The Staff in emergency and on the ward are the best, the accounts team are the rudest people I have…read moreever spoken to. The management of the hospital is appalling and for a not for profit organisation they are only focused on MONEY not the patient. They charge to make high profits and are focused on turn over of beds putting unnessary pressure on the poor staff that do a fantastic job. They always have an excuse for the high charges and take no responsibility. The parking is horrendous and over priced.

Forget nurses eating. Ward 4e Ni Jo and Suzanne are uncaring. Complained about one as Mum is 96…read more Other nurse came in slammed medicine cabinet in front of doctor. Doctor left and my Mum wanted to eat her hot breakfast i just bought her as her breakfast got cold. Nurse came in and I asked to do her tablets as she has with yoghurt and then will not want jot breakfast. No cannot do so my Mum will not eat due to Jo

I've been in this hospital quite a few times over the years (and several times recently), either to…read morevisit someone else or be a patient myself. The hospital has a new feel to it because it is, relatively - a good decade or so they rearranged and rebuilt the whole complex. I've been in the E.R. (or "triage") a few times (kidneys misbehavin') and it's never fun to be a patient in hospital. However, there are "good" visits where you're seen to quickly and treated well and there are agonizing drawn-out visits where they've run out of beds and you're in the foetal position in a chair. I've experienced both in this hospital in the last two years. If you're ill on a Friday or Saturday night, you won't be seen to in E.R. quickly unless you're in extreme danger as the ward is filled with drunk idiots who've harmed themselves, as well as a few drug addicts who have stumbled into police hands. Generally I find the nurses here to be nice and helpful and the doctors absent-mindedly come and go. Usually during each E.R. visit you can expect to see up to three different doctors, and you have to get them all up to speed on your condition when they first visit. I find this to be a general hospital trend, though (at least in Australia and North America). From a completely different perspective, the pharmacy and the downstairs cafe here rock. I've had the best scones with jam and cream of my life at this cafe and the coffee is excellent, the vibe of the place funky. The last time I was here I noticed the cafe was closed, so I hope they're not shutting it down in favour of the new-ish large food court upstairs (though that's not bad food, either.) Also, the chemist here sells the best local artistic jewellery I've seen in Brisbane. The earrings in the $10-$20 range are fantastic; each is uniquely hand-crafted and the beads/stones are beautiful. Yep, the RBWH is my favourite jewellery store.

As a patient with a cronic back issue I have the unenviable pleasure of having to attend to the ER…read moreon a regular basis. For the most part the staff are as helpful as they can be with someone with a chronic issue . Keeping in mind that this is a public hospital some of the nurses tend to treat chronic issues with disregard and disrespect. If you have the opportunity I would suggest going to another hospital as the RWBH has staff who can be rude and make you only feel worse then you did prior to coming in. A possible cause is it's proximity to the Valley night club district and they have seen their fare share of drug O/Ds and drunk lads passed out. My suggestion to any staff member in any occupation is that if you find that you can no longer do your job with respect and professionalism it's time to find a new career path.

BPH said they accepted co-occurring mental health and addiction disorders. Apart from being loaded…read moreup with Diaz and Campral on detox - no safety plan was implemented, no current/past medications were reviewed, no strategies to curb cravings or de-escalation techniques implemented. Staff say to approach them if in mental crisis - but upon being honest - I was told your MH is not our priority and discharge is likely if you can't regulate yourself. Detox is a period in which emotions are heightened - yet no helping hand was there when I needed it most. Disappointed and fragile. Had to call lifeline despite being in a care facility with access to psychiatrist, psychologist and few mental health trained nurses. Damascus you have failed me - I hope to see this service provide more support in the future.

Be careful when coming here, especially as an employee in the Surgical Theaters. Very toxic…read moreenvironment, bullying is very common and management never intervenes until things get out of hand, then they simply move the person being bullied to another department, and give the bully no consequences. Nurses are also very rude to patients, so be careful as a patient as well..

Ahhhhhh, the emergency room. Havens of panic, distress, and ultimately (hopefully) healthy…read moreresolutions. I've frequented this emergency room twice: once for myself, and the other time for my sister when she had pneumonia, and have found the staff there warm and efficient enough considering I'd popped in at busy times. I admitted myself two hours before my graduation ceremony because I was having difficulty breathing and thought I might have contracted an infection from a recent trip to Sydney. Turns out it was only a nasty old panic attack. If you've never been in an emergency room, the actual 'emergency' process begins with entering a cordoned off area, where you describe your symptoms to a nurse. Then you enter the actual emergency ward. In the ward I was attended to by a cute male nurse, who did the regular check ups (blood test, urine). The doctor came after a half hour wait. He was lovely and understanding and gave me the option of getting a chest x-ray now or later (for peace of mind) depending on whether or not I was up for it. I made it to my ceremony in time, but before I left the male nurse gave me his number and told me to call him! My life became Grey's Anatomy for a split second until I remembered I was dating someone at the time.

