,During my visit to this store, I experienced poor customer service. At the check out line, I waited for the forwarding customer ahead of me to be rung up. The cashier Ashley completed the customer's transaction then started a lengthy conversation, ignoring the customer, myself, who was waiting in line. As the conversation went on, it became personal as it related to their tattoo meanings.
Since I was in a hurry, I politely waved the cashier down to get her attention. Ashley told me, "That's very disrespectful, we're having a conversation and you need to be patient." For an employee, it's not appropriate to tell a customer to be patient. After asking if there was another employee available to ring me up, which there was, I was told to be patient again. My experience was so demeaning that I returned to the store to get a refund. By that point, I didn't feel that location valued its customers. Hopefully, this will not happen to another customer in the future. read more