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JOANN Fabric and Crafts

2.8 (6 reviews)
Closed • 9:00 am - 8:00 pm
Updated over 3 months ago

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2 years ago

Aiyannia was awesome, she was super nice and helped me with all my questions!! Loved the selection of the store also :)

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3 years ago

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JOANN Fabric and Crafts

JOANN Fabric and Crafts

1.2(5 reviews)
21.3 mi

Joann Fabric and Crafts online shopping is a TOTAL joke. I placed and order and not two minutes…read morelater I needed to cancel. There is not an option to cancel an order. Instead, the order has to be received, then taken to the store for a refund. Anyone ordering Joann's online store should be aware. I did not see a policy regarding cancelation. Even though my decision not to order again from the online store will not have a financial impact someone reading this may decide not to use the online option. I am debating whether or not to continue shopping in-store. Joann's is not the only craft store in the area. I would not have visited the online store if the actual store would have enough store brand inventory in stock like the brand names. A very dissatisfied customer!

I had a truly disappointing experience at Joann's today. I approached an employee (skinny caucasian…read morewoman) at the cutting counter with a few questions about some fabric I was looking at. Instead of receiving a friendly response, I was met with a snappy and rude attitude for simple questions about the misleading sale signs in the baby flannel aisle. I spoke to the employee respectfully as should we all. Not only did they seem irritated by my inquiries, but their responses were obviously in an aggravated manner. It felt like I was more of an inconvenience than a customer. This level of customer service is unacceptable and left me with a very negative impression of the store. I hope management addresses this issue, as it's essential for staff to be courteous and helpful. I normally visit the Joann's in Macon and the ladies there are extremely kind and helpful. I was in WR for an errand and decided to stop at this Joann's branch for convenience and the joy of visiting my favorite hobby store. However, in return, it was a letdown. Aside from that the other employees seemed really kind.

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JOANN Fabric and Crafts
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JOANN Fabric and Crafts - homedecor - Updated October 2026

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