I am truly appalled by the lack of service and treatment I received here this week, on the first occasion I came here and asked the receptionist how far behind roughly was the doctor and she said she was 30 minutes behind, once I filled out my paperwork which took 5 minutes she then said she's 15 minutes behind since I arrived on time I decided to wait, but to no surprise I waited there for over an hour. Once I was with Dr Rumma De I had to explain to her about my eye condition, which she had no idea what it was. I must say this is a first I've had to explain a medical condition to a doctor.
Four days later I phoned up asking for another doctor as the other doctor I had is too slow, I asked the receptionist if I needed a long appointment as I wanted a general health checkup, she replied "No you don't, she is running on time today and has a bit of spare time after your appointment." No surprise once again I arrive on time and I'm still waiting there for another hour, as soon as I'm called in, Dr Jessica Legrand finds it really strange I've been waiting for over an hour when other people have came in after me and she's served them before me. Once again I'm having to explain a simple eye condition to another doctor that has no idea what she's doing, as soon as she was done looking at my eye, she then hurries me to get out the door because she's running behind and has other patients to serve, I say to her "I phoned up asking for a general health check up and I'm not leaving here until I get one, I've waited long enough in the waiting room, it's not my fault you guys are running behind and overbook your schedule." Her reply was "oh come on it's Friday afternoon I have other patients that I need to get through." As she quickly took my blood pressure she didn't even ask if I have any concerns or problems. Which I do have medical problems that needed attention.
Long story short, this practice needs to get some better organisational skills and to hire some doctors that actually care, I can't believe it is legal for any doctor to behave this way. If this place wasn't bulk billed it would soon go under. I hope anyone looking for a doctor has a chance to read this review and think twice before going here. read more