I requested a quote from IRS because my aunt's house flooded. They replied within a few minutes and…read morecalled me right away. I have used this company before (same name but different ownership in the Nashville area where I live). I asked if they could come out and look at the damage the next day. To my surprise they said that they could come out right away and even started to drive out while still talking to me. I didn't realize at the time that the longer the water sat the worse the damage would get. Eli came out and he was beyond awesome (he is the owner of the company and cared for my aunt's home beyond other contractors that have been hired in the past). He explained and even showed me how much damage there was in the home with his special equipment. There was enough damage to make it worth filing an insurance claim. I called my insurance company and they are going to come out next week to adjust the claim. In the meantime, Eli is drying the home and doing all the necessary things needed to minimize the damage. He uses the same estimating software that the insurance company does (also confirmed with insurance) and knows exactly how to work with them. I am so impressed with the way IRS and Eli handled this situation. It made a really bad situation seem not so terrible. Thank you Eli and IRS, I owe you!

Eli and his team did a remarkable job when we had a line on our dishwasher burst and flood our…read morekitchen. He came over to inspect everything before writing out a plan to solve our issues. He was prompt, professional, and reasonable. We ended up needing to work with our insurance company, and Eli took the lead on that as well. It was a relief to have a company like Independent Restoration Services that worked effeciently and made sure to communicate throughout the process. Thank you Eli and team! We sure do appreciate your help!

Contract signed 5/28/26. Two average sized bathrooms updated from fiberglass tub and shower, with…read moreboth floors tiled and bath surrounds. The cost was $50K this did include a bidet.Poor communication from start as they FORGOT to tell us about the APP they used, too many chiefs not enough indians. Demo was scheduled for July 15. A young man named Merlin arrived and spent less than an hour then left stating he had a family emergency. When no one arrived the next day it was determined that this man was aptly named for he indeed performed a vanishing act. The next day J showed up an older man who did his work afterwards announcing to us that he was finished. We went to foyer where J stood and we said Thank You and goodbye, J awkwardly stood in front of the door. My husband opened the door and said good bye again. Was this a point that determined bad outcomes? We were scheduled for 'rough plumbing' on July 29. The 'plumber' M showed up on that day and stated that he would return at the same time the next day, he was a no call no show 2 days in a row. M finally did show the 3rd day and was tipped. A tip was sent for J, at 50K we did not expect to feel the need to tip but what more unfortunate events would we face? We announced prior to the work that we had a fishing trip for July 30-31 and no construction. The company places a lock box with a key to your house in it such as seen on realtor houses for sale. While we were away we saw on our security cameras that M had brought someone to our house, retrieved the key and entered our house. We did not place this lockbox again for safety reasons as everyone who works for this company or HAS EVER worked for company knows the 4 digit code. We did call and speak with a manager who stated that the man with M was coincidentally a subcontractor, we never received any assessment evaluation from the subcontractor. NO CALL NO SHOW FOR 2 DAYS THEN ENTERED WHEN OWNERS WERE OUT OF TOWN. I told the tile worker D several times that we were only getting lukewarm water since the start of work, he just shrugged, he was very busy as he received approximately 10-20 phone calls a day. We had unrelated work from our amazing plumber Dallas from G4 Plumbing, when he learned that we had been taking lukewarm showers for 3 months he found Rough Plugs had been placed in both showers instead of Delta plugs causing hot water to mix with cold water. He did ask the tile worker if M was actually a real plumber. Joe is THE trusted, skilled worker that came to our project and fixed several improperly done work. One day I was told by the tile worker D, not a manager, that someone had forgotten to order our tile and it would be 3 weeks of living in a demo chaos house before it would arrive even though we were told by Wolf that they " WOULD NOT START A PROJECT UNTIL ALL MATERIALS WERE PRESENT". Learn from our lesson, call the tile company to verify all materials are present and marked for your project. The office had not notified the countertop company the specs for the faucets we chose . Floorboards and threshold transitions are an expensive extra charge if not 'specified' in your contract, if the PROFESSIONALS FAILED TO INCLUDE THESE CHARGES HOW WOULD WE NON PROFESSIONALS KNOW THAT THESE AREN'T INCLUDED IN A 50K BUDGET? A charge for another project was put on our bill.... so be diligent both before you sign and during. On Oct. 9 J arrived to install toilets. He again just stood at front door and announced he was finished, all he needed was a cardboard sign. When he left we discovered that the float valve on one of the toilets was incorrectly positioned causing continuous water flow WHEN I OPENED THE WATER LINE TO THAT TOILET, as J had not opened the water line on installation. D the tile man FINALLY completed the work on shower floor and stated that it needed to dry for at least 24 hours. After over 48 hours the shower was used. An inch and half of water puddled at the back of the shower, many tiles where so badly set that the edges stuck up, it was a catastrophe . A very good subcontractor named Evin Castro completed the job of demo and rebuild in 2 days. October 12 was last day of this project FAR EXCEEDING THE 90 DAY GUARANTEE TO BE COMPLETE! The workers state they have never finished a project within that time frame. Godspeed Merlin! We made many mistakes in this project, we feel we could have gotten a lower bid, we tipped. Don't leave medications in closets just in case.