On what I thought was a not so special Thursday, my housemate comes home and tells me he is feeling…read morea bit off. I offer him some tea and tuck him into bed, assuming that it will all get better. I tell him to let me know if he needs anything, anything at all... Two hours later and there is a shallow knock on my bedroom door. My housemate is there nearly toppled over in pain and he shyly asks if I can drive him to the hospital. Of course I spring into action and me and my other housemate usher him straight into the car, blast some Florence and the Machine to make him feel better and take his mind of the pain, and drive to the Wesley Emergency. I had never been to the Wesley before but luckily the good signage on Corronation Drive made the Emergency really easy to find. I dropped my housemate off (with my other housemate to take him in) at the front of the Emergency doors and then went to find a park. There was ample parking out on the street and in the parking lot for me to park and then come in. Luckily my housemate is covered under private health insurance because the Wesley is a private hospital and just happened to be the closest one to our house as well. Once in, the emergency waiting room was not very busy at all and he was seen to straight away. The lovely receptionist got all his details down quickly and he was whisked away into the safe hands of the doctors. When worried sick about my housemate, the Wesley Hospital calmed us down, were extremely friendly and professional and made the not so great experience of having to take a loved one to the hospital just that much easier to cope with.

Nothing like making a 2am dash to the emergency room when you realise you've got a kidney…read moreinfection! The Wesley Emergency staff are very thorough, and calming enough to scrounge the important details from you (medicare, credit card, health fund) while you panic about whether or not you're going to die. My doctor Heather Ellison was wonderful: super nice and with a great sense of humour. When she picked up my pink urine sample, she shook the canister around a little and smirked before sighing, "I'd recognise that rosy pink anywhere." If I weren't so drugged up on painkillers and antibiotics I would have hugged her. I slept over the night. It was a little cold with the air conditioning on full blast, but I was brought extra blankets by the nurses. It was hard for my brother staying the night and sleeping across two chairs beside my bed, but he had the peace of mind that his kid sister was being taken care of.

Me and I partner are both doctors. We turned up at 8:30pm on a Sunday night with our one year old…read morebaby in tow, as my partner had severe unbearable pain due to a dental infection despite antibiotics and maximum analgesia at home. There was only one doctor on duty, and he was busy with a troublesome patient. The assessment nurse was dismissive of her condition, saying "you just need a dentist". We thought she might need IV antibiotics in the short term, hence the reason for our visit (once again, we are both doctors). We left after waiting to be seen by the doctor for two hours, as our baby was getting hysterical. We think it's pretty pathetic that there was only one doctor on at that time of the night on a weekend, in a very large private hospital. My partner was made to wait for the doctor in another room, leaving me alone with our baby in the reception area. Despite me clearly struggling with an increasingly difficult to handle baby who was getting very upset, the two receptionist staff did absolutely nothing to help me. They were too busy watching TV and pretending to be busy when they were clearly not, and didn't even bother to ask if I needed anything. We will be going to the Wesley hospital private emergency next time, as it is light years ahead in terms of the number of doctors on duty and helpful reception staff..

We were promised privacy and accomidations for family to stay with Mum when she became terminal…read more They lied. She dies with only strangers in other beds in the room. The nursing staff were only focused on give pills to a dying woman that didn't want them.

Stay far away from this awful place if you value your life. Three horrible sequelas occurred…read morebecause of their horrible care. I was an inpatient patient there in December, 2019. The orthopedic doctor who saw me for a broken arm in the emergency room left for vacation directly after seeing me. The hospital refused to assign another orthopedist for five days. I complained about abdominal distress. Doctors misread a CAT scan and failed to diagnose a developing pancreatitis. Third, I scrapped my knee when I fell and broke my arm. The knee got badly infected. Nurses at St. Andrews refused to do anything about it. I developed a severe cellulitis and high fever within 24 hours of discharge. A hospitalization elsewhere was required for nine days of intravenous antibiotics. By the time the cellulitis and pancreatitis resolved, the broken arm was inoperable. The international standard of care for a broken arm like mine is immediate surgery. I am now facing a five month recovery because St Andrews was awful.

