Knowledgable staff that answered all our questions. Fair price on the boat we purchased…read more Excellent followup after the sale.

Probably the absolute WORST customer service, quality of work, and dishonesty from any business…read moreI've been to.

I bought a used 2013 F150 from Horn a few years ago. Recently I had it in for a leaky back window…read morethat I thought was because of some work they had done the year before. It turns out that it had been from a dent in the roof that I didn't even know was there. They were able to get me in for service quickly, got the work done quickly, and the best part is that I was not charged for the work! Mack and the rest of the service guys are great, down-to-earth people who I like to work with whenever I have brought my vehicle in. I will continue to bring my business to Horn due to this experience and all the others.

Poor experience. They can run their business how they want, but I can also leave an honest and…read morenegative review. Was told they were open to offers on a truck so I drove out. I made what I thought was the first offer of $43,500 on a $50k truck. They did not counter offer at all. They would not budge on price when I drove all the way out. Bob the salesman was kind, and he explained they had a charging cord for the F150 Lightening. Paul one of the owners then tried to make buying the cord part of the "deal" without changing price? As I drove away confused and with NO counter offer, I was told they were sorry and they were lead to believe that they would negotiate on price. But they did not and would not. Disreputable in my opinion and would not respond to my email after the visit asking questions, why not?!. Do NOT recommend.

Good people to work with. Only complaint I bought a used boat and the accessories (anchor life…read morejackets dock lines bumpers) were stripped off it. Make sure you include these things in the deal.

Storing your boat is easy. Text an hour before you want to leave and they have it in the water and…read morefueled up ready to go. Super friendly. Great Staff

purchased a gently used pre-owned tab320 last year from Bayside. salesman was easy to work with and…read moreshowed me everything I needed to know as a new owner. almost too much I formation, as he spent a couple hours going over the jobs and outs of my new-to-me camper. Had some trouble with the battery, which was eventually fixed (upgraded, but at a slight cost for service). Service has been helpful and knowledgeable over the phone, and has been able to advise me a couple times over the last year when I ran into questions and needed fast answers. Very happy with camper, and no regrets buying from Bayside.

Over and above the service, workmanship, consideration was first class. Service manager, Mark,…read moreMelissa in the office and Ted Wagner the gentleman who did the install were all amazing. This is our third time Bayside Outdoors has been there for us when we were in dire need of immediate service on our 38' motor home. Ted serviced our Aqua Hot in 2018 when it would not function, replaced our transfer switch/surge protector and yesterday replaced our Inverter that was fried due to bad electricity at a campground. Very special attitude to help the customer with everybody employed here and it is an employee owned company. Highly recommend for service and sales. They specialize in the sale of small travel trailers, truck campers, small outboards and pontoon boats. We travel 10-12,000 miles 6 months of the summer so having our motor home totally functional is top priority and Bayside Outdoors keeps us that way when we are in Door County. Linda and I thank all of Bayside Outdoor employees for all you do. Mike Lodge

Drove from Wausau to Ken's Sports last Friday fully intending to buy a Sea Doo Switch and bring it…read morehome. Got there and they told me they had cracked the hull and fumbled the entire sale. I still told them the next day I was interested and offered TWICE to put a deposit down. I was just waiting for them to explain how their own free winter storage offer works. (Heads up, you still have to pay for shrink wrapping). Product knowledge is terrible. They argued with me that some models don't come with the padded floor tiles until I pulled up their own sales brochure and showed them that they do. Then they magically found them. After days of waiting for a simple answer on winter storage, they never responded and instead took a deposit from someone else yesterday and sold it out from under me. Wasted a trip from Wausau, wasted my time, and terrible communication throughout. There are too many good powersports dealers in Wisconsin to deal with this place. Sounds like others are having similar experiences based on the reviews.

In April 2022.... We were looking to purchase a boat. Upon entering their showroom... was meet…read morewith a very nice salesman named Matt. We ended up finding my husband's boat that he has always wanted which was more than we wanted to spend. While there I found a used SXS that caught my eye. So i called my local credit union and they worked some magic and we walked out proud owners of two toys. Well after the sale.... BUYER BEWARE!!! We contacted them for an owners manual for our boat which we were the second owners as previous owners didn't leave it on boat. It took about six months to receive the manual after truly like six phone calls following up on it and we ended up buying the engine manual as they would not provide on. Upon first voyage with the boat we realized something wasn't working with the Garmin fish finding that they installed for the original owner. We actually talked to the person who guaranteed it was working when they took it in before resale. They had actually installed the wrong transducer and installed it wrong for that fish finder which made it not work properly... so there is no way it ever worked right so they never actually tested it. However we contacted Garmin it was under warranty and they explained why it wasn't working and that they lied to us. The stern light was broken when we got it home and they wouldn't make good on that either. We dropped a lot of money there and truly asked for what was promised in the sale and nothing more. They truly fought us every step of the way. I will never do business with them again and warn anyone... just go somewhere else. Look at their reviews.

They went through my John Deere rider and got it fixed and didn't cost that much. Not like other JD…read moredealer I will continue to do business there

Awesome experience everytime, I bought many items from them many times and over the years I have…read moreGREAT TOP QUALITY service

We worked with Ron for the sale of our boat. He was very knowledgeable and friendly.. did a great…read morejob. We were given a delivery date and when that date came it turned out they were missing a part to install the engine. took 2 weeks to get. We were told it gets water tested before delivery... you would think they would check everything. we were excited to get it in the water and found the depth finder didnt work.. went in and they said they would schedule someine to look at it.. waited another 2 weeks because the one guy had deliveries to make and he wouldnt be in my area.. when he finally came to look, he was friendly but low and behold we have to order another part. currently waiting on a transducer and if that isnt the problem they will have to order another depth finder. who knows how long that will take! I would think when you are spending 70 grand on a new boat it ahould be usable. Verry irritating process and the lady at the counter could be a little nicer/ understanding. we all know wisconsin boating season is short. id like to use my boat this season and i only have weekends to do so. oh.. and who closes on a monday?? super irritating.

i was generous and gave them 1 star, ,I bought a brand new Lund Preditor boat'' special order' ,…read moreeveryone was very nice and friendly through the process of buy the boat , no updates as to weather the boat was on delivery schedule unless i called and once the boat came in and i picked it up , it was like a 180 degree turn , no returned calls when i had trouble , no follow up calls on how it ran , this place is a joke as far as post follow up . I would not go there again. Wausaukee wi 54177

This review is for the service dept., mainly the manager, Mike. He goes out of his way to satisfy…read morehis customers. I've never had a bad experience with service dept., it's all been good. I look at the reviews from 2011 and 2012, and those may have been true at that time for the sales dept. The service dept. led by Mike, is the best I've ever encountered!

If you can go anywhere else, go there. Staff at main store was rude and dismissive, staff at parts…read morestore was worse. We had money to spend and it won't be spent there. ​​