I am the owner of a 2008 Lexus IS250. Like many other people in my community, my car was damaged…read morein the recent tornado outbursts. State Farm promptly handled the claim and included a list of Select Service Repair Facilities. ABRA of Cleveland, TN was included on the list. I dropped my car off on a Tuesday, they told me it would be ready on Friday. I had previously taken pictures of the damage and asked if they would fax me an estimate as they completed it. The estimate was simply for a peace of mind that all the hail damage spots and the single scratch would be repaired and I would not have to make any return trips to the body shop. Of course, they never initiated calling me. I was treated more like an inconvenience than a customer. After much persistence, I was finally faxed an estimate of the damage. One of which included an estimate from Dentmasters. They called Friday afternoon to let me know my car was ready for pick up. It was raining upon pick up so I did not have an opportunity to thoroughly inspect the work. It is important for me to mention that my interior is a light beige. After returning home, around 5:30, I discovered grease/grime on all my headrests and in multiple areas on my seat. This was not a huge inconvenience because they are leather and can easily be wiped off. However, I began to find grease on multiple areas of my beige headliner, several areas of severe detachment, and uneven surfaces in my headliner. The car I once kept in mint condition was a disaster. Not to mention, they did not even buff the scratch out that was included in the estimate. Unfortunately, the business had closed for the weekend and their voicemail box was full. I was disgusted to say the least. Fortunately, I was able to contact the owner of Dentmaster, Stacey, that evening and he assured me he was just as upset as I was and the problem would be remedied immediately. He personally met me Monday morning and mended the situation. He could not have been more accommodating and empathetic of the situation. He went above and beyond to correct a problem that was not his. The integrity and work ethic of Dentmasters is far beyond that of ABRA. ABRA did not even repair the scratch and I will be taking my car elsewhere for this repair.

Guy was nice enough. I was quoted about $1,000 to paint the ROOF of my econo car. Guy said it's a…read moremulti-stage, so "About $1,0000". Nope. No way. I get that the paint is 'multi-stage' but that means my car would be about $12,000 to spray paint on a Corolla? IDOIT LOST A CUSTOMER FOR LIFE! Stupid.

Called to see if I could send pictures to get a "rough" estimate. Was told they would not do an…read moreestimate with just pictures, which I can somewhat understand. I told the lady who answered the phone what the truck would need and she interrupted me and said you're gonna have to bring the truck here so we can give you an estimate. I told the lady it was an older vehicle, and that I was not sure because of the damage if it was worth fixing. I told her everything that it wouldn't need and she interrupted me again and said you're going to have to bring it here - basically the secretary or the person that answers the phone didn't want to deal with me even after explaining, exactly what the truck would need, just wanting a very rough estimate, and telling her it I was not sure if it was worth fixing. She was somewhat rude and I actually even said ma'am you sound like you don't even want my business and she responded with it would be after January before we would even be able to get work done on it anyway (was late December when I called). I called them because they seem to have high reviews which I'm surprised if the people talk to this lady first.

My SUV's transmission met its demise on I-75S during 8 AM rush-hour traffic. I called AAA, who…read moreconnected me with A1 towing. My driver's name was Chip. Not only did Chip arrive under 30 minutes, he checked in regularly to make sure I knew that he was on his way. He also made sure that I was safe each time that I spoke to him. Once there, he had the car loaded and on its way to the repair shop in only a few minutes. Chip then called me later to make sure that I knew the car had arrived ant the repair shop and also to make sure that I didn't need any further assistance. I highly recommend this company and would absolutely use them in the future. A big thank you to Chip for making a hectic morning go a lot smoother!

I'm extremely disappointed with my experience here. An employee damaged my vehicle, and I was told…read morethat brand-new replacement parts had been ordered to repair the damage. When I arrived at the shop, I waited there while they worked on my vehicle. After they finished, I discovered that instead of installing the brand-new parts I was told had been ordered, they had put used, damaged parts on my vehicle. The replacement door panel didn't even match the other door panel. To make the experience even more unprofessional, while I was sitting in the waiting room, I could hear the owner on the phone cursing at his staff.

Waterpump went out on my pickup pulling a trailer on I-75 just past the 348 exit on Sunday…read more10/26/25Daniel was onsite 30 minutes after I called , towed the truck and trailer. Dropped me at the Holliday in and made sure I had a room. Super nice and professional , replaced water pump, belts and pulleys and call me at 11:30 next day to say he was hooking up my trailer and was at hotel by 12. truck still running great! Thanks again Daniel!

