Horrible customer service with no sense of urgency. I sat in the waiting room for over an hour…read more Doctor seemed great at first appointment but will not be going back. The woman tried to double bill us and were overall rude!

Saw the PA in the Cary office for severe ear pain because I could be seen the same day. She…read moreexamined and sent some drops and steroid pack which I immediately started. I told her I had already tried an antibiotic and Ibuprofen with no relief. The next day the pain worsened and I could not function. It was throbbing like crazy continuously the entire day no matter what pain killers I tried. I tried calling but you never reach a person and have to keep a voicemail. I requested the PA to check on the ear swabs she had taken (to see if it grew anything) and send me antifungal drops as the oral antibiotic tabs, prednisone and antibiotic drops were not helping (Please check my voice mail). I waited the whole day and finally somebody else called at 5:12 pm asking me to call back. I called back and it went to answering service and they asked me to go to ER if I was in severe pain. The woman told me that they are not allowed to consider it an emergency and contact the on-call doctor as I had not had surgery in the last 10 days. She told me they cannot do anything and I can go to ER or call the next day. I had already called that day and the PA never answered. This is horrible customer service. I am a medical provider myself and we never go home without answering every call we get that day. This is complete negligence and totally unacceptable patient care. I will never recommend this practice to anybody else in the future.

I had a great experience! My tech Rolando was very thorough, kind, and efficient. He explained…read moreevery single step of the process. Highly recommend.

I was able to get in with Parkway fir my sleep study months sooner than other options. My tech was…read moregreat and explained everything she was doing and what to expect that night. I wondered if they would try to "sell me" on using their DME branch for my supplies but it wasn't mentioned. I decided to use them for my machine too because I had such a great experience. So far that decision hasn't disappointed. They got me in to pick up supplies very quickly and thoroughly explained my machine and maintenance when I went to pick it up.

Competent and comprehensive. Pleasant office environment and friendly and engaging service…read moreproviders.

I have suffered with TMJ issues for more than two years and I have tried every home remedy…read moreimaginable. I first thought it was stressed related but when I stopped being stressed and still had the issues, I knew it was something else. I went for a consultation in February 2024 and the team conducted a full series of tests to determine the best course of action for me. I felt confident in the treatment plan and began using a temporary daytime and nighttime appliance while I waited for the permanent appliances. I was happy that my insurance covered some of the treatment (it cost a few thousand with the tests, copays and appliances) but honestly after suffering in pain for years, I would pay anything to heal! I really appreciated the follow-up visits I had every month and they were able to adjust my appliance if I had any issues. I'm happy to say that I am fully weaned off of the daytime appliance in July 2024 after completing the treatment plan and still continue to use the nighttime appliance. I really can't thank the team and doctor Ferzli enough for putting me on the road of recovery. I would recommend to anyone suffering with TMJ!

For a factory experience, you came to the right place. The medical assistant barely understood…read moreEnglish and couldn't comprehend simple medical terms. You spend the most time with her too! For an office that is so protective over HIPPA laws, the walls are open to the window and you hear every single private conversation from another room. My neighbor had severe snoring apparently and I could write a book about it I heard so much. As far as the actual dentist conversation, it was brief and pure quackery based on photos his assistant took and his 'glance' at the computer screen. More tests you ask me to stay for and not even covered by insurance? That tells me something about the office approach to a medical need and what my insurance feels is not medically appropriate at all. Worth the consult if you need something at night and desperate, otherwise keep researching. This office knows how desperate your are for relief and they prey on it.