From the owner: Wolfe Construction is a family-owned remodeling company with more than 30 years in business serving…read moreWest Tennessee. Our licensed team has completed hundreds of kitchen, bathroom, addition, full-home remodels, and custom homes--earning a reputation for quality work and dependable service. We use advanced 3D design modeling to give homeowners a clear preview of layouts and finishes before construction begins. This professional approach, combined with proven craftsmanship, reliable timelines, and clear communication, makes Wolfe Construction a trusted leader in local remodeling.

Elite contractors contacted us after we had a home fire. They met us at our home and promised us…read morethat they could get this job done efficiently and cost-effective. They promised that they would give us weekly reports so that we could all stay on top of the project. Unfortunately, that was not the case. It took approximately seven months for the project to get done and upon moving back in and settling down in our newly built home we found several issues that were not complete. After trying to contact Elite through a young gentleman who worked with Elite we have gotten zero response back from them in regards to making the repairs that need to be done. Once they received their last payment from us they never contacted us again I would not recommend using this company -- the work they did was sloppy, they were not as professional as they claimed they were and we are highly disappointed. We have since had to hire a handyman to go throughout the house and make the necessary repairs.

From the owner: Completing Your Circle of Serviceread more

I had my carpet done on July 14,2025 my carpet is still dirty I paid $120 for one room and I was…read moretold that they wouldn't be cleaning it until I paid for it again because I had passed the 2 weeks window this horrible the condition they didn't clean my carpet but still want to clean out my wallet my carpet was not cleaned Professionally please please be advised don't let this company do you the way they did me be careful and watchful of people who will take your money and don't do good services. No one reached out to me l called them and they said they wouldn't be doing anything to fix the issue because of a 2 weeks had already passed and that's not Professional at all.

From the owner: Stanley Steemer proudly provides professional cleaning services in Jackson, TN and surrounding…read morecommunities. Since our start in 1947, Stanley Steemer has served homes and businesses across the nation, trusted by generations to clean your carpet, upholstery, air ducts, hardwood, tile and grout, area rugs, and more. Stanley Steemer technicians are professionally trained and certified to deep clean your space using powerful, proprietary equipment, our proven and reliable process, and family-safe cleaning solutions. Best of all, we make it easy to schedule a cleaning with our online instant quote tool and 24/7 availability. Call or visit our website to book your cleaning with Stanley Steemer today!

Roy Scott was amazing, reliable, flexible, professional-all that with a pleasant attitude!!! I…read morecan't tell where the old paint ended and the new paint stopped. Exceeded expectations.

The worst restoration company. Do not use. This is a small example of how they "fixed" the trim…read more There are many more photos to follow of the "restoration" done in the home. They completely drywalled over a can light and never wondered why they had an extra fixture.

Done an absolutely amazing job at my home these guys are great, my dream come true and was that…read morephone call to C&H and they was here and made it happen

From the owner: Let us construct a better tomorrow for future generations It's your dream home Let us build it…read moreright we provide quality construction for every project that we achieve that's what makes us the company we are we guarantee customer satisfaction and timely service for your needs