Terrible billing department. Received four Bills over four months since my last appt. Billing…read moreagent at the practice told me that she couldn't see where they had sent me any previous emails either. So I paid that bill with a different credit card than the one on file. I thought at that point it was over. Nope a few days later they charge me again on the previous credit card that I had used. Without authorization. The billing department has both people out now so I can't even talk to anyone about the issue. Now, while waiting for one of them to get back in the office... I just received another email saying my payment is due. Be very careful with billing this practice has issues with it.

Nice waiting room. It's spacious and clean…read more Best part, the waiting area has a women's and men's restroom. No sharing. This has to be the cleanest Dr's office I've been in, since living in Florida. The nurse was nice. I was in and out in no time. I would recommend them

Amazing staff & excellent patient care. The combination of exercise, hands on and traction got my…read moreneck back in shape in no time!

Doctor Mark Torke is a horrible doctor…read more He had 0 bedsides manners, and when he came in the room, he made me feel stupid. Like I was in an interrogation. I am 18 with severe shoulder issues. I came in the room confident and ready to get things fixed. As soon as he came in the room, he flustered me. I was shocked by the way he was acting. He said there was nothing wrong with me, and I should be exercising. The list of backhanded comments he gave me was plentiful. When I told him I physically could not without pain, he said "I don't care." Such a salty old man. He then forgot to discharge me, and I was stuck in the room he humiliated me in for 30 mins. Such a horrible experience. This isn't a post made out of anger for my results, he simply is the worst doctor I've ever been to, and he is the only one on that list! Never come here unless you want a doctor only coming for a paycheck and not your health!

Came here in 2004 when I broke my left elbow and in 2013 when I broke my left pinkie. So when I…read morefell on my left elbow and fractured my radial head on my left arm, I came back to see Dr. Torke again. Today is my 2 week followup on 6/2/23, with new X-ray to see if it's healing properly. Dr. Torke is a no nonsense, shoot from the hip type of guy, which is fine by me. I like to know the facts, what to do to heal, and be on my way. If I have questions, Dr. Torke is thorough with the answers - or finding answers. So far, I've been satisfied with my treatment in the past and now. The office staff is pleasant, helpful, and accommodating. If I have questions, they answer then or find someone with the answers.

Wonderful and professional doctor that takes time to hear your concerns. Been going to him for 3…read moreyears now.

Belongie is a great, caring doctor. He gives you attention and wants the best for you. The staff…read moreis friendly and cares about your time.

I have visited Dr Herrema and Dr Venezia for a few years and they are always easy to deal with…read more Great doctors, the PA team in handling all of the extender stuff and the front staff are amazing people with art and kids and family. The people make business great.

Dr Howell did my shoulder surgery. He is very kind and explained everything to me in a way I…read moreunderstood and showed me on a model exactly what was going on and what he would do and I remembered what he said. Ha go figure. Everyone there are nice and helpful. Plenty of parking. If you use gps to get there it may take you to a different building but those ladies are kind and will help you find your way.

Dr sent me for an MRI, but never provided any details to the imaging clinic as requested, so they…read morekept rescheduling my MRI. My insurance company requested more documentation on several occasions, all of which were ignored. Insurance eventually declined coverage due to incomplete information. So far, 4 weeks have transpired since my office visit when the Dr requested I go get an MRI for a suspected torn meniscus. 4 weeks of pain all to find out they apparently don't plan to do anything. They won't return multiple calls and voice mails or multiple emails. No reply at all. I have switched doctors. There are just too many other very qualified and highly recommended Ortho Drs in this area......this guy and his office are a joke. Totally unprofessional and incompetent.

Dr Galloway did my second surgery on my shoulder. I had another Dr do first one. It was night and…read moreday surgery. I am six weeks out and have almost full range of motion. He had me heal for a bit before starting PT. Can't say enough about him and his team. Everyone was Fantastic!!!!! Highly Recommend!!!!

Dr Pappou surgically repaired my left elbow. after a fall. 6 weeks later & with my strict…read morecompliance with PT, I am very pleased to have full mobility. Dr Pappou is very professional & he explained the process in layman's terms. (He also always gave me a handshake & I thought that was a nice gesture). I had no hesitation, only confidence. His staff is friendly & efficient & helped make the whole experience as positive as it could be.

