While Dr. Jirsa himself is a very qualified Oral Surgeon and we were quite pleased by the level of care we received from him, his office staff leaves something to be desired. Unattentive, uncaring, and condescending are the best 3 adjectives I can use. Diana specifically was always short with us, rude, and arrogant.
Dealing with her was often times like trying to keep up with a Middle Schooler. You'd call her at the Ankeny Office and they would say she was at the West Des Moines office. Call the West Des Moines office and they would say she was at Ankeny. Needless to say no one could ever seem to locate her. Either she's not where she is supposed to be or the culture of the office staff has failed to remember they are in a SERVICE industry and have patients who are their customers! Both are disappointing. When there were times that Diana requested me to call her I would leave voicemail messages that would go unanswered for several days until I would call her back.
The sad part with most medical practices is that the physicians themselves are completely isolated from how their staff handles the patients that allow the physician the opportunity to be successful. This is one of those cases. read more
