Good selection of glassware. Also legal highs like CBD gummies if you're curious about that kind of…read morething. Don't get anything electronic. No-return policies like the one here are a pain for this stuff since they're a bunch of faulty products on the market. Looking at other reviews, a lot of people could have been served better had they followed that advice. If you're making a big investment in a vape or something, it's worth heading into a more reputable city shop or just getting something online and waiting. Gotta say... if you're into Cigars the selection here is rather impressive. They keep a modest but well kept humidor with an impressive array of Coronas and Maduros of various sizes at a sliding price range. Anyone with a hearty stock of Olivia's is a friend of mine. Tried an Acid Blondie just earlier today and it was fresh as a Connecticut stogie as you'll ever get. Staff is fine. One lady usually holds down the fort ok.

Worst customer service I have ever had this is the second time I have stop in...the lady working…read morehas no knowledge of anything to do with glass or any item they sell she was trying to sell me the wrong size piece and wouldn't let me look at the others if you want quality service go any were but here

Wide wines and liquors selection from $ to $$$. Help available to carry purchases to car.read more

This used to be my go to local liquor store for over 10 years. Recently it went through a…read moremanagement/ownership change. Service has gone from excellent and some times above & beyond to abysmal. They are removing interesting hard to find items with huge stacks of generic ales. They were previously well known for their craft beers and large variety of different stouts, porters and Scotch ales. Not to mention the wine & spirits selection was amazing. I am now much less interested in utilizing their services so much so that even though they are walking distance to my home, I Uber or bus to Shrewsbury or utilize delivery services to get the selection & variety I want.

New store which is really cool. The shop has a pretty cool selection but appears to selection. n…read moreidentity issue as there is smoking goods on one side and porn on the other and a mixture of random items in the middle so just makes browsing interesting. Another item to know before you go in is that it is not a normal smoke shop that your use too. It has a welcoming staff and family ran which is nice and not out of the norm but does not appear to be ran by those that use the products. Also check your pipes and hookahs before you leave as it appears the items are not checked before hitting the floor for any leaks. Bought a hookah and dropped a buck fifty for a beauty but once I got it home I found out the stem was not long enough and there was a pen hole in the glass base which caused for a major leak. I am returning the item later today so I will update on the return policy as I could not fond one posted or on the recept. Final line is: great selection, well ran and managed, and fairly priced with a wide selection. Just don't expect your normal smoke shop employees.

The asian guy who owns it is a scammer. When you buy a box of pods he charges you for each…read moreindividual pod inside instead of the price tag clearly listed on the box for all 3. He also didn't check my ID so if you're a minor go for it he will love you. Payed $30 for 2 boxes of pods instead of $10 like usual. Don't go here!!

The owners of this route 9 Smoke Shop a very helpful and friendly . I have been going to them for 9…read moreyears started when they were at Park Ave smoke shop . When they moved earlier this year 2024 it was very difficult to find them on Highland Street because they have no signage so definitely great place to go great stuff but needs more lights more signage to catch the eye

From the owner: Welcome to Route 9 Smoke Shop, your premier destination for all smoking essentials in Worcester,…read moreMA. Nestled at 102 Highland St, our shop offers a curated selection of premium cigars, cigarettes, vaping products, and hookah supplies. We take pride in showcasing an impressive array of hand-crafted glass pieces, each reflecting the unique artistry of smoke culture. Our knowledgeable staff is dedicated to providing personalized service, ensuring you discover products that perfectly match your preferences. Whether you're a connoisseur or exploring the world of smoke for the first time, Route 9 Smoke Shop promises a diverse range, exceptional quality, and a commitment to customer satisfaction

Every time I have ordered everything went exactly as they said it would. I recommend your products…read moreand services to everyone!

I look forward to visiting this fabulous smoke shop twice a month to buy cigars. The humidor is…read morewell stocked and well maintained. They have quality cigars for every price point. You won't regret visiting and the owner is very friendly and engaging every time I visit.

My husband frequents this smoke shop and always comes home with cigars, lighters among other…read morethings. He is mostly there for cigars, and the guy that works there is really nice and very helpful. A $75.00 lighter he bought stopped working and he brought it back in and he immediately took care of the issue. He is knowledgeable about what he sells and very friendly and eager to help . And makes cigar suggestions and my husband likes that a lot. We recently purchased a humidor and a floor ashtray which was a little dusty and he insisted on cleaning it off even tho I said no worries there will be ashes in it as soon as we get home lol . really nice guy . thanks for the great service

Tony the owner was super friendly and helpful. I wish I got the girl's name that helped us out…read more I ended up having an issue after purchase (not shop's fault) and Tony took responsibility and invited me back to resolve it. Will definitely come back and have already recommended friends and family to go there.

Customer service has been the rule each and every time I have been to Lotsavapes. The staff is…read moreattentive from the minute you walk in, and really go above and beyond to make sure that you not only get the product you want, but help you understand how it works and use it as well. Bought a new tank yesterday, and was shown how to take it apart, rebuild it, and properly set the parts so it would work optimally. My go-to brick and mortar shop. The owners are passionate about their endeavor and it shows from the top down. Go nowhere else.