ZERO STARS STAY AWAY FROM DR. FERZLI. He has a cookie cutter approach and didn't help me at all!…read more He duped me out of $574.00. I gave him my Insurance card and he proceeded to have his nurse gather all of my information. When he came in, he asked if I wanted him to examine me? Well of course!!! That's why I was there in a lot of pain!!! He immediately brought in the nurse and proceeded to do all kinds of Radiology, Ultrasound, and Nuclear technological exams. Also checking my posture!!! WHAT!!! TMJ?????? His next step was that he wanted to do a Sleep Study and then create a mouth mold for sleeping. I already have one! What I found out later was that HE DOES NOT TAKE MY INSURANCE!!!! HIS NURSE KNEW THAT AND THEY LET IT MOVE FORWARD! ALL OUT-OF-POCKET! HE DOESN'T DESERVE EVEN PULLING YOUR CAR INTO HIS PARKING SPACE!!!! TOOK ADVANTAGE OF ME. DOESN'T FEEL GOOD!!! STAY AWAY! I AM AND HE IS IN CARY, NORTH CAROLINA

My family has been going to Preston Dental since we moved to NC five years ago…read more Drs. Mays and Mays are the nicest people you want to meet, they are friendly and professional and their assistants/hygienists are the same. Their facility is great and you can tell they keep up with the latest technology and techniques, they also focus on keeping the patient comfortable. The only area they can improve on is billing, and I can only imagine the insurance companies make that more of a challenge than the staff at Preston Dental. I could not recommend a better dental practice.

If you are a new patient I wouldn't go here. I got a coupon for an exam, x-rays, and a cleaning for…read more$159. I went to the appointment and got very state of the art x rays (very impressed) but instead of getting an actual cleaning, the dentist spent over 30 minutes going over a "Treatment Plan." He said every one of my teeth needed to have something done, which included a deep cleaning ($2400), all of my fillings replaced, and a crown. Mind you, none of my teeth had been having any issues. They sent me home saying they weren't going to clean my teeth as their was "no point" and that they would give me a credit of $50 towards the Deep Cleaning... Not a happy Camper to say the least.

Today was my 2nd appointment for pain management injections and it was very needed. The weather had…read moreme hurting in so many areas primarily my right scapula and rib cage. Dr Paul did ultrasound guided injections that I instantly heard a loud pop in my neck and rib cage as he injected the medication. WOW I'm so thankful and pleased my primary care practitioners referred me to Raleigh Neurology! It's early days and I have 6 other injections but if my results from my 2 injections procedures go as well I plan to be back in college ASAP upon completing all injections. Dr Paul being a fellow USN veteran has excellent bedside manner, he listens and answers you. He's open to what you have tried and what hasn't worked. Unlike other practitioners he is the only one doing my procedures the continuity of care is not just reassuring its often paramount that Dr knows patient as more than just a medical record since he fully examined he unlike others I had full confidence in his care. My judgment to change drs has been best way to start 2026!

I did not know what to expect when I saw Dr Menon for the first time yesterday. I had read some…read morenegative reviews, plus I was a work in appointment so I didn't know if she was going to be rushed. She was wonderful. She was not rushed she was the educational she was patient and very thorough. I found her to be a fantastic provider. I honestly have no idea why they were such negative reviews about her. I highly recommend her. Her assistant and front staff were wonderful as always.

This office staff is terrible I been waiting for Cpap machine since March 2022 today February 8th…read more2023 I just got a call stating that I need a office visit bc they have do a recent visit so they check and see have I been using my machine I explained no I haven't because I don't have a machine so I got transferred over to make a telemedicine appointment for tomorrow with Megan.The agent that scheduled the appointment told me it takes time for that in a nasty way.What she didn't know I retired for them prior authorization department and I know the policy and processing they wasn't feeling out the paperwork and now it has expired.Instead of them saying they made a error they blamed it on the processing.I have all dates that the letters was faxed to them.I had to contact Dr

i went there for sleep apnea. explanation of study results were just read to me. options…read morementioned ( ie there is CPAP and mouth guard) but not explained. PA could not really answer questions about cost or type of device they would recommend, etc. She did no benefit check before she saw me. PA left it up to me to call insurance co. search out equipment providers, decide on what equipment to buy, trying to find out costs on diff types of equipment, not knowing what equipment they use. I had to make a decision on zero information so I went elsewhere.