My 1st 10-Ster review! Read on-
-----Crash!!-----
Followed by crunch, grind, and smash! All I wanted to do was scarf down a breakfast sandwich at my local WaWa and I got sideswiped!
MY insurance adjuster said these amazing folks were pre-approved, so I went with them. She set me an appointment and off I went to drop off my still drivable car.
Arriving- I don't' know Eagle Lake but my GPS made it a snap. This is one of their many locations and is just about a year old. Lots of parking and easy drop-off area.
Ambience- Not fancy but clean and comfortable waiting area with coffee, water etc. The place is huge with 24 bays plus a paint shop.
Customer Service- I was checked in by a very pleasant lady and then, right on time, I met Chris! He proceeded to give me amazing service. He went over my car and clearly explained the process. He explained that it might take a while due to waiting for parts.
For the next two weeks his follow-up was beyond perfect! I was contacted twice a week by text and by phone. He made sure I knew exactly what was going on.
Workmanship- The entire left side of my car was damaged including the front bumper, front wheel damage, and destroyed left mirror. Of course, all the left-side body panels were also damaged.
When I picked up my car, as you can see from my picture, it was perfection! I didn't even need to return my Enterprise rental car as they took care of it for me. They even followed up again when I was home to make sure I was satisfied.
Conclusion- I've been an Elite Yelper for 16 years with almost 1500 reviews so when I say 10-Stars it's a big deal and they deserve it! read more