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Joe Brand

3.7 (3 reviews)

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3 months ago

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5.11 Tactical

5.11 Tactical

(2 reviews)

Nice store very clean and the people inside are friendly! They carry a good amount of products and…read morethe store is very organized. They even offer. Changing room so you don't have to give them a 1 star review like the guy who buys clothes that don't fit and rips all the tags off before trying them on. On a serious note this is a very nice store.

The reason behind my low rating review is having to do with defective pants that were not adequate…read moreto the size that was marked on them. Sadly since I never had an issue with 5.11 gear I took it upon my self to just throw away the tags and wash them and wear them another day. The only thing I kept was my receipt for my financial records. When I wore them one day they did not fit like my other 5.11 pants that were the same model. When I went back to the store to ask for an exchange the customer service male employee stated that the 5.11 policy is not to exchange them even though I had my receipt. After spending hundreds of dollars on 5.11 gear and never having an issue when it comes time to have some customer service support I get shot down. I suggest to current and future customers to be careful, try on and throughly inspect your equipment before shopping at the local 5.11 store or risk losing money for defective items. I contacted the 5.11 customer support number and even they stated that I should have gotten the exchange since I had the receipt. I will wait for the final feedback from corporate and see if I can resolve my issue through them.

Joe Brand - shoes - Updated May 2026

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