I love the sandwich wraps that they have! Fresh, delicious, I also say they were fast, right?

Jimmy John's is what it is. Delicious, reliable sandwiches--now available as wraps and putas in addition to their traditional French bread, honey wheat bread, and lettuce "unwiches"--which are great, but don't rip the paper holding them together. Fun wisdom on the walls. The facts of founder Jimmy John Liautaud's big game hunting and poor employment practices under his management are behind them, as it was sold in 2019 and he is no longer affiliated. I missed the place when I was boycotting it and am so glad that it changed hands. read more

You can smell the fresh baked bread as soon as you walk in. The service is friendly and sandwiches made to order. I love this Jimmy John"s! read more

Good Morning I came into the store and I ordered a number 7 and as I was waiting for my order a familiar smell hit my nose, the lady taking my order smelled like Marijuana. Very unprofessional I will not be coming back to this location. read more

Food was decent but they are sadly lacking in their 'freaky fast' delivery. 40 minutes to deliver a pair of sandwiches a 5 minute ride away? I do not think so. Sandweiches were decent except one was too moist. Their Little John sandwiches are next to nothing, mostly bread. Would not order a Little John again read more

Good food and nice place it was clean people where nice but they forgot one of are drinks but then I want in and told them and I got the other drink so read more

Just got off the phone with a manager named "Caroline" who hung up on me because I said my sandwich was made incorrectly and she responds "I'm pretty sure they made it correctly " but I can drive back to their location with my sandwich to have it fixed. At this point I'm already at home 15 min away this location is near my job, but there is nothing else they can do for me Once again can't make an order right and are not even apologetic, blaming their customers. Too busy making the sandwiches so freaking fast that they can't get it freaking right! I will never patronize a Jimmy Johns again, I will take my hard earned money to Panera bread or Pot Belly . Fyi, I called corporate and this is a Franchise store .....so go figure read more

Jimmy John remove customers from the delivery list if you give the a poor scorewho does that? Do you want the truth to do better or you want to continue providing poor customer service ? Take a page out Chick filet book on customer service . SMH you refuse to deliver to my son who is fighting Stage 3 Cancer !! This is not good ! My son is fighting for his life https://www.facebook.com/1001094945/posts/10211574987782556/ read more

I ordered a last minute catering delivery for 15 people and had it here in 30 minutes. Thank you Mindy for the freaky fast service!!!

Not sure if this place is still in business or not. Called at 6pm on a friday. No answer. ‍‍‍

Since new ownership the pricing has gone up by almost $2. Now as expensive as western burbs locations. Staff seems unmotivated with new MGMT. Previous had traffic and delivery. Do not see that on the occasions I was there for lunch. I hope the new owner did not pay too much as their return must be negative. read more

I am surprised as to how long it took me to try out Jimmy John's on Lincoln Hwy. Perhaps it is because Jimmy John's in Matteson is tucked away in a plaza strip alongside Harold's chicken and America's Best Eyeglasses. Easily passable if you aren't careful to be on the lookout for it. I had the #1: Pepe sub, as well as their Jimmy Jalepeno Kettle chips in a bag. Literally as soon as the man gave me my change, the sub was wrapped and ready for the countdown from my hands to my mouth. This place isn't like Subway, where you are left with a salad on bread. Jimmy John's is very straightforward and simple; a sub is what you'll get, and chips if you'd like, on the side. Bread was amazing, the filling could have been a bit more (hence the 4 stars) but taste-wise it's spot on. One day my plans for this place is trying out the Gargantuan. And maybe a cookie too. read more

wow, if your someone who has not tried jimmy johns yet...WHERE HAVE YOU BEEN?. I dont know what it is about them that makes them so damn good but damn they are good...and freaky fast. Just a good old fashioned sub sandwich....no big production, just walk in tell them your order and (no joke) by the time your done paying your food is ready. Personal favorite is the #9 Itailian Night Club no tomatoes no onions extra juice. Thanks alot Yelp now i have to go and get me some jimmy johns...jerk read more

