Dan did great work on an old Yanagisawa soprano. I've only been to Dan once, but I know he's got…read moreyears of experience and clearly is exceptional at his trade. I recommend Dan for anyone looking for instrument repair.

Dan did a really nice job completely overhauling my Boosey & Hawkes clarinet, which had been…read moresitting gathering dust for over 25 years. It plays like new now and I'm excited to get back to making music again now that I'm retired! The price was very reasonable, and he also gave me a loaner clarinet to use for a few weeks while he was working on the repairs. Dan has been doing instrument repairs for many years. I can see based on the work he did on my clarinet and the fact that his workshop is stacked to to the brim with instruments that he is clearly a master at this trade and the go-to guy for repairs.

I've been playing in Boston for 20+ years and have been a customer of Dom's for the past 10 of…read morethose. I've tried all the others and have never been so consistently impressed - I play more budget-friendly instruments and he has always made my guitars feel like a million bucks (or at least a thousand). He turns jobs around usually within a week, does his best to educate the customer and meet their needs, and never tries to upsell. I never thought I would find myself looking forward to having to go to a repair shop, but he has me laughing the whole time with his old-school charm. Highly recommended, support your local luthier!

What an amazing service. Brought in a guitar that wasn't in the best shape and they did a…read moremagnificent job on getting it playing beautifully. 10/10 will always come back here for any work.

I have had nothing less than a great experience. The owner Joe sold me a guitar at a reasonable…read moreprice. I am a beginner so seeing the reviews that their are no guitars for beginners is just not true. What is true is they do not sell $250 guitars that will break any beginners groove in about a week. I got a Martin guitar for less than $750 bucks, Joe also gave me a discount code without me asking for it. A couple of weeks after the sale one of the strings broke, I called, Joe told me to come on in. I got a coffee at the shop next to his, by the time I got my coffee my guitar was fixed at no charge. Really great place. I do not write allot of reviews but when deserved, its my privilege. PJM

My guitar duet partner and I purchased 5 acoustics from these guys throughout the 90s. We also both…read moreplayed classical guitar guitars and are serious players. We went in there the last time to check out classical guitar and we're treated so rudely we never went back. I was astonished And I should say every time that I bought a guitar there I felt uncomfortable. but at the time they were really the only game in town for Taylor guitars. I don't know if it's changed, but I heard that the guy that used to work at the front is part of ownership so I'm not sure anything's changed. The individual was not particularly friendly. I felt sorry for him in a way - kind of a dour dude. I hope for new folks going there it has warmed up a bit. i'm a southern boy and not originally from Massachusetts but it get kind of cold up here if you know what I mean.

Needed a pickup swap & setup on a used guitar I bought elsewhere. Eddie charged less than my usual…read moreluthier, and promised a next-day turnaround (which is quite rare). In addition to typical setup work, Eddie replaced some worn screws and fixed a few minor things - which is really appreciated. And it was timely, as promised. He gave some good advice for aftercare, and the guy is very passionate about the work. My guitar plays and sounds amazing. Really happy with the value and experience!

This past January I had an itch to get back into playing. I stopped into Carlinos after working for…read morethe last couple of months passing Eddies store. He had a beautiful Charvel. I looked and bought it. It was late at night. I paid for it and was told to come back Monday. He needed time to change the strings before he let it leave his shop. Monday turned into Next week. Stop by again and he tells me it's not ready yet. Came by to pick up the guitar after two weeks of waiting to replace the strings. To my amazement it's now missing two knobs. He said he would order it from Charvel. Take the guitar home he never changed the strings. 8 weeks later no contact from Ed telling me the knobs are in. After exchanging nasty text messages I drove up to Danvers at Guitar Center and they hooked me up on the spot with aftermarket knobs. 1st impressions of Eddy. He comes across as a very nice guy. Personable, shared some good stories. As it turned out we knew some of the same people.....after reading reviews here the results are the same. I understand he is on his own and overwhelmed. I get that. I am in the Plumbing Business and get overwhelmed sometimes. Only Ed knows why he does what he does to some of his customers. I wish him all the success but I know I will not be back.

I've had the pleasure of working with Ryan at EQ Repair a few times now and I've always left as a…read moresatisfied customer. Most recently, he replaced a licensed Floyd Rose bridge on my Jackson DK2S with the real one. He also changed the bridge pick-up. Before, he also helped with a similar bridge replacement on my Japanese Jackson SL3 and replaced all pick-ups with a new set. The work he does is amazing. When I leave my guitar with him, I know I'm going to get great service. But what I most appreciate is the communication. He always contacts me to let me know what's happening and if he runs into an issue, he'll always come to you with alternatives so you can choose what you want to do. I'm a happy customer and I will definitely be back whenever my guitars need some professional attention.

Ryan did a fantastic job repairing the bridge on my Martin DCXE. The instrument was fairly bowed…read morefrom humidity despite its composite body, and this had caused the bridge to come off. He needed to adjust the frame and researched what glue Martin uses on their composite material. His pricing was more than fair, the turn around time was less than 2 weeks, and he even restrung and ensured the overall structure of the instrument was in good shape. It sounded and played better than it had in years. He discussed the problem with the bridge with me at length, and stated that if the quote would be exceeded, he would call (the actual price fell well below the top quote value). I'm definitely bringing my guitars back to Equilibrium for all of my repair and check-up needs.

I took my baglama (a smaller version of a bouzouki) here for a string and received a complete tune…read moreup of a low grade instrument (this guy builds beautiful ones from scratch!!), and really a lot of love. This place is a treasure.

Chris is amazing - I brought my violin and in no time my bridge was fixed and the instrument…read moresounding great! He also really kindly cleaned the instrument.

Bought a used Yamaha U1 a year ago and have been thrilled with it. While shopping around visited…read moresome well known Boston retailers such as Steinert, Williams, and while I had great experiences with them as well, I knew I was in the right place when I visited East Cambridge Piano. The building is not what you would expect, they are located on the third floor of an old building that almost feels more like a warehouse, I didn't think I had even found the right place at first. Prior to my visit, I would never have considered a used piano. However, the models they have are in absolutely mint condition, sound fantastic, and were all hand picked. It's clear the folks that work here are craftsmen and while they are very easy going they take what they do seriously. Felt very secure that I was getting a great product, and I did. Incredibly laid back environment, none of the nonsensical typical pretense you might find buying an instrument like this. I felt like I could have just hung out in there for a few hours. James answered all of my questions and then basically said "have at it, play whatever you want and let me know if you have any more questions". Zero pressure. They are coming out next week to do a tuning which was included with the purchase. I had to reschedule but James could not have been more accommodating. Go see this guy and buy a piano from him.

James the owner is a peach! We rented a baby grand from East Cambridge Piano for a fundraiser…read moreconcert and needed him to tune a second piano. He came in with the best price and the bonus was that he knew the guys at the venue we were using and was able to coordinate timing with them. Yay! I definitely recommend him for your piano needs. Plus he is a Berklee grad!

Doug Marcou is not only a jeweler but he is a friend! He helped my husband design my engagement and…read morewedding band there and the compliments are never-ending. Doug made designing and choosing the right rings for us an exciting and stress free experience. His pieces are superior quality at affordable prices. My husband has also purchased various jewelry pieces for me. Doug treats his customers with the up most care and respect. He will bend over backwards for his customers. He is our life long jeweler and I can't imagine being happy with any other jeweler for such sentimental pieces. If you are in the market for jewelry...go see Doug!

Kenny is so amazing. Thanks for your assistance. A true character. Very passionate about his work…read moreand incredibly knowledgeable.