It begins at Advanced Auto Parts on 30th in Boulder. I was there on Sunday morning and the place…read morepositively reeked of B.O. Either someone had mopped with a bucket of B.O. water or the confrontational tone sales clerk was the source but it was noxious. They had Ozium for sale and I was tempted to buy some just to spray it in the store. After being given the wrong brakes by the clerk that was more concerned about her phone conversation than double checking the part number she was selling I was in for a big surprise. After I had everything taken apart I was pissed off to learn that the clerk had given me the wrong part. People make mistakes, I know, I've made plenty, but not because I just didn't give a shit reeking like B.O. . I was lucky to be able to borrow a vehicle and even luckier that Napa was close by the shop I was working in. Patrick helped me out, double checking the right parts, and I even bought some Ozium there to bring with me when I return the wrong pads to the stinky Advanced Auto Parts. Must include that normally AAP is a good experience and I get the right parts no problem, I blame the clerk. She didn't give one flying fuck and stank like Really stank like B.O. and had an attitude like it was my problem if I found her stank offensive. So Napa was great.

They charge THREE TIMES more than King Soopers for wiper fluid. (Yes, the basic blue stuff.) Tells…read moreme everything I need to know...

I went to the store today to buy an oil filter for a John Deere riding mower. There was no Internet…read morefor my phone so I asked the clerk who told me he could not help me whatsoever without a part number. I put everything else I had on the counter and walked out. I've had good luck before in the past but horrible this time. I went to AutoZone and they went out of their way to look things up for me I got much better customer service at AutoZone

Been in here a handful of times before but never again. Their employees are kinda useless. They…read moredon't respect your time or what you're trying to do. They force you to sign up for an account before buying something. They make a mess of your containers. Just drive the extra distance to go somewhere else. Autozone doesn't have these issues btw.

My family and I were traveling through the area and were recommended to go to this business from…read moreNapa auto parts locally for a couple suspension parts. Sign on the front said "due to short staffing today we are closed for retail" called on the phone and they directed me to another local business could not even sell me two small parts...super disappointed.

I went in today and had horrible service, brought a large list of trailer supplies I needed and was…read moretold they don't carry any of the items I was looking for... we are talking nuts and bolts! Told my friend that sent me to them that he's nuts for sending me the recommendation.

Had a slight problem and Dwaine was eager to solve it! Love…read morethe very tall ceiling in a huge waiting room.

I've called 8 times since Tuesday and I spoke to 1 person , Sunny, no one has returned my messages…read morebut Jennifer and when I returned her call all I get is another recording , tried 3 times .my wife's plates expire tomorrow and we are still waiting. Called GM number ,recording, called service number recording , called finance number recording

Tribute is buttoned up and beautiful. Had a blown fuse for the fog lights and can't say enough…read moreabout how awesome Gabriel Garcia at advance auto parts was for helping me identify which fuse and then helping me replace it. I'm writing them a five star review this evening. Thanks Gabriel!

Josie has been nothing but amazing. She helped me with some codes due to my check engine light…read morebeing on. Provided great feedback. Patrick helped put in a new battery for me. Super kind and provided some additional details about some issues I have with our car. Everyone at this location is kind, helpful and knowledgeable. I won't go anywhere else. Thank you.

I came here because I have a brake light that's been on the fritz for years. I usually avoid…read moredealerships like the plague because I know how scammy and sketchy their service departments can be. However, I didn't really see any other option at this point because it has just been a nonstop issue for years. And the good news is, they fixed it and it was pretty cheap compared to what I was potentially expecting. However, driving home I noticed that my hood was flapping a bit. It was a windy day so I wrote it off to that for a couple minutes. But then it was like, "This isn't right." So I pulled off the interstate and saw that they had popped the hood and must have forgotten to close it. Obviously an easy thing to just pop it back closed, but I'm very glad it hadn't flown open while I was driving and potentially come off. Also, why were they popping the hood when I came in for a brake light repair? I admit I'm not very knowledgable with cars so it might have been related. But it's a crazy lack of oversight to just forget to close the freaking hood. And I hope that was the only thing that went wrong and I'm not just missing something else due to my lack of knowledge.