This towing company was dispatched out by the Catoosa county sheriff's office to tow my car when it…read moreended up in a ditch close to my parents home in Boynton. They charged me $1200 to tow that car 4.1 miles. This is highway robbery. Wanted me to sign my title over to them to get the bill paid. They do not even have a body shop there and could not assess the damages. I had to have it towed somewhere else and pay that fee plus $25/day storage. There are lots more honest tow companies in Ringgold. Try Worley's or Advanced Collision but avoid this company unless you have money to throw away. You have a choice. Don't take whomever is in the rotation for kickbacks.

My Lexus ES 350 came out like brand new..!!!! My heart was broken on Christmas Day when I hit a…read moredeer while on vacation in New Jersey. Day after I arrived in Dalton my insurance guy showed up and viewed the damage. Wrote up an estimate and I took it to the Collision Care Center. They took charge and dealt with all the details... within a week my precious car was returned to me in brand new condition... not only fully repaired but washed and waxed. I am totally in awe of the professionalism and fast work of this shop. Very nice people to work with and not a penny over the insurance settlement. I highly reccomend this Body Shop.

Go here if you got a lot of wiggle room in your budget!Our paint estimate went from $1100 to $3700…read morebetween initial estimate and repair appointment! Explanation was that employee no longer works here. Wow, that makes it ok to not stand by your estimates!

My car (in the rain at 9:30 p.m.) decided to get me the ten miles almost home from my job. But…read morewhen I stopped at the convienence store 2 minutes from my house, the damn thing dies (or stalls?). I told the attendents at the store that I had to leave the vehicle overnight, left them my number. Husband told me Janda was good. I called and spoke with Jim. He was actually nice. As a chick, I am not used to nice auto dealers. Usually the are patronising or annoyed. I'm sure its my lack of term knowledge. Either way, Jim was nice and helpful. He quoted the max price of what sounded like the problem over the phone. He recommended a very reasonable tow company (Big Al's), and called me when the the car was done. I had my car back the same day. Janda has the parts in house and the price was 1/3 of the quote. SO Great!!!!!!!

Padded quote by quoting two shop hours for one hour job. Also did unauthorized work twice.read more

They towed my car. Kept in touch with me about everything that was happening. Customer service was…read moreawesome. The car looks great!!!! I'll definitely use them again.

Three huge complaints!! 1). $335 towing fee!!! The accident…read morewas less than five miles away. When we arrived at the business and asked about it, the reply was, "well that's the going fee." Uh NO!! I can have the car towed to my house 22 miles away for $200. Somehow they can't find the "actual" towing bill. 30 minutes later when someone else shows up, they finally locate the bill. See the picture, $150 - tow, $65 admin fee, $45 clean up, $75 winching. SERIOUSLY??? I understand the tow, but all the rest is BS!!! 2). My daughter was never told there would be a storage charge. She actually bought her car from the lot associated with the business. And they let her sell her old car from that same lot and never charged her any storage charge. 3) RUDE with an attitude like they just don't give a s*it. ("It was your responsibility to call us". "Did you think we'd just store it for free". "That's just the going rate". WTF!!! I would give 0 stars if possible!!! My daughter was in an accident in her old Jeep less than 5 miles from the shop. The car was badly damaged and had to be towed. She had a severe concussion as a result. While EMS was helping her, the car was towed to Rick Worley and Son (of a bi-itch). This was a Thursday and Monday when we called we were told the repairs would cost more than the vehicle was worth. THAT WAS FINE and anticipated. BUT we were told then we owed the towing fee ($335!!!) and storage fees of $35 per day!!! Again, WTF!!! By Thursday we find our best option is to just scrap the vehicle, but now we owe $580. AND then I'm told we can just sign the vehicle over to them to cover the bill, which is what we ended up doing. STAY AWAY from this place!!!

A shout out to the team and family business personal attention at 2-A…read more The whole team worked together on getting my Tesla repaired like new to make doing business with 2-A pleasure. On time. Under estimate. Great quality. Friendly and responsive. Went the extra service mile to help with car rental etc. While I lived in Atlanta I found 2-A by a personal referral and glad I made the drive. I kept the car and sold it 5 years after 2-A repair and their work stood the test of time the ultimate test of good body & repair work - I sold it still looking like new. Now six years later I find myself driving out of town again needless to say as my first choice to solve a body repair need again.

They did excellent work on my Jeep, 4Runner and my husbands truck. Would highly recommend this…read morecompany. If you call and they say they are weeks maybe even months out, it's because they are good! They fought the insurance company for me and made sure that everything was replaced like it should be and not with used parts!