Dr. Selle is exactly as good as the five-star reviews say.
His office, not so great.
I went in for a physical in February. I had to get bloodwork done before I went, so the receptionist scheduled me an appointment at a lab so far south of me that it stretches to breaking the usual conception of the bounds of San Francisco. When I got back I checked on google maps--yeah, the same company has labs scattered all through the city, including one less than a mile from my house.
The physical itself was as pleasant as one might hope for. "Can I have sex with my girlfriend (Meave G.) without putting latex on my penis?" "Go for it!"
A month later, the problems started. With the billing, I mean. My insurance gives me one physical every two years, free of deductible. Yet I received a bill from Dr. Selle's office. I called my insurance to ask about it--it turned out the office had used the wrong diagnostic code on the claim, so it didn't look like a physical. Fine. I call the doctor's office and let them know they need to re-file the claim with the correct code. They agree to do so.
A month later, I receive a new bill. I call the insurance company. Same situation. They didn't even re-file the claim. I call the office and yell.
A month later, I receive a new bill. I call the office first. Me: "I'm tired of being the go-between here. My insurance and I agree that I get a free physical. Your office and I agree that I went to you for a physical. It's up to you to reconcile the difference." Receptionist: "Ok, I'll try that and call you back."
She does not call back.
Repeat approximately monthly to last Monday (now we're in July). I get the same bill, this time stamped "PAST DUE". I am prepared to consider any change progress. I call the office, only to find that they have (as of the start of the month) retained a third party to manage their billing. Thank jesus, I think. I call the company, they understand the problem, they re-submit the claim.
Let's hope I don't have to update this review in a month.
*** UPDATE 8/22/2007 ***
Hey guess what! That third party? Not so great! But at least they're proactive. I got a call this morning from a very nice woman threatening to break my kneecaps. After a little negotiation, she and I got into a conference call with my insurance, who politely informed her that yes, the billing code was STILL wrong. I can only assume that her face was red. She is re-submitting, we'll see what happens.
The worst part of this last episode: in the months that this whole debacle has taken, my insurance changed from giving me a 100% free physical every two years to a 90% free physical every year. Even if I win, I lose.
For general information, the company now handling the billing is Brown and Toland: http://www.yelp.com/biz/zJ-NixCuFkcl24qk4GdppA#hrid:1kSfHHDcosr5T2bGMUqrtA read more