My first time purchasing Fluevog, so I may be the oddball here. Newbies please beware: sizing is off and if you purchase from Fluevog themselves online on their website and need to return the shoes, you cannot return them to the local store in your city. You have to return them to the store that shipped them to you. They do not ship from a warehouse and they do not do shipping between stores. Wait...what!?
Here's my story:
I wanted a pair of Coffee Ristrettos and wound up ordering them online as the local Chicago store didn't have any in stock in the color I wanted. After seeing the reviews on the Fluevog sizing, I called the local store and they said I could come in to try on sizes in a similar style just to be safe. Great perfect........no problem. I went in and tried on Breva...I wear a size 9 in regular shoes....the 9 1/2 was snug with the pointed toe.....the 10 fit better.....the 10 1/2 was too big. I ordered the size 10 online, when I submitted the order is said the shoes would be coming from the New York store....I guess they were out and the order was shipped to me from the Seattle store. Fine no worries....just give me my beautiful shoes!
Well I received the shoes, and even with me walking around the house in them, the fit with the pointed toe is not going to work for me. No biggie, I figured I would just return them to the Fluevog here in Chicago, get a store credit (they were on sale) and be on my merry way. Um...nope. I was told that I need to return the shoes to the Seattle store, the store that shipped them to me. When I advised that I live in Chicago and that meant that I'd be paying shipping twice for a returned item when I can just as easily return them to the local store here in my city, I was told that was their policy.
Now maybe I overlooked this policy when I pushed the order button on my computer, but this seems a bit outlandish. Why I have to return merchandise to another Fluevog location when there is one here in my backyard doesn't make any sense. Seems like a waste of money and I'm not sure how they've been able to get away with this for so long. It probably works more traditionally if you order from endless.com or some other online retailer who sells their shoes. But if you deal with Fluevog directly, this is what you get if you need to order online and return the shoes.
So that is my reason for the 1 star. Otherwise the shoe is lovely, they just won't work for me. I'm just miffed I have to pay a total of $20 shipping for the stupid things. read more