I was at the register and had an item that was missing a Tag, the cashier got upset with me I offered To go get a another one, but she said no you will hold up the line, and the huffed and puffed trying to figure out what to do, she said there was no customer service workers I said it's not my problem and said I will pass on the item. She finished my order and when I walked away she said to the next customer...some people are just rude! I was very disappointed in the lack of service or care for me the customer! read more

getting unusual "antigo" fees? What is that? Seems like a scam to me. I am very wary of unknown fees as I did not sign up for anything at Menards read more

Replaced flooring in our kitchen, dining and living room. Sent in my 11% rebate and was told the receipts I had sent in for over $1200 could not be honored. I even went for far as to go to the Antigo store and have receipt reprinted and then was told it was not good enough. Will never shop Menards again!! read more

I would give them a 2. i picked up 20 bags of mulch and asked one of the two if I could get some help loading them and the said they were too busy. They were talking when I walked up and still talking when I loaded and left. and another thing how do I get the rebate if I don't have a printer read more

We usually avoid going to Menards but my wife needed some special light bulbs for a light fixture. I asked one of employees for some assistance. As I followed him we passed a father and his teenage son, both not wearing masks. The Menards employee I was following got the attention of another staff member and pointed at the father and son. He responded, "Yes, they are leaving to store." The guy i was with said "People don't understand that Menards is a private company, they can set their own policy." I should have turned around a left the store too. This just confirms for me that I will make every effort to not patronize Menards store as long has they treat their customers in this way. read more

Rented a pressure washer and they're trying to charge me a whole extra day of use for being a little late when working out of town & having to pick up kids and make dinner and then get it there BY 10PM like the receipt states! Worthless store and worthless crook people. WELL worth the drive over to Home Depot in Wausau from now on. Won't be spending another cent at any of these locations. Not to mention the girl at the desk acting like a bitch and the manager acting like I'm dumb for their shitty explanation of absolutely anything when renting equipment. Save Big Money by not shopping here again. read more

I wouldn't give them even one star if that was possible. I placed an order and they sent out the wrong thing. I had taken a screenshot of my order as I don't have a printer where I am staying temporarily. I ended up communicating with Nikki in shipping, Josh and Hannah in Customer Service and Andy the general manager. The items totaled $11 and I provided the proof that they didn't send the correct items. Andy said the order came out different on their end so too bad. You would think that, in the interest of good customer service, they would have made this right for me. Avoid their online ordering! read more

Ridiculously poor service. We ordered a $3900.00 storage building. We were told it was in for pick up. Get there and have to pick out every stinking piece of lumber from the yard by myself and no assistance. Loaded every piece by myself. Trusses not there. They said it was shipped somewhere but they don't know where. Windows aren't in and they dont know where they are either. When I was told it was there I assumed it was all ready to be picked up. I had to run to three different departments to get half my building. Apparently some of the parts were put out on a shelf but they don't know what shelf. By the way, this was over a course of two days pick up 45 miles away. There is supposed to be a folder with assembly instructions for my builder but that's nowhere to be found either, This is the worst service I can imagine. It will take forever to get this building up. read more

I agree with everyone else. Do not order online. We ordered two raised Cedar Beds, Cedar beds, when they finally arrived, they were no where near Cedar beds. No way the yahoo packaging the order could not tell that they were sending me the wrong products, as what they sent were plastic raisers that were cheap as hell, not the CEDAR BEDS I ordered. Still no response from their online system. read more

Well i do love this store. But at least two times i have been in line at the sevice desk with the same Super fun girl working, Patricia i believe...and has always been helpful and knowledgeable. Including being able to answer a wide variety of questions as she has worked many departments such as paint, hardware and electrical read more

I bought a bungee chair for my grandson online through Menard's in Antigo Wis. The purchase process was great and my grandson received his chair three days later and he loves it. Thanks Menard's for helping to make my grandsons day. read more

Normally I would not write a review for a big box store, but over the years the GM has always made things right. Thanks

DO NOT BUY ON-LINE FROM MENARDS! PERIOD... Ordered products and paid an extra $65 for express 2-DAY shipping as we needed them right away, and we live over 500 miles from a store. The order went through successfully, but two days later we checked on the order just to see the expected delivery date, and the order was listed as "manufacturer back-ordered"! Why would there system even allow the order when they did not have the product? We wrote TWICE through the on-line customer care system AS MENARDS HAS NO PHONE CUSTOMER SERVICE, to find out an expected date. We got NO response at all, but the next day the status changed to "Shipped in full". Upon checking the shipping tracking number, it notes "label Created", and five days later, it is still showing "Label Created". These Yahoo's created a shipping label just so they didn't have to respond to my requests. Since, we have written two more times to try to get the order cancelled, and we did get one response saying they are checking to see if they can stop it. Oh yeah, we contacted the manufacturer of the product to see when delivery to Menards might be, and they indicated there was "NO product back-order". So Menards status was an out right LIE. And their listing as "shipped in full" is a second out right LIE. As the old saying goes, "burn me once - shame on YOU. Burn me twice - shame on ME" Menards will never get any of my business again! read more

I agree with the one other reviewer here in regards to not ordering online from Menard's. I ordered something next-day that I needed next-day. In my case, I ordered a qty. 10 of vinyl fence post tops and they automatically added a qty. of 10 of a compliment item (glue). As it turns out, the glue could arrive next day, which is why that option was available apparently, because the post tops show they won't be in until 3 weeks from now. So, not only did they ship me a qty. of 10 of something that I never checked off to order (they automatically put it in the cart), they also misled me into believing I was going to get what I actually needed the next day, so I also unnecessarily paid extra for next-day shipping. I now understand why Menard's doesn't have a rating system on their website. I won't be using them online or in store ever again due to their bad practices. Thanks for nothing! read more