Love JJ's. This location is clean, the staff run a tight ship. I've been ordering via the app and they don't always get my customization correct. I won't know they missed something until I get home. So I may end up going old school and ordering at counter. I do love my in app awards though! That's what helps me come back! I absolutely love the sub bread. I think this is what stands out compared to Subway, Quiznos , Potbelly. read more

The young man who took my order granted at me. He mumbled some words that I didn't understand, and I tried to repeat to him what I thought I heard. He mumbled some more. I then repeated my entire order from beginning to end. He didn't seem to be able to process what I was saying. Then when I picked up my sandwiches, the other young man who made my sandwiches was putting three sandwiches in a bag and I asked if he had another bag or a larger bag and he said no, and walked away. The other bags, even the small ones, we're sitting right next to him. For being near The University of Chicago, these people are generally idiots. Our students here are smart? read more

These guys almost always mess up my order, and it's not like I can unravel and check to see that I've gotten everything on my sandwich because there's never parking when I come to this location. However, today the employee stopped working on my order to cater to the wants of a family who had only just walked in. This irritated me because I placed my order online and it took too long for them to complete my order. Then, you stop to kowtow to a family while I wait even longer. Finally, I get home and the sandwich was not prepared to my specifications. read more

I'm really disappointed in the customer service here. This location got an entirely new staff only for them to provide bad service. I picked up a sandwich today and when I got home I realized it was missing parts. The two Latin guys working have made my food before so I thought calling would be helpful before I went back. I called there, explained the situation and was put on hold then promptly hung up on. I tried calling a few times after that but they didn't answer. Doesn't matter the location, quality of food...if the service is bad and there's no accountability then it's a fail. I won't be returning!!! Shame. read more

Disappointed. Every time I order it is a problem. After every problem I say I will never order from again. THIS time I mean it. They needed a picture id. Didn't have it. They took sandwich back, upon my request. They delivered wrong sandwich. