I made arrangements with the Perfect Stitch to repair my sectional. They are one hour away from…read morewhere I live and they were wonderful in communicating by text and phone, providing a bid to replace the foam in my chairs . After I took the chairs in to be repaired they called me to tell me that the foam was fine and all it needed was new supporting material underneath the foam . This resulted in a $200 lower cost . They could have fixed what I thought was the problem and made more money but they were ethical , making me a customer for life . I have already told all my friends about them . I am very happy with the repair as well as their great customer service . Judy, Astoria

On August 4, 2020, I contacted Perfect Stitch Upholstery about redoing my dining room benches. The…read morejob consisted of replacing the foam cushion inserts and fabric covering of the seats and replacing the fabric on the existing foam inserts for the backs. An owner came to my house to get the measurements, I chose the fabric, left a deposit of $150 and was given an invoice showing a balance owing of $370.83 with delivery in three to six weeks. A month later, the shop had not even started on the cushions. Numerous excuses followed over the next several weeks, but finally I was told the fabric had arrived, however, they had only ordered enough fabric for the seats and not the backs. So they remeasured the area again, confirmed their error, and informed me they would have to reorder. More waiting. Then because their supplier didn't have enough of that fabric left, I had to choose another fabric. I would ask to speak with Andrew, the owner, on the numerous occasions that I went into the shop. I was always told he wasn't there. I kept leaving messages for him to call me. He never did. Finally, several weeks later, after threatening to take the job elsewhere, I was promised they would get right on it. Finally this week, just over four months from the day that I contacted them about the job, I was finally told the cushions were done. When they were delivered, I was very pleased with the workmanship. The person who made them did an excellent job. And then I was presented with the bill: $794.54 less my deposit of $150.00 leaving a balance of $644.54! I was told that they had originally not charged me for the back cushions, just the seats. Paying for work done is not the problem here, but AT NO TIME during the long, drawn out process was I ever informed that they had misquoted the job, or, since the cost would be $274 more, ask me if I still wanted to go ahead with it. The major problem is lack of communication both from the office staff and owner. Any updates I managed to get from them was because of my insistence. And to date, Andrew has still refused to contact me. So if you want a great end product, don't mind getting a run-around for four months, and enjoy the surprise of being charged substantially more than what you were quoted, Perfect Stitch Upholstery is the place for you ... but it's definitely not for me!

I asked for an estimates for the two chairs, and I was waiting and waiting, but they kept saying…read morethey will do it soon, but seemed forgotten several times. Finally, they gave us the estimated price, and it was quite high, so I asked nicely, can you make it a little discount, since it is for two. I texted it at 11 pm. Then there was a reply. "Don't text me at this late!!!!! This is a business number!! You can text me between 9-5 on Mon-Fri!!!! And the price is firm!!! It is a lot of work!!!! " Well, I TEXTED them, not called them. I cannot believe I was yelled like this. I will never use them again.

My husband and I had bought a couch hide-a-bed a few years ago which had the springs in the seat…read morecushions. After awhile, the springs broke in one of cushions and it was awkward to sit there. We were at out visiting with some friends and our couch came up in the conversation. Our friend told us that her sister works here, so we took them in to get the springs taken out and replaced with very dense foam. They did an excellent job and were reasonably priced. They were also very professional. We highly recommend them!

They have been excellent in helping me restore an antique bench for my museum. Communicative,…read moreflexible, and reasonably priced. Highly recommend this company.

I've called and emailed but no response. I'd love to know how to get a bid for some work.read more