I brought my 2025 Camry in for a TPMS malfunction warning on what should have been a relaxing…read moreSaturday morning. Instead, what followed consumed my entire day and left me frustrated, out $199, and completely let down by a dealership that had every opportunity to make this right. From the moment I walked in I was informed of a $230 diagnostic fee with no guarantee it would be waived -- even though my car is still under full factory warranty. The stated condition was that if the cause turned out to be something outside of warranty coverage, the full $230 would stand. When the service advisor came to the waiting area to ask about my tires, I mentioned I had recently had a winter-to-spring tire swap done at Discount Tire. She surmised on the spot that Discount had not properly reprogrammed the sensors and that because the cause was external to the vehicle, the warranty would not cover it -- but she would reduce the charge to $199 plus tax. No negotiation. That was simply what I was told. When I checked out and asked the service advisor what the $199 was for, her entire response was a single word: "Labor." No elaboration. No breakdown. Just "labor." For nearly $200 on a car still under factory warranty, I deserved better than that. The issue was ultimately confirmed as incorrect TPMS sensor IDs -- a programming problem, not a hardware failure. What made this experience truly infuriating was what followed. My invoice was so poorly documented that it contained no separate technician cause and correction notes -- just a muddled block of text that didn't clearly explain what was found or what was done. I needed that documentation to seek reimbursement from the tire shop. A completely reasonable request. Instead I spent the better part of my Saturday being passed around, ignored, and ultimately stonewalled. A separate representative who called me after the fact claimed that Discount Tire wouldn't have the equipment to reprogram Toyota TPMS sensors -- an assertion that is simply incorrect. TPMS programming tools are industry standard at every professional tire shop. This felt like a convenient deflection rather than an honest assessment -- and frankly, it was insulting to my intelligence. That same representative attempted to transfer me to Ryan, the service manager. The call dropped after six rings. Ryan never called me back. I then called him myself and left a message. Still nothing. A service manager who can't be bothered to return a customer's call says everything about the culture at this dealership. When I followed up by text requesting clearer documentation, the advisor acknowledged the invoice was inadequate and said she would relay the feedback to her service manager. No offer to correct MY paperwork. No follow-up. Just silence. On a Saturday. When I was sitting there waiting for help. I've since canceled my 15k service appointment and will be returning to the dealership where I purchased my car. I came in with a straightforward problem and a reasonable request. I left feeling dismissed, overcharged, and robbed of my entire Saturday. Stapp Toyota lost my business today over a documentation request that should have taken five minutes to fulfill.

My transmission went out on Christmas day in LA where I was visiting friends and had to wait 3.5…read morehours for a tow truck and then sat in the tow truck for 5 hours to deliver it to my mechanic's shop. I then discovered that my 99 Suburu Outback 30th anniversary had a transmission that was only used one year for that model. As a result, I spent a month trying to find a transmission to replace mine. I almost gave up until I contact Ann at Brighton Truck Parts. She told me that she had one. I asked her to send me pics. I received 3 photos of a perfect transmission with the identical part number on mine. It was the cheapest one I had found and she told me that it would arrive within 7-10 days. A week later, the transmission arrived at my mechanic's shop. Three days later, I had my car back again after not having transportation for 35 days. It came with a warranty and I have been doing a great deal of driving in a variety of situations such as going up steep hills and discovered that it performs perfectly. I wholeheartedly recommend Brighton Truck Parts.

Yikes. I should have asked questions, this place is the biggest rip off ever. 40 cents a pound for…read morecopper wire??? NEVER GO HERE!! Denver recycling will you $1.78+. I got ripped off by at least $60. You guys are scam artists.

Be truthful about your return policy. When I returned a set of rotors the gentleman working told me…read more"all sales are final". When I produced a receipt which contradicted his statement he told me "he was just kidding". Do not upsell your customers inferior products. I requested a lower cost set of brake pads, the gentleman working upsold me a different set. That set is squeaky still after a month of use.

Eric did a fantastic job fixing my car for me. He was very responsive and friendly. I've had it…read morerunning for a few weeks with no problems at all. He texted me back and helped me from the start, and only charged a nominal fee. Thank you so much! The store is clean and tidy, and has many car tools and accessories. If you're in the Erie area, check then out!