This is a complaint about the night shift team of the emergency department at Mater Private…read moreHospital on the night between 17 and 18 October - Dr Sean Kennedy and his team. We arrived with an ambulance at around 9:30 pm. I was in a severe unbearable pain after a surgery on the ankle the previous evening. First we were waiting for at least 10 minutes for someone to open the door. After the door was opened, no one even came to ask what is the problem or to check the pain or my leg. There were only 3 patients at that time and it was obviously not a busy evening. With the help of the staff from the ambulance I was moved on a bad and I was waiting for 3 hours until someone came to talk to me. I was screaming and crying due to the pain and at around 12 pm the doctor came to check on me. Two hours before that there were no patients in the emergency anymore. The attitude was unprofessional and negligent. After waiting for 3 hours I was given an injection without even explaining what it is, for how long it will help. I have never experienced such an attitude. I hope the feedback will be provided and measures will be taken.

The doctor was abrasive, judgmental, condescending, and rude. I had an adverse reaction to…read moremedication administered by another medical professional. Not only did they make me re-tell the story (to him three times, plus other people) in between continuous vomiting and being close to a coma (which took all my effort to keep explaining). The doctor refused to believe me, saying it was impossible to have a reaction 3.5 hours after, rather than straight away. He kept asking, "What have you taken, what have you taken?" (The implication being that surely I had taken some sort of illicit substance). I knew the general family of what had been administered to me, but not the thing itself. All requests to confirm the specific name of the medication with the Dr. who administered it were denied. The Dr then tried to give me Valium. I asked what the medical reason was; since I couldn't imagine why they'd want to further depress a system that had was still having major issues. He told me that it was not going to help the reaction. So what; I was here just to get drugs; or did he want me to stop talking? I declined. The friend who brought me in the ambulance was a professional in sloppy house clothes, but I was dressed professionally. I asked for a second opinion, and the doctor said, "I am the second opinion." I have never been treated so judgmentally in my life. Thankfully after testing my blood they must have concluded that I was in fact telling the truth. The Dr. who handled the case from there was pleasant, but I hope that I never have to return to this place. I felt like a criminal being cross examined, not to mention the fear and anxiety I felt by unknown dangers that lay in someone not acknowledging the source of my issues. I would pay money not to go there. It was a traumatic experience. If you do have to go there, be sure you and anyone accompanying you makes time in your Medical Emergency to get dressed up to the nines; perhaps you'll be treated better than I was.

I had my first child here back in 2008 when the hospital had just opened, brand new. Thank god I…read morethought because the old one was looking a bit dated... okay that's a lie. Really dated. My health insurance hadn't kicked in in time so I was shunted rudely into the public system. But after a few visits here, they were really nice, everything was really new and best of all, I gave birth around Christmas New Years when everyone does and I was accidentally given a private room (score). No sharing for me and a little bedside window couch too for my husband to sleep on. Having said that though, cosmetics aside, sure the rooms are awesome, the labour ward looks better than your own room and has all of the state of the art equipment. In fact when I gave birth, I had about 20 people in there, a full resus team, a whole bunch of new residents (ahh the joys of the public system) and 2 doctors (probably residents too). I was a bit panicky because I'd never had a child before and my labour was reaching its 29th hour... and i'd been pushing my little heart out for a good 2 and a half hours. Long story short, the baby pooped in the water bag and they were all worried it had breathed some of it in. I have no doubt they were the best of the best and if anything went wrong, well, they have the states only and most state of the art neonatal care division so I wouldn't have to be transferred anywhere if anything did go wrong. This made up for the service... the midwives kept coming into my room and being rude to my husband, I think in the 3 days I was there I saw about 10 different midwives, all treating us differently... they were all kind of nice-ish, but they were treating us like a number, which I think comes with the whole public system thing. For example, I had no idea I was supposed to feed my baby right after giving birth, and I wanted 8 hours for a midwife to rotate in and ask me when the baby had last been fed and I replied... I haven't fed him yet. Met with a hmph and a 'well the midwife before should have made you feed him...' yeah yeah whatever. Baby malnourished here. Come on get your act together. But you get that. Overall, an excellent facility.

I have attended other hospitals for emergency, surgery, and different outpatients clinic in…read moreBrisbane, this is a comparative review. The triage process at the Mater is superior to others. Although the wait times, going through the emergency department are long and not entirely consistent, the quality and respectfulness of the medical and administrative staff is very good. It was my local GP clinic receptionist who recommended I switch over to the Mater, after the last straw at another major across the river, and I am not looking back. Go the Mater !!