This store has great service. We usually go to the O'Reilly's in the Brookfield area and this one…read moreis quickly becoming our go-to store. Royce is great, he is very helpful and attentive. Great store!

I have seen these guys at the world of wheels car show and vendor booth. The managers were nice…read moreenough to chit chat about their stuff on the table. They had a booth filled with all kinds of free swag but I'm trying to travel light no thx though. I ended up needing 20 amp fuses for the truck. I found a 5 pack for 4.20 for a plug in heater that needs more power than the accessory plug can provide. This place was clean and organized I like how the place is slightly overstaffed to get the customers what they need and out. I usually shop Advanced Autoparts but I dread waiting 3-6 deep just to pay and get through the lines. Now if the parking lot is usually packed expect the service to be extra slow. O Reilly is usually more efficient and convenient even if the price is slightly higher on somethings. Online I could have got 120 fuses for only 3 dollars more just didn't have time to wait. 14/2018

Steven (the store's GM at this location) is an absolute buffoon. I've given my business here for…read moremany years--long before he was GM. He used to be at the 102nd & Silver Spring location. No idea why he relocated, but since he moved, I've had nothing but problems. When I shop AutoZone, I buy parts and accessories in advance. Any DIY'er knows you grab what you might need and return what you don't. Common sense, right? Apparently not to Steven. Multiple times, I've tried to return perfectly fine items here--bought within DAYS or even HOURS--only to be hassled. Today I came in with the original bag, receipt, and unopened tools. Steven examined them like a detective, holding parts inches from his face looking for the slightest flaw. He does this Every. Single. Time. For context: I was returning a chrome socket and ratchet. Anyone who works on cars knows chrome sockets almost always have blemishes straight off the shelf due to shipping. Chrome scratches easily--it's unavoidable. Yet Steven claimed my tools were "used," even though they never left the bag from purchase less than 24 hours earlier. It's one thing if a tool looks dragged down a road, it's another to purposefully inconvenience a loyal customer over a $20 return. Newsflash Steven: saving AutoZone mere Pennie's to their billion dollar company isn't getting you that DM promotion. This isn't a one-off. I've learned to skip the argument and just drive to another AutoZone. There, I return the exact same unopened merchandise with zero hassle. Moreover, I've learned that If Steven isn't working, the other employees at this location process returns with no issue. So clearly this is about one man on a power trip. To demonstrate this room temperature IQ specimens laughable incompetence, let's perform an experiment. I took an additional two sockets off the shelf and placed them amongst the one I tried to return in the attached photos. Please, Steven, tell me which was the one I tried to return and which are the "new" ones I pulled off the shelf for comparison. If you have a functioning frontal cortex, you'll notice they're entirely indistinguishable. Congrats, Steven. In trying to block a $20 return, you lost a customer who's spent thousands here over the years and would have continued to do so. My experience since you arrived has been the equivalent of being raked over hot coals.

Beejay is awesome! I stopped in to buy fuses and ask some advice on how to fix my car, which was…read moreblowing 7.5 amp fuses to the "infotainment" system. Beejay listened to me and offered up some advice. He said if I couldn't get it figured out, to come to the store and he would help me, which is what I had to do. Working on car electrical systems, including aftermarket installations, was not easy, but Beejay kept helping me until we found that the parking assist, located in the trunk, was causing the problem! Last year he gave me neoprene rings when they didn't have the right gasket for my Harley fuel tank. I really appreciate the help that they have given me over the years!

Don't be deceived by the small footprint of this Ford dealership, cause the parts department &…read morecustomer satisfaction are huge! I've visited Boucher parts department 3 times in the past week, all 3 times I walked away with my needed parts at online prices. Yes, Boucher will meet online prices for new factory Ford parts. I ended up saving more than 30% over Ford's suggested retail. In my experience, this is the first dealership to reduce their OEM suggested retail prices to meet the better deals found online. Parts availability is incredible! I needed an EGR valve, EGR housing & gaskets for a diesel Ford Super Duty. Boucher & Badger were the only 2 dealerships in town to have these parts in stock. All the other Ford dealerships would have had to order them in. I expected Badger to have my needed parts, they're the biggest factory diesel repair in town. But, Boucher is 10% the size & handle mostly gas vehicles. Thanks Boucher parts, I will be back!!

I brought my car in for a straightforward repair. They said they needed to order a part, so I took…read moremy car home for the weekend. During the wait I got an estimate from them over the phone; since I've been getting vehicles serviced at their shop for almost 30 years and had never had a problem I trusted the quoted cost. I brought my car back the next week, had the repair done, and paid. Afterward I looked at the invoice and found that the estimate had included a "tune up" and "fuel injection treatment" that I hadn't asked for, and which contributed over $400 to the final bill. Always read the invoice before signing anything. Even if you think you trust the shop, ESPECIALLY if you think you trust them, ALWAYS read the invoice.

