Dr Tom Arthur treated me with care and respect. He was informative, easy to understand and I…read morewouldn't hesitate to see him again if needed. I found Tom extremely kind and pleasant in all aspects of consultation and treatment. Tanya in the office was welcoming and very pleasant. 10/10 from me that's for sure.

I would give him a zero if I could. Most arrogant doctor ever. Not personable at all. I do not know…read morehow well he does his job because I will never go back. One must at least act like they care, he made me feel like a pest and had no interest in anything I had to say. Stay away from this Urologist!

I have been trying to reach the scheduler for 3 days, as she does not have a voice mail box. When I…read morecalled the front desk to leave a message, they had the audacity to tell me to be sure an answer the call on the first attempt. It's OK for me to spend 3 days wasting my time, but not the schedulers.

My husband was diagnosed by Suburban Urologic physician Gregory Halenda with early-stage prostate…read morecancer over a year ago. When Dr. Halenda left the practice, my husband was assigned Dr. Albert Geskin. My husband was prescribed finasteride as an essential treatment for his PSA levels. He took it as prescribed until his prescription expired over two months ago. He called their office repeatedly to get a prescription refill. His calls and messages were NEVER returned, so he went without this necessary prescription for two months. Finally, he had an appointment on December 18, 2024, which had been scheduled during his last appointment with their office. During this appointment, he learned that his PSA levels were slightly elevated. His prescription was renewed at that time. While the practice may not consider cancer to be an important issue, it is of critical importance for my husband and me. Their office's disregard for his essential needs borders on medical neglect, if not by legal standards it is. It's outrageous how their office's communication fails, especially in the face of cancer. Along these same lines, I WAS a patient with their practice for bladder and pelvic issues and was treated by Justin P. Isariyawongse, M.D. After the last time I was seen several months ago, I needed another appointment. I tried calling their office for two months, and all I ever encountered was an outgoing voice message. I left several messages and never received a return phone call. I sent messages via their contact form and never received a response. After two months of trying to communicate with their office and schedule an appointment, I gave up. I found a new urologist at Magee who has been exemplary in their communication and treatment of me. Moreover, their front office staff are rude, condescending, dismissive, and lack any human warmth. Suburban Urologic's treatment of my husband and me is shameful. Very sincerely, Debra Holz

Dr Jay Herman is awesome! A Direct, no frills practice…read more I am confident in his diagnosis. He is informative,he takes the time, to make sure you understand, what is happening & your options. The staff is very friendly & helpful . His office is just inside the door at St. Clair hospital. No elevators to negotiate. He draws his own blood samples! Almost unheard of today!!. Never a long wait. Almost like a close relative . I wouldn't go anywhere else. If you want the truth from an educated Compassionate dr. You have found him. The office is spotless clean. Dr. Herman is a hands on Physcian. No ups or extras. In house lab work saves going to & parking elsewhere! That's a big plus to me! He is a healer. His surgical skills & bed side manor Are reassuring, made me feel confident in my choices .

WORST PRACTICE EVER! DO NOT GO HERE! I wish I could give…read morethis zero stars! I went in a month ago to get something to help me pass a kidney stone I knew I had (I've had 5 of them previous to this one), however Dr. Herman wanted me to get a CT scan and didn't even bother to perform an exam on me so it was pretty much pointless for me to go in in the first place. He said his staff would send in an RX for the CT asap and so I waited for them to send it off and then left. Well two days later, just as I expected, I passed the stone in my home without any meds, which was the most painful thing ever. I didn't even bother telling the office because they are useless, but I figured I would still get the CT so I could see if I had any more. Well a month and a week later, I get a call form the hospital saying they JUST received the notice that I needed a CT ASAP, however, there was no script attached to perform it and I would need the doctor to send over the actual script. WHAT IDIOTS?! Please save yourself the head ache and money and find someone, anyone better than this poor excuse of a doctor. Sincerely, a very angry ex patient.

This is an office that my father chose to use when experiencing prostate problems several years…read moreago. At the time, they came highly recommended for their excellence. However, that has not been our experience. When my father had what should have been routine outpatient prostate surgery, a series of mistakes were made that nearly cost him his life, and have irrevocably altered his health. He was prescribed the wrong antibiotic for his condition, and then when he started showing symptoms of infection over the weekend following his surgery, the doctor on call chose to ignore his concerns. This resulted in sepsis, a 107 degree fever, and a stay in the ICU. He now has chronic recurring infections and has had several episodes of sepsis over the last few years, each one resulting in a hospital stay and thousands of dollars worth of medical bills. The practice has repeatedly ignored concerns that my father has. It is my opinion that they are uncaring, arrogant, and perhaps even incompetent in some areas. I would not recommend them to anyone.

Professional and caring practice. Dr. Herman was kind and very patient with me through the entire…read moreexperience of removing a lodged kidney stone. I felt cared for and important. His entire staff made the whole process better.

WORST PRACTICE EVER! DO NOT GO HERE! I wish I could give…read morethis zero stars! I went in a month ago to get something to help me pass a kidney stone I knew I had (I've had 5 of them previous to this one), however Dr. Herman wanted me to get a CT scan and didn't even bother to perform an exam on me so it was pretty much pointless for me to go in in the first place. He said his staff would send in an RX for the CT asap and so I waited for them to send it off and then left. Well two days later, just as I expected, I passed the stone in my home without any meds, which was the most painful thing ever. I didn't even bother telling the office because they are useless, but I figured I would still get the CT so I could see if I had any more. Well a month and a week later, I get a call form the hospital saying they JUST received the notice that I needed a CT ASAP, however, there was no script attached to perform it and I would need the doctor to send over the actual script. WHAT IDIOTS?! Please save yourself the head ache and money and find someone, anyone better than this poor excuse of a doctor. Sincerely, a very angry ex patient.