I want to support this location because the ONE person who was working there (Amanda) was working her a$$ off and she deserves some positive recognition! We received our food as ordered. And, for as busy as they were, and as short of help as they were, the restaurant was really clean! Back to Amanda....i don't know how, but she managed to keep a positive attitude, work efficiently, and just kept chugging along. Four stars if ot weren't for the wait. read more

Not freaky fast... at all. While I love Jimmy John's, this location is just plain slow. Jersey Mike's whips a better sandwich out in 1-2 minutes, this Jimmy John's location is consistently a 5-10 minute wait. It also seems like the in-person orders are deprioritized in favor on online orders. Worst of all, it seems like half the staff is standing around aimlessly while I'm waiting 10 minutes for a cold cut sandwich, something is wrong, read more

I used to go into the Jimmy John's as they are close to work. Recently placed a delivery order cause I couldn't get away from the desk. It took over an hour to get my food due to employee issues but still not an excuse. When I called I got the rudest most disrespectful employee who basically told me I was shit out of luck and then hung up on me. When the food finally arrived it was the absolute worst sandwich ever. Hardly any meat , no flavor, just the worst experience. Avoid Jimmy John's at all cost this place sucks ass. And the employee answering the phone he sucks and is a complete waste of a breath. No skills whatsoever. Avoid avoid avoid! I'll never eat here again. read more

Very slow staff. It is not freaky fast. Staff doesn't seem to know how to use the cash register. Gave me the wrong sandwich.

I gave them a third try and yet again horrible sandwich. This was their version of veggie sandwich with extra everything. read more

Jimmy John's - Veggie sandwich with xtra veggies - Sandwiches Near Me - Cincinnati, Ohio

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The manager at this location decided to close the store at 3pm after I placed my order online. When I arrived at the location and asked for a refund he began to use profanity at me saying "I'm not going to make my cash drawer short by giving you a f**** refund". His tone was extremely harsh and he continued to use profanity as he walked away, I asked was there another manager and the employee stated "we're all managers". I asked for corporate number and my request was disregarded. I've never had this type of treatment before and I won't ever go back. read more

I placed an order through the Jimmy Johns mobile app for delivery one Saturday afternoon. The food is for my children who customize their sandwiches picked everything that they wanted and we were charged the $28 dollars for the order, delivery fee and tax. After over an hour I decided to call the store. There is no answer. Multiple attempts were made and no answer. I got in the car and drove up to the store at 4:45pm. The doors are locked all the lights were off and there is no sign on the front door stating that they're shut. I came back the next day. We understand that stores can shut due to staffing issues. I simply wanted the sandwiches we ordered and that we paid for along with the delivery fee. When I came through the door on Sunday around 4:30 there were three people making sandwiches. The woman at the front desk asked if I had an online order. I said no. She said OK then we're closed. I let her know About the online order that I had made the day before. That it charged my card and I received nothing. She asked for my name and said sorry we didn't get any orders like that you'll have to take it up with your bank. She made no offer to rectify the situation or offer any service whatsoever. I asked to speak with a manager. She said she was the manager. More service was expected from a place like this. read more

Amazingly fresh and delicious sandwiches at a crazy reasonable price. The bread is baked daily on site and you can get in and out quickly. You can choose from a number of sandwiches on the board of make it "slim" which means no sauces and no veggies. I am a big fan of the Slim 5, Big John & Beach Club--YUM! read more

Jimmy John's - Fast & fresh! Try a Big John or a Slim5 - Sandwiches Near Me - Cincinnati, Ohio

Took 1.5 hour for delivery. I called in after 50 min, and the guy said he was making my order now, without even asking my name or order number. I receive the delivery, and part of my order is missing. I call in and they just don't answer, obviously seeing my number pop up. I open the sandwich I ordered and the bread was hard as a rock and tomatoes looked rotten. I didn't even attempt to eat it. Looked disgusting. I call in to ask for a refund and the guy hung up on me. I doubt there is management of any kind at this store. It should just close. read more

Would never order from this place again. Called at 4:22pm for delivery. Food never came. Called them at 5pm and was told driver is walking out the door. At 5:32pm there is still no delivery so I called again and was told it would take another 30 minutes for delivery. No one apologized for the delay. We ended up cancelling the order. read more

So I place an order and I did not get all of my order and I call and I told the manager she was rude and she was like what do you went to do and I told her for a refund and before that she hung up on me this was one mouth ago read more

My favorite Jimmy Johns in Cincinnati. Fast friendly service and everything is always made perfectly. Great sandwiches. Great bread. Great meat. Great ingredients. Cheap and quick! read more

Bread was over-baked and very hard today. Please consider focusing on quality control at this location.

Well...I gave this location one more try and boy was that a bad move. Took 43min for 1 sandwich and drink. Sandwich was very sloppy and the drink was wrong size and wrong drink. Really? Can't even get that right? So I will NEVER order from here again and the franchisee should be embarrassed. read more

Worst service ever, Called and ordered sandwiches for our office, which never arrived. Called back after 45 minutes and was told they were short on drivers and food would be here in a few minutes. By the time the food came, 1hr& 15minutes after ordering, I was in meeting and my partner had left to go on appointment, so 2 people didn't get lunch. Called store and home office and no apologies or credits. Don't waste your time with this location. read more

They messed up my order and when I brought this to the manager's attention, they insinuated that I was trying to be dishonest to get a free sandwich. Because Of this, I chose to cancel my order and did not want the remade sandwich. They brought me the new sandwich anyway and I reiterated that I had canceled the order and requested my money back. The delivery person took the new sandwich they made for me and the mistake sandwich that they delivered previously, which had not been eaten, but I have yet to get my money back. I am highly disappointed because of the lack of professionalism and integrity from this location and will not order from them again. The whole situation is discouraging, especially since I order delivery multiple times a week. read more

For the second time now from this store, I have ordered food through the mobile app for delivery. Over an hour passed and nothing had been delivered. I called the store the first time and never got an answer and never received food. Decided to try it again a month later hoping for better results. Nope. Ordered again through the app and got notification it was out for delivery. 30 minutes later from that notification and no food. I called the store, woman answered and said it was delivered to the front window sill (which I don't have one). Called back and spoke to the driver who then stated he delivered it and that he couldn't remake it bc they were closed for the day... at 330pm. Oh! And he already cashed out and they closed so I wouldn't get the tip back. But I could have a "free sandwich" next time to which he had no idea how I would be able to redeem the free sandwich. I understand hiring is tough, but you didn't even ring the doorbell or anything to try and deliver. read more

Conveniently placed my order online and it was delivered promptly and correct. Tasted delicious (Roast Beef) definitely will order from them again in the future. read more

Bad customer service. jimmy Johns delivers across the street but not to my house? I called corporate as well as the local store and was met with hostility and disrespect. It just doesn't make sense that the store would deliver across the street but not be wiling to extend their route to the homes on the other side of the street. When I told corporate they were unapologetic and rude. So I placed the order and walked across the street. It has been 45 minutes and still no delivery. Companies like this need to think outside the box if they are going to compete in the business world. read more

As my office is very nearby, I frequently (~ once a week) stop in here and grab lunch to take back to work with me. Last week, I came in and got my usual (the #14 Bootlegger). However, when I got back to my office, I unwrapped the most ridiculous food item that's ever been served to me. The young African-American woman who prepared the sandwich for me had doused the sandwich so heavily in oil, I couldn't believe my eyes. I don't just mean the inside of the sandwich--I'm talking about the outside as well. The inside of the wrapper was full of oil puddles which leaked out all over my desk immediately. After the first bite, I was so sickened by it that I had to throw it away, and immediately filed a complaint online through the Jimmy John's website, which always get funneled to the proper store. When I was able to reach the store manager, John, several days later, I explained the incident and assumed it wouldn't be a problem to get a refund or replacement, as is standard with any other food establishment. However, John refused not only to refund my money for the sandwich, but also refused to even replace the sandwich for me. I explained to him that I was giving him an opportunity to retain me as the very regular customer that I am, and he sternly refused to make the incident right in any way, and essentially told me "sorry about your luck". Because of this giant middle finger I received from this establishment, I will certainly never be back to this Jimmy John's or any other, for that matter. Unless you're into gambling on the quality of your lunch, I would advise all to go to Jersey Mike's instead, where the ingredients are, frankly, better, and they care far more about their customers' satisfaction. Kenwood Jimmy John's, the middle finger is all yours. read more

Jimmy Johns: you know the food. And I get that it's not five-star fare. But the people who work at this particular one are so nice. They're NOT standing around trying to get away with something, they're working hard. They even opened ten minutes early for us when we were starving. It's clean, quick, not loaded with fat. read more

Like Subway except with actual food that tastes good. Seriously, they have excellent variety, ease of ordering, top-quality ingredients and reasonable prices. I especially enjoy the tuna salad and medium-rare roast beef. Well, not on the same sandwich. But you get my drift. Service at the Kenwood location is quick and courteous. The parking lot can get a little crazy at lunchtime. read more

The order is simply never right. Yet I walk into the buzz saw time and time again. My desperation ordering ends today. I will no longer be held hostage by food that can be delivered. I'm done with you and your terribly managed employees. read more

I have always liked Jimmy John. However today I witnessed the most amazing customer service. Granted, there were a few mistakes here and there. However, the driver was so patience. He was so dedicated to fix the mistakes. He drove back and forth not once but three times. He didn't look annoyed or had an attitude. He was very genuine about the whole situation. In a fast food industry, people like him is rare. I never got his name but thanks so much. On a side note- Jimmy John please start adding napkins in the to-go bag. read more

Oh Jimmy Johns. You are fast. You are cheap. You are delicious. I was heartbroken to lose the one downtown, so we try to make a stop here whenever we are in the kenwood area and in need of a quick lunch. I don't know what makes their sandwiches SO MUCH more delicious but it just is. EVerything is just so fresh. And gotta love those crunchy salt and vinegar chips! read more

It's Jimmy Johns. They give you exactly what you expect every time.

Sandwiches are great. Delivery is lightning fast. The only problem is they never include napkins. I'm in an office so I don't really have access to them. I've called them and there also is a standing request in caps on my email orders. They just never include them. Baffling. The only time I ever got one is when the driver noticed the note on the receipt as he pulled up to my office. He found one in the backseat. Great... read more

Love this place and the folks who work there. Everyone is very upbeat and friendly every time. I'm in this location almost daily and would highly recommend it for great service and great food! read more

Very fast delivery! One time I ordered a delivery and it came in less than 5 minutes!!! read more

Jimmy John's - Turkey Tom with a chocolate chunk cookie and lemonade - Sandwiches Near Me - Cincinnati, Ohio

What a poorly managed location. I was threatened by an employee when confronting a delivery driver . I was almost killed in a car accident with the delivery driver. When I went to the location to report him to management , another employee threatened me. When I called the corporate office they seemed concerned but after I followed their procedures for filing a complaint, I never heard anything from the franchise owner. These drivers are dangerous and causing accidents! Look out for this delivery car ! read more

doesn't appreciate their customers not participating in customer appreciation day. Asked why and instead of being nice about it which I wouldn't have even reviewed if that were the case, she said "umm yeah we aren't doing that..." read more

I don't really know how someone can have a concious DISLIKE for Jimmy John's. Come on-even if they don't get everything exactly right every time, your food is being handed to you probably no more than two seconds after you finish your order. To be honest, I think they've only ever gotten my order exactly correct twice out of the several times I've been there, but I really don't mind, because the employees are nice and so darn FAST that it's hard not to go in there and smile. As for the food itself-it's pretty darn good. The bread is strangely delicious, and the Turkey Tom is always a winner for me. Overall, Jimmy John's just can't let me down, even if they aren't perfect. The place at least cheers me up a little bit. read more

Love their unwhiches!!! I'm on a low carb diet so I've been having their turkey unwhiches with added bacon/cheese/peppers. So delicious and relatively healthy. It's a bit pricey though (~$7). Conveniently located. There's never anyone eating in there, probably because they deliver and it's great for take out. read more

Lighting fast... 4/5 subs are 4 star... 1/5 have brown, rotten lettuce (based on the 20 or so times I have been there). Great service. Parking around lunch is a mess. read more

Yes Jimmy John's can be lightning fast but this particular location can also be incompetent, inept and abysmally slow. Why do sandwiches get delivered in 12 minutes one day and the next day they take 4 phone calls and an hour and 35 minutes? Jimmy John's food is great but I like my lunch predictable and ON TIME. I'm also not partial to being yelled at when THEY screw up, though the screwing up and the yelling they were indeed very good at. read more