Came to see Metallica for my husband's birthday. Where do I start? If you're mobility challenged, don't bother. We were forced to buy through Seat Geek. There were never any accessible seats for sale. I thought maybe it would be like some other venues where they would find you a spot by the railing when you arrived. The map made it appear there was a walkway behind the seats, so I picked a high row, figuring I could get to a concourse and just go down a row or two. I called and asked about Uber Dropoff, since the parking was $100 after fees were added. They said it was a walk - not too far - and it was uphill, but not too bad. It was a half mile. Up a steep hill. I was pushing a walker. When we got in, we did a complete lap, never able to find our section. I asked about an elevator - there was one, but it only went down, not up. I only found one women's restroom on our concourse and the line was insane. I held it for hours. Few food or drink options and you couldn't get near any. When we finally were directed to our section (the signage was very poor), we had to climb 15 stairs. Not too bad. My husband dragged my walker up since there was no help available. When we got up, we asked about siting by a railing or something. Nope. Not available. We asked about stowing my walker. We were instructed to go to Medical, so my husband dragged it back down the stairs, where Medical told us a dozen times they weren't responsible for it. We were directed down an aisle where people were already seated. The usher told us we could ask them to let us through but they didn't have to. Thankfully they were nice and moved. There is no concourse at the top. I climbed a massive amount of stairs that are very far apart between stairs. I had to do them 4 at a time. Once we were up, we stayed up. The seats are horrifyingly uncomfortable. The acoustics are really bad in there. It was hard to hear the artists at times, and the whole deck shook and vibrated. There were tons of people smoking all night long and the smell was awful (like a mix of vomit and beer). It was just not fun. When we left, a new nightmare began. We desperately needed water. Every place that had it told us they couldn't sell us any. No one could direct us back to the gate we came in at, so we could do down the hill to the Uber drop off. They kept sending us to gates that had stairs to go down to the street. Every single person we asked questions of while we were there had no answers, often telling us "I don't know", "I'm new here", "Not sure". Someone told us to take the elevator down a level and we'd be there. Nope. Now every gate had stairs going up to street level. And again, no one knew where to go to get back to the Uber drop off. A woman finally told us to go out, take the bridge to the parking garage, and find a cop there for help. So we did that. Except the cop didn't know. So we kept walking, asking as we went. Finally, we found someone who knew, but it was 5 blocks away in the cold and wind. After the stairs and the very long walk out of our way, I wasn't sure if I could make it. When traffic died down, I asked an officer for a ride to the point. Nope. When we got to the VA Hospital, we found a bunch of other people trying to get Uber who had been misdirected as well. All of our rides were being cancelled because we weren't at the official Uber pick-up spot, blocks away. The security was nice enough at the hospital to allow us to wait in the lobby. I finally got us a ride at 12:30 AM that was willing to pick us up at the hospital, but it cost me $80 because it was after midnight. The trip up was only $30. The worst part was the man in the staff shirt I encountered right before crossing the foot bridge. I asked him about the Uber pick up spot. I had my walker. He told me "Not my department" and walked off. I will NEVER attend anything again at this venue. read more
