Made a special trip since website says they are open Saturdays 11-4. Found them closed, and phone…read morecall returns a permanent busy signal.

I purchased a wonderful Janome HD9BE straight stitch heavy duty sewing machine plus a Bandicoot…read moresewing table from Sewing Concepts. I was referred to this quilt shop by fellow quilters and a sewing machine repairman. I love the shop. Everyone is helpful! They carry genuine Janome parts and have supported my quilting journey. They have helped me select fabrics and lovely quilt kits. I love my local quilt shop!!

My 44 yr. old Kenmore sewing machine needed some serious TLC. I am so grateful to have found…read moreSewing Concepts...where a technician assessed and tuned up this trusty machine. I was prepared to hear that the machine was not worth repairing, yet when they called to say it was ready to pickup I was elated! The cost was reasonable, and the turnaround speed was phenomenal. But, most important of all...the results are amazing! Beautiful shop with lots of tempting fabric and items. A real treasure in this area! Now that I'm rolling again I will return to get going on some new projects. Very friendly and accommodating staff. A HUGE thank you, Sewing Concepts!

Except for the Master bedroom bed (the frame belonged to my grandparents) and my dining room (also…read moremy grandparents), my entire 3 bedroom home was completely furnished by Donahues. Now my children and grandchildren are using everything!

Initial customer service is good, but after the order is placed it quickly goes down. Our order…read morewas supposed to be delivered in 6-8 weeks and we're still waiting after 14 weeks. At this time we cannot get a straight answer. Would never buy from them again and obviously not recommend them.

I love this place for Monogramming. I had 8 gorgeous scarves monogrammed as Christmas gifts…read more Everyone loved them. It's great for baby gifts and a little something for yourself. The ladies are super sweet and turnaround time is pretty quick, even at the holidays.

Out-fricking-standing. Some of the best customer service and value in the retail industry. I use…read morethem often for both my personal requests as well as my business needs. Friendly, hard-working, and honest. Great value with outstanding turn around time on their work. Highly...then highly again, recommend this fabulous home of needlepoint assembly!!!

Very hot outside. I enter this store and it is cool, clean, and I am greeted with a genuine smile…read more Andrea was warm, friendly and helpful. I have been going to this store for many years, never have I ever experienced anything negative. Except during Covid when they were closed, I could see all those beautiful soaps on display and didn't know when, oh when I could buy them again!! Thanks again Andrea, I enjoyed talking to you!

I went to the Crystal Lake store to pick up an order I placed online. A gal named Michelle Kimberly…read moreoffered to assist me. She was unable to locate my order. Upon looking further, she found my order had been placed at a different store. That was so strange to me because I never shop at any other B&BW. She could see I was rather upset that i had made this mistake. However, she set my mind at ease by telling me she would check if they had the stock in her store and simply fill it there. Wouldn't you know she found everything I wanted. In addition, she helped me choose what I could get with my Free birthday item in my account. After all of that, she cancelled my other order for me and made sure I got the notification. Michelle turned a moment when I felt stupid about making a mistake into a pleasant experience. Now you know why this is the only B&BW store I shop at. Thank you!

Today I was in Torrid right when it opened. Amanda( she's from the Bloomingdale's store) and…read moreMelanie( from woodfield) both extremely pleasant and BOTH incredibly willing to help me. They even explained how they were new to this location filling in but would be more than happy to assist with whatever I needed help with. And they did. Would I shop here again? YES... only if these two individuals are there to help. They didn't miss a beat, made pleasant conversation, helped me find exactly what I was looking for. Great attitudes for two people who e come from a long way to make sure this store was opened and ready to rock and roll right on time!!! Kudos !!!!

I am an avid Torrid shopper. I frequent this location as well, as others and shop online. The…read moreservice of the McHenry location has been on the decline for years. I always have looked past it because I like the quality of the clothes. Today however I had an incident that may make me not return to the store or even support Torrid further. I am in the store and purchase an item. Then I ask the girl checking me out if they price match the online prices. At this point the sale is complete. She says they can but I would have had to do it before checking out. So I ask about exchanging the item for the lesser price. The manager comes over and says something about no they can't do that because of how the receipt runs in the system. So I left the store, I then turned and when back in to just return the item...I was told no, I can't return the item because their system won't have it processed for 24 hours. I left very frustrated. Number 1 that is the worst possible policy. So you mean to tell me if they made an error and rang something up twice and I catch it after I check out, they can't correct it for 24 hours? I find that hard to believe. Number 2 I called another store and was told the information I was given by the always unpleasant manager in McHenry was a LIE!! So needless to say, trying to scam your customers doesn't gain you any.

The store manager Jocelyn is awesome!! She is seriously in her element. So personal, professional…read moreand helpful. Store was organized, clean, stocked. Checkout was seamless and great! Mia our cashier was the sweetest! This most recent visit was one of the best thanks to Jocelyn's positive and friendly attitude!

Too long in line and my knee is killing me need more help and the cashiers are just making it worse.read more