Huge souvenir store, customer service was impeccable, had a good chat with CK one of the employees,…read morea lot of selection for everything from magnets to shirts, can get just about any souvenir that interests you in this store, they even do bulk. The place has restrooms and they are very clean.

During our visit to DC we had to come here for our souvenirs. The store clerks are always aiming to…read morehelp. They seriously have everything you can imagine, from shirts, hoodies, magnets, you name it. Now, the price, the cheapest we could find, period. If you're visiting, come here for your souvenirs.

I looked this place up on Yelp, and I had really good reviews as a cheap gift shop with lots of…read moreoptions. I was excited and spend a lot of time walking to this location. But when I got there, it was closed. It was barely 6 PM. And there was no indication why it was closed. It was supposed to still be open per its hours. I was very disappointed and wasted my time going here. Keep in mind that if you go here, They have random hours and if you make the trip there you may just waste your time.

8/13/21 When I…read morechecked out Union Station  on 8/7/21, I didn't know what to expect.  I knew some stores may be closed, but I was amazed to see 70% of the the train station was out of business.    However,  on the second floor, stood Union General. A gift shop that sells a number of different items. I came across a book for hunted places in Washington DC.  I also cam across a nice sleeveless Washington DC shirt.  The material felt great on the skin.  The cost was $19.99 and I was very tempted to buy it. Should I revisit this place and this type of material shirt is there, I will but one.   The staff member I saw upon entering seemed friendly,  but I think more of a forced friendliness.   Seeing the staff members there, they seemed very bored.  Sister Sister and Snow Queen seemed to be the two employee who were down in the down in the doldrums.   Nevertheless,  it was nice to see you could try on clothes in this store.  Not sure when I will be back here, but I hope to see more stores open here in the future, because right now, Union Station is looking very scary.

One of the few stores that was recommended to me while on vacation. Shop offers a wide variety of…read moreDC attire and other DC souvenirs. Staff friendly. Good pricing.

Really nice selection of souvenirs from all price ranges. The staff was very helpful and friendlyread more

Located at the McPherson Metro Station. This was one of the few tourist shops that was recommended…read moreto me while on vacation. Staff was very friendly and accommodating. After entering the shop, I was quickly notified of the sales they had going on. Staff helpful and in assisting with my needs. Shop offers variety of DC attire and other souvenirs. Very good pricing.

Gave us a nice discount since we didn't have much money and it was very nice and gave us a bunch of…read morefree stuff and it was nice the entire time. Highly recommend.

Great place to stop for lunch when doing the tourist thing or also even a workday lunch breakread more

Didn't get to buy anything because bags were too full & don't need any more clothes but perfect for…read morethose who plan ahead and keep room for souvenirs and such

On May 6, I was in the area eating breakfast and waiting for a tour to begin while on vacation. I'm…read morea fan of tourist trap shops like this. When I go to cities with shops like this, I almost always have to stop and buy something. The clerk at the counter was very friendly and inviting. Very polite. Store offers a variety of DC related attire and other souvenirs. Great selection.

This is your classic gift store with tons of options that meet any budget or need. Located near the…read moreFord theater make it a fun spot to visit, but like most gift shops, it is a little gimmicky. We were able to find some small fun gifts for the kids here.

Such a cool concept for a store. I love grabbing gifts and novelty items from this location. They…read morehave a great selection of DC shirts and goods made by local makers. The prices can be expensive but it makes sense for that it is. I've taken a few classes here and the instructors were phenomenal. I took a cupcake decorating class with Cake-wich Crafts and a candle making class with London Wicks. I would definitely take more classes here!

I visited the Shop Made in DC store at Union Market today, and unfortunately, it was one of the…read moreworst retail experiences I've had. When my friend and I walked in, there were already two other customers in the store. No one greeted any of us. In fact, it didn't even seem like anyone was working there. We noticed two employees sitting at a table in the middle of the store on their laptops with their heads down, but neither acknowledged customers as they entered. We spent about 15 minutes browsing, talking about products, and clearly showing interest in making a purchase. Still, no one approached us or asked if we needed assistance. Eventually, I walked over and asked one of the women if she worked there. She looked up and said, "Yes, I work here." I responded by saying that it honestly felt like no one worked there because no one had greeted or acknowledged us. Her demeanor immediately changed, and she responded with an attitude before asking how she could help. The lack of basic customer service was disappointing. A simple "Hello" or "Let us know if you need anything" would have made a huge difference. Instead, customers were left feeling ignored and unwelcome. I can't speak to why we received this level of service, but I can only describe what happened during our visit. It was not a welcoming experience, and based on this visit, I would hesitate to return.

Found some surprisingly good quality Washington DC souvenirs, that is, way beyond the usual caps…read moreand T-shirts. There's little Lincoln statues, bobbing head Jeffersons, Great Seal of the US and patriotic Teddy Bears, and the usual pens, snowballs and hats. I think this is where the Stars and Stripes tour starts or you can buy tickets here. The store is also well air-conditioned and the staff don't bother you to buy anything.

Nothing like the pictures or other review. Very small shop, minimal selection, cheap quality and…read moreoverpriced

I was in the area, eating breakfast and waiting for a tour to begin while on vacation. The shop…read moreoffers a wide variety of DC attire and souvenirs. I encountered two female clerks while here. Not very polite. In fact, neither one of them spoke. Nor offered any assistance. I know I at least said good morning. And I got no reply. Their main concern was placing an order for breakfast. Items in the store a little pricey.

Bought a 250 Freedom stainless steel cup for $29, 2 weeks ago, washed once and rust stains! Made in…read moreChina (didn't see the sticker when I bought it) should be sold in any DC stores. Look at the Capitol Store, products made in the USA, people are willing to pay more, but not BS from "elsewhere". You would have more and better business!