I am updating my review due to a personal phone call from Ken Johnston. He apologized for the cancellation of my estimate appointment and for the impact of their policy about having all decision makers present. We had a really good conversation in which he listened to my experience and feedback and asked for suggestions to ensure that this doesn't happen to other families. I reiterated that while I fully support having a policy that ensures all decision makers are included, in my case, it appeared that they were unable to work with me because my husband couldn't be present during the estimate and that I would be solely responsible for decision making. I really believe that the intent was not to be harmful, but he took responsibility for the impact and indicated actions he would take to make change. I am incredibly appreciative of this response. It shows professionalism and attention to customer service. I retract my previous poor rating. I recently called Johnston Masonry for an estimate to have brick front steps and sidewalk put in. They refused to do an estimate with me without my partner present, despite the fact that my partner lives in another city, I am the primary decision maker on our home, and I own the home myself. They wanted to FaceTime my husband into the bid, instead. Their reasoning is that they want both "decision makers" present so they don't have to do a second bid (I'm assuming when one person disagrees with the other?). Instead of trusting me that I am actually capable of making a decision by myself, I had to have several text conversations and a phone call all to convince them that I am, indeed, able to make decisions about my own home, despite being a married woman. Once they learned I was soliciting multiple bids so that I could compare quality, customer service, and time frame, they indicated that if I was making a decision based on cost, then they might be too expensive for me. I can, in fact, afford home projects, but I include things like customer service and time frame in my choices about companies I work with. I believe a company can have policies like preferring to have both decision makers present for a bid. However, the minute I indicate that I am the primary decision maker and do not need to have my husband present to make my own decisions on my own house, they should have trusted me and moved forward. Instead, I had to present my case to multiple people, be questioned about my finances, and treated as though I am not capable to make decisions on my own. While they never said this is because I am a woman and would probably deny sexism, the implications and impact are clear. I felt mistreated because I happen to be a woman who owns my own home and can afford expensive home projects and my husband trusts me to make decisions on my own. The time spent discussing this could have been used to give me a bid for the project. I will not be working with Johnston Masonry because of their customer service treatment of me, not because I cannot afford their work. I understand that Johnston Masonry is a sought after business and they may be able to afford to lose a customer, but they have also lost the business of the multiple people I will be telling about this experience. read more

This was our second year working with JM Inc. and the experience was excellent. From scoping the project to the end product their team delivered detailed and professional workmanship. Kyle, the project manager, was great to work with. His coordination of staff and materials deliveries ensured that all was ready when the project started. Kyle went the extra mile to ensure finishes matched as closely as possible with what existed in the house. Lamar, who was onsite doing the remodeling, was exemplary throughout the process. He kept the work area clean, as well as adjacent areas, i.e. hallways and stairs, he let us know what we could expect as the project developed, and he delivered an outstanding product at project completion. JM Inc. is our go-to contractor for remodeling projects. read more

Johnston Masonry installed our slab on grade foundation, front and back concrete patios, 100' curvy sidewalk and granite hearth last year when we built our new home. I couldn't be happier with their level of professionalism, exacting expertise, timeliness and customer service! Everything on our project exceeded our expectations. I ended up hiring them again this year to install a limestone driveway, new culvert and a yard hydrant. This years experience was as good as our first and I would not hesitate to hire them again! Excellent and honest, great company to work with! read more

We had JM Inc. provide an estimate for a brick chimney repair on our built in 1919 home. The communication and execution were outstanding. Professional throughout the whole process. Dean, Steve, Cody & Cam all made for top notch repair. Structural integrity had been my concern, now it looks good and is secure. Very pleased with the results, Thanks JM Inc. I wouldn't hesitate to recommend or hire in the future. read more

Ken and Joel are great guys and do fantastic work. Highly recommend!