I've been visiting this store since long before the big box, chain, auto parts stores showed up in…read moreMenomonee Falls and Germantown. You have to want to come here, it's well hidden a block east of Main Street and a block south of Appleton Avenue. It's sort-of behind Harvey Moy's Chinese restaurant. Grant is only a block long street that you can access from Grand Avenue (intersects with Main Street.) It's a huge store with a large inventory and a machine shop (if you're into DIY auto repairs.) Frankly, I don't do much shade tree work on my cars anymore because when I open the hood on a modern car, there isn't much under there I recognize anymore. I do happen to own a couple of more vintage autos that I can play with under the hood. I have a lawn tractor with a snow blower that isn't easy to see at night, and I wanted to install a yellow strobe to be seen at night. Most strobes you buy these days have plugs designed for power outlets. (I'm old enough that I still call those the cigarette lighter.) Darrin, the counter guy, went back into the antique, paper catalogs at his station and found exactly what I needed. He disappeared into the warehouse and returned with just what I needed. (Which, I might add, was attached surprisingly quickly and easily and, it works!) As you can see, there is also a large showroom with tools, chemicals, accessories and the like. If you need it, they probably have it. If they don't, they'll get it for you.

Prompt service response to my online ordering of a Brake and rotor kit…read more I went online the day of and spent a while looking at all the local auto stores to see if they had the brake and rotor kit for my MAZDA 3 2005. Turns out only Napa had the kit at the cheapest price. I figured given my age of my car, I wasn't going to sink a heavy amount of money on the brake and rotor kit. So ordered it at near 5 p.m. after work and marked it to be shipped to this store. 30 mins later, got a call from the clerk at that time, and she said it would be there the next day. Next day, went in, wasn't too hard to find. Though it was in a well concealed lot. Clerk was courteous and after a bit of digging around, found the packages. I also picked up some other stuff from the store, Permatex anti sieze and Sil Glyde as well. overall easy experience ordering online at napa and having it delivered. will do again.

Awesome service, clean facility, and they stand behind their work…read more Over the past few years I have taken my vehicles there for repairs and was in need of their help again on a used vehicle that we just purchased. They were able to determine what was needed and completed the repairs in a timely manner at a decent price. They do not try to sell you uneeded services either. Thank you Jeff and crew!

They do a great job, but if you send coupons out, please honor them otherwise that's false…read moreadvertising. You don't want that reputation. I literally just received the flyer in my mailbox 2 weeks ago. There were other coupons on the back of the flyer. I was thinking about using one but I am not sure if it's accepted or if you'll raise the price on me last minute.

I'd like to share my experience with not only this specific dealer but also VW Corporate…read more I own a 2014 Passat TDI and have 4 open recalls. I originally took the vehicle to VW Hall in Waukesha, WI where they said they couldn't perform any recalls without forking up a $180 diagnostic fee because the check engine light was on. I returned the calls I had gotten from the number that was urging me to schedule the recalls. They informed me Ewald in Menominee Falls would perform without the charge. So I drive 40 minutes to the VW dealer in Menominee Falls and the next morning a mechanic left a voicemail stating I need to pay the $180 but the fee may go down or be removed in total. I called and spoke with a woman at the front desk who told me that I HAVE to pay the $180 and mentioned nothing about the fee being adjustable. The dealership then claims their hands are tied and it's a "VW Corporate warranty/ recall issue". Furthermore, I asked for written documentation to why they wouldn't work on the vehicle, which they never answered me back. I decided to call corporate as recall work should be performed at no cost. To start, corporate is no better than the dealers. Corporate informed me that it's not up to them, it's up to the dealer and the warranty team; opposite of what the dealer told me. So I asked the case manager (from corporate) regarding the $180 diagnostic fee and she stated I may get the money back, then she said I wouldn't get the money back. Then she placed me on hold for a minute, got back to me and said "I don't know." Nearly half the questions I asked corporate they simply replied "I don't know." Mind you my vehicle has been at this dealership from a Tuesday morning until Saturday morning. In frustration, I called the dealer back and left a voicemail on Thursday evening stating to just work on the car as they are basically forcing me to pay $180 for their poorly engineered vehicle. However, no one called back in regard to the voicemail, so I called Friday evening and the mechanic said "your car is all done and ready to be picked up." I arrive to the dealer on Saturday morning. Walked in and the woman at the desk stated "we need you to sign these two documents and there is no charge." I assumed they fixed the issue. Well, lo and behold, the vehicle dash was lit up like a Christmas tree. Prior to bringing in the vehicle, the check engine / tire pressure lights were on. Now, 4 dash lights appear and it also states I have a faulty airbag and VW claims they didn't even touch the car. I will never recommend anyone to purchase a VW, as they treat their customers like garbage. If anyone has had any similar experiences with this VW dealership, or VW regarding recalls please contact me on Facebook/messenger .

I am new to Milwaukee and went to the dealership because I don't know any mechanics in the area. I…read moreneeded an oil change and basic inspection. When I dropped the car off, I believed I was told it would be $99.95, which I thought was a little high. When I got the car back, I was charged $999.95 plus tax. I was incredulous. I couldn't believe it. I compared the receipts with the work done on my other car earlier in the month (at another dealership) and they are nearly identical, but the other car cost me $75. I will never be back. Don't come here. They'll rob you blind.

They are amazing! I had a bolt in my tire and Fred helped me get it fixed right away. I even had a…read morewarrantee on the tires from Tires Plus- so I only paid for labor. The quality and service is above and beyond what normal shops are. I recommend them 100%. Thanks guys! My car feels great!

I made an online appointment on Monday for only an alignment on the Friday of the same week at 8am…read more I get there at 745 and and the man at the desk says "if you made the appointment online and don't have a confirmation of appointment, I won't be able to get to you until next week." I then received a email at 810 saying my appointment was confirmed, after I had already made my way to work. Waste of my time and poor business procedure. Do not recommend.