policy. Weeks later, I reached out again for some help with the policy, again in a bit of panic, and they immediately sprung into action, made me feel assured and valued, etc. They will have my business for as long as I can foresee.

Best Insurance Broker ever. Fights for you like there is no…read moretomorrow, and gets you the best deals.

Bahram is the very best. In a world of hustle and bustle he provides old school service. He comes…read moreto your home/office very prepared to discuss all your needs with the best option. If he were a Doctor I would give his bedside manners a score of 10 out of 10. World class service from a knowledgeable humble man.

Mr. Rabban was exceptional because he spent time explaining all the options and getting the best…read moreplan possible. I recommend him because of his experience and the personal care he provides. Thank You

Colleen and everyone in her office is so responsive anytime I have questions, and they always reach…read moreout to me if they find something that works better for me for my insurance needs. They are a true pleasure to work with, and I highly recommend them. It's very hard to find people that respond quickly and also have your best interests at heart.

Long term, happy client. Highly Recommend. The agency is…read moreresponsive, professional, and empathetic to my needs. The agency helped me through changeling times. Colleen and her staff are a pleasure to work.