So let me start out by saying that the quality of their plants/flowers are great, however, their customer service not so much. I live out of town as well as several other members of my family and we have ordered flowers for my Mom from there for years and never had any issues until this year.
Here are my issues:
Delivery charges doubled from $5 to $10 for a delivery that is 4 miles round trip. I found out later that another family member had also ordered from there both orders were delivered at the same time both of us charged $10 for delivery so if you do the math that is $20 for a 4 mile delivery.
The flowers that we ordered were not delivered until 3:00 pm on Mother's Day; their excuse was that we that we did not specify a delivery time...she only lives 2 miles away!
I mentioned this to my mother after the fact since she lives there and she said she would be going out there to use up a gift certificate and would talk to them. So a week or so later my Mom stopped out there and she asked them about the late delivery/excessive delivery charges and they said that they don't set the prices and that they hire out to have someone else make deliveries.
After my Mom checked out Joe, the owner, helped my 86-year-old Mom, load her car with potting soil and then proceeded to tell her to "not bother coming back and that he doesn't need her business anymore". He also went on to say very arrogantly that "all the people that come up from the big cities just love his business and have no issues with his prices or the way he does business" all I could say is WOW!
Do not do business with this arrogant POS! He is the only green house/florist in town and he lets you know it. If you are ordering from out-of-town call 1-800-Flowers you will get better service! I know he doesn't care but he just lost 6 customers from one family.... read more