Dr Ioannis is very focused, very effective, and he presented me a large range of solutions both…read moremedical and insurance wise to solve my problem. I recommend him as a dependable professional. -Florin C-

BONE DEATH, JOB LOSS & DISABILITY - My Experience with Dr. Richard Cain…read more I wish I could give zero stars. My experience with Dr. Richard Cain at BayCare Orthopedic Institute has left me permanently disabled and struggling to take care of my family. I first saw him in March 2025 with an MRI showing a subchondral insufficiency fracture in my left knee. He put me on 6 weeks of non-weight bearing, then told me to walk again with an offloader brace that didn't help at all. Despite my severe pain and repeated requests for updated imaging, he refused and instead pushed ahead with surgery. On May 5, 2025, he performed a subchondroplasty using an MRI that was already nearly 3 months old. After surgery, my pain only got worse. At follow-up visits in May and July, I begged him for help and asked again for another MRI. He brushed me off, saying, "Sometimes you'll still have pain after surgery," and offered no pain management. By July, I was in so much pain that I booked an emergency appointment. Only then did he finally order an MRI -- and even admitted he had never reviewed a post-op subchondroplasty MRI before. That MRI (July 24, 2025) showed the fracture had grown larger and now there was bone necrosis (bone death). At my August 1 visit, he promised to call me personally after consulting a colleague but never did. I had to chase him down through the patient portal just to get a referral a week later. Because of Dr. Cain's negligence, I've been wheelchair-bound for months, unable to properly care for my 3-year-old toddler, and at serious risk of losing my job as I've exhausted FMLA benefits, and my job has let me know they will let me go if I need more time off for additional surgeries and recovery. My condition has progressed to bone death, and I feel completely abandoned as his patient. I went to Dr. Cain expecting for my condition to improve, and instead, it drastically declined. I strongly believe Dr. Cain should not be allowed to operate on anyone else, and I definitely cannot recommend him for any and all orthopedic needs, especially with anything to do with knee issues. I write this as I sit from my wheelchair, and I used to be a very active person. Do what you will this review, but please reconsider and stay away from this orthopedic practice, especially Dr. Cain.

I love that this is a smaller office. I hardly ever have to wait when I come in and generally there…read moreis only one other person. The staff is all extremely nice and helpful. Waiting for Dr. Cooper doesn't take long either. I get really impatient with the offices that have appointments but then you wait around for a hour to just get to a room. Not here. Each visit is quick, to the point and informational but he also makes sure I understand everything before leaving.

My experience with Dr Moreno so far has been in the hospital…read more I was admitted for extreme back pain, which was almost debilitating. I also had so many things going on that made my illness a bit complicated. Dr. Moreno immediately began with my back to rule out a fracture. Then he assured me that he will do his utmost best to help me with my pain management. I am looking forward to my visit with him in his office next week to begin what I hope will be experiencing a whole new painless if not pain free life. Dr Moreno has the most awesome personality with a killer smile.I am so grateful for those individuals who arranged for him to be on my Bay Care Team. Thank you Dr Moreno.

TL;DR: Months of waiting to get just minutes of pure arrogance. Left in tears, no answers, still in…read morepain -- seeking another doctor. We waited months for this appointment, only to leave disheartened and confused. Dr. Moreno was abrupt, rude, condescending, dismissive, and clearly had not reviewed my MRI report. At one point, he begrudgingly flashed the MRI on the screen for mere seconds -- not to explain, but to silence questions he seemed offended by. His "treatment plan" felt rushed, based on snap judgment, and ignored key findings; his ego seemingly given more weight than thorough clinical review. My wife left in tears, and I left still in pain with incomplete answers. Medicine is not just about knowledge; it's about listening, synthesizing, and caring enough to explore the full scope of a patient's symptoms. On that front, Dr. Moreno failed spectacularly.

Well, let me tell you how amazing Dr Herrmema is! I was in exchuating pain for over 2 years. I'm…read more67 yrs old active female. I had tried everything Massages( twice a week for months) Cortisone shots, Chiropractor visits.,heating pads & pain relief creams. Finally, seen Dr & Matt his PA..had total hip replacement in May 2024 walking next day no pain & used walker 2 days after that nothing to assist me. I didn't have PT . Well 3 months later I had the right hip replaced. No pain. Same exact results! I can move like I did in my 30's.. I was very active & lifted over 80lbs daily repeatedly to care for (handicap daughter). This was the best decision I've ever made...it has been life altering. The staff is wonderful in assisting you through the process! Don't hesitate if you are in pain!! Make an appt!!

I did not have a long wait which is astonishing for an orthopedic surgeon. Herrema was nice and his…read morenurse assistant was very ivy league (ish) we exchanged some words about playing lacrosse