This is literally the slowest Jimmy John's I have ever been too. Customer service is horrible and for how much time was taken on one sandwich it could have been better. They didn't even have a single bag of chips . 10/10 do not recommend coming here. read more

Not a freaky fast service if you order for delivery. I ordered before beginning a 30 minute lunch. My food came with 2 minutes to spare. I was disappointed because i expected to have my order having at least 10-15 minutes left. My order was correct tho. I just think they need more delivery drivers. They only have 1 at the moment. Still a great location, just need more help or dont provide the service. read more

This place has the worst service. My sandwich was horrible and when I asked for mayo and mustard they said I couldn't have but one packet of each. The cashier rolled his eyes and was super rude. I'm never going to any establishment in this neighborhood again read more

I tried Jimmy John's for the first time two days ago. We ordered from the location in Bourbonnais, IL. IT WAS GREAT! Tried the location in Matteson and found myself sorely disappointed. The bread was soft on the inside but hard on the outside and on the ends. I asked for extra mayo on one of the sandwiches and extra mayo packages. The sandwich came with very little mayo on the sandwich, barely any lettuce, and one mayo packet. I called and spoke with the Manager. That seemed to be a complete waste of time. That was $36 I could have used somewhere else! read more

Every time I've gone to this location they've been soooo slow. Any other jimmy johns I go to my sandwich is done before I could even pay!!

I will never go back to this location. The staff are very rude. I asked for extra tomatoes when I ordered and than asked if there would be extra tomatoes on there. She reasoned by rolling her eyes and saying of course there are. I have had my order prepared incorrectly numerous times. No thanks yous or welcome to jimmy johns. Just rude. read more

Who doesn't like Jimmy Johns? They are freaky fast, the foods always good, and the employees are always nice. PLUS, they always cater to my weird sandwich orders. I dig it. read more

I like this jimmy Johns. I work around that area and I eat very Often from here. Friendly staff and every time I order delivery they are pretty fast. Bread and ingredients always fresh and the place is very clean. Good stuff! read more

Good sandwiches, pleasant staff. I've never encountered a problem here. The bathrooms could be cleaner and maybe a better pop selection but other than that I like coming here and eat here often. read more

By far the cleanest restaurant in all of cook county.... Heading out to beach Sunday and walked in and wow what a fast friendly clean place.... The owner and manager were working together and you could tell the really care about their place.... Thanks your hard work doesn't go unnoticed. See you soon.....I will be back:) read more

Fast, tasty and delicious sandwiches served with a smile. What's there not to like ? My favorite sandwich place in Matteson.

I've been to several Jimmy Johns and have to admit-this one might be my favorite-the fastest and always nice polite people working there. The number 11 is what I usually get and the damn Jimmy chips are unbeatable! I'm glad something good moved into that plaza but it needs better signage-you'd miss the place if you weren't looking for it. Very good overall. read more

I ordered 1 sandwich at 8:30pm online. Got the confirmation email at 8:35pm. Called Jimmy Johns at 8:59pm and asked if my sandwich is still coming since I know they close at 9pm. The girl who answered the phone goes "oh its on its way" She didnt even ask my name or address. I said well I only ordered 1 sandwich and I only live a mile away its a 3 minute drive. The girl says "oh he had other orders". I said ok and she hung up. Now mind you I ordered my sandwich at 8:30pm and somebody is banging on my door at 9:33pm. Jimmy Johns closes at 9pm so 33 mins after you close you bring me a sandwich??? Over an hour for a Turkey tom??I dont know what they did to that sandwich!!! No thanks....F*** your freaky fast subs!!!!!! I'm done!!! read more

Customer service sucks. I went there to purchase 5 sandwiches Bt in two trips...the first 4 I ordered chips and never gave them to me...when I came back they said no then asked me for the receipt after seeing the disappointment on my face bt why ask for the receipt knowing damn well the only receipt they give u is the one with your card...& the fifth sandwich she just gave it to me as it was without a bag. Like really? On a snowy cold day? Yu walk in you don't feel welcomed at all. Came back the next day to order 5 more, I only went back becuz they are the only one close to me and took 20 minutes to make them and I was the only one in the store. read more

I went to the Jimmy Johns in Matteson today for Jimmy Johns Customer Appreciation Day! Sadly, they were not participating in Customer Appreciation Day. So dissappointing. Bottom line, Jimmy johns appreciates it's customers in "Select locations". Way to go Jimmy Johns!!! read more

Cat, the manager was EXTREMELY rude to both me and my husband. Ive never received service This bad anywhere! First, upon calling she placed me on hold three different times. She finally took the order. The driver arrived without our chips. Since we were rushing for a quick lunch, I called to let her know this was an inconvenience and we needed to be compensated. Two cookies would do when the driver returned! She says "Look honey, I'm only giving you one cookie. Which kind do you want?" I said you've inconvenienced two people! She repeated calling me honey and saying NO! Come here for a refund. read more

Thursday September 8th, 2016 No Star's for this one. I've gone to this Jimmy John's several times, each time I went the customer service was terrible, the vibe and atmosphere are unpleasant. If there was one closer to where I work, and live I would never go to this one. Not only are the sandwiches made sloppy, asking for extra tomato and lettuce will upset the sandwich maker. Also you can bet on them forgetting to cut your sandwiche in half, even though it was asked politely when placing the order. read more

JJ has great sandwiches dont eat in Matteson. Workers are awful. Act like the don't see you while sitting and eating in the front of the restaurant. Huffed when they got my order wrong. Tried to make me feel like they'd rather have me leave. Call corporate and try Subway on Cicero in the meantime. read more

I visited this location today and was basically accused of trying to steal. I paid my $11.47 order with a $20 and only received back $5.53 and no receipt was given to me. I asked the lady to check and she had an attitude. She gave me back $8.53 and said I gave you your money but take it. I told her no, you gave me $5. I don't need $8.53 back. I gave her the $5 and she had an attitude and smirked at me like I did something wrong. I told her I would not try to scam her for $3 and I didn't need her attitude because she messed up. She should have APOLOGIZED and agreed that I only needed $3 back, not treat me like I am trying to steal from them. I visit this location all of the time and was quite put off that she treated me like I did something wrong. Calling to speak to the manager didn't help. She had an attitude as well and didn't seem to care that it happened or to offer any real apology to me. Don't waste your time or money in here as they will mess up and then try to blame you!! I am deeply offended and will probably not go there again. I'll stick to Culver's where I have had nothing but excellent treatment. read more

My colleagues and I have ordered from this location countless times and have given this Jimmy Johns a lot of our money. Today we were told that our food was going to be delivered by our lunch time. After 20 minutes into our lunch I decided to call and make sure our order didn't get lost. When I called the manager told me they were going to send our order with another person's order in another 20 minutes because she wasn't sending out two delivery drivers for the same location. So our order was going to arrive 40 minutes late after our lunch break was completely over. (We are teachers and would not be able to eat once lunch was over). I tried explaining this to the manager who proceeded to start screaming at me on the phone. I then asked for our order to be canceled and she started screaming at me some more. I realized that she was clearly not going to listen to me so I hung up the phone because she was screaming so loud that parents in the office could hear her through the phone. She then called me back a few minutes later and started screaming at me all over again for hanging up with her and at that time I once again for our order to please be canceled. She said she would cancel it but then called me back AGAIN and left a voicemail saying that she refused to refund me for my order. I have never experienced such poor customer service and definitely have not experienced a manager searching out a customer and speaking to them in such an unprofessional way. I will not be ordering from Jimmy Johns again, especially after calling cooperate office and no refund or discounts were offered to rectify the situation. read more