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Joel B. Chasen, D.M.D.

5.0 (3 reviews)

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3 years ago

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Advanced Endodontics of Connecticut

Advanced Endodontics of Connecticut

3.5(4 reviews)
0.0 mi

On the end of the consultation for a root canal, I was given an estimate of what my cost share…read morewould be. That is what I was prepared to pay. On the day before the procedure, someone from the office called to confirm the appointment. After the procedure was done, my cost share changed without anyone telling me in advance. The person that called a day prior should have informed me of the exact cost share, especially since it changed from my original estimate. The fact they didn't isn't good business at all. That's not a good way to treat a patient. On top of all that, when I told the person what I was told initially, she coldly said "it was only an estimate and if the insurance pays more, you'll get a refund... If the insurance company pays less, you'll get a bill". NOT a good experience at all with the front desk/billing people. On the other hand, Dr. Andrea Fiori did awesome work and is the best. My advice, train/retrain the front desk and billing people on how to treat customers.

Meriden Office/Dr. Demsksy: I have been to this office for more than 3 root canals and multiple…read moreconsults and follow ups--The Office manager- Scott, is one of the worst customer facing staff members I have ever had to deal with. He is condescending and gaslights at every turn; he treats clients like CRAP. It happened to me, and I have overheard him on the phone with patients many times while in the waiting room. He is AWFUL. None of the staff are particularly pleasant to work with, they don't return calls and can never present you with any helpful information. My last root canal failed within a month, and I just had to have an extraction and will need a future implant. The office said they would refund my out-of-pocket costs on the procedure and then refused to return the entire cost using manipulative EOB explanations that were irrelevant. I will not be returning and would not recommend going there.

Aspen Dental - Meriden, CT

Aspen Dental - Meriden, CT

1.9(24 reviews)
0.1 mi

Very shady place, they scam and lie to you about a lot of "procedures" you need to get done. It's…read moreeither they will lie about issues or they will over- exaggerate an issue you are having and try to do treatments on you that you really don't need. Go get a second opinion with another dentist office before buying into what Aspen Dental says. The dental office itself does not feel very safe or comfortable. You can hear everything going on with other patients around you. Anyone can just peek in and see what's going on. This is a HIPPA law violation as patients are entitled to privacy rights. No patient should ever have to feel humiliated and embarrassed because people can overhear what's "going on with their mouths" (Because majority of the time they lie). Just not a comfortable place to be in. Dentist who did root canal on me was very nice so 2 stars for her because she was so sweet and so gentle and so understanding but other than that, please do not blindly trust what they tell you. Second opinions are important with this facility!

My experience at Aspen dental was not good at all. I went there for a fractured tooth that was…read morecausing me severe pain that woke me up at night and made it difficult to eat. I worked with my insurance company to get me in as soon as possible and Aspen obliged. When I arrived at my appointment they went right to work taking soooo many X-rays and a panorax X-ray. I told them numerous times that I was there because I had a broken tooth that was causing severe pain. They assured me that they would address that when I saw the dentist. Eventually I met with the dentist. She was very nice. She examined my mouth for about 2 minutes. Then she told me that she had reviewed my X-rays and there were a lot of teeth that needed fixing. She explained that I needed teeth removed and partial dentures and dental implants. I was devastated. I asked her again about the tooth that was causing me pain. She said that I would have to talk to the treatment plan coordinator to set that up. When I met with the treatment plan coordinator she gave me a breakdown of what needed to be done and how much it would cost. The total cost would be $38,512 ($11285.65 with insurance). I asked her about the tooth that I need to have fixed and she said that I need to contact my insurance company because they couldn't do anything about it . She said I needed to contact an Endodontist for that. So after all that, I left still in pain. I have contacted the BBB and plan on speaking with my union representative. Very disappointed.

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Aspen Dental - Meriden, CT
Aspen Dental - Meriden, CT
Aspen Dental - Meriden, CT

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Joel B. Chasen, D.M.D. - endodontists - Updated May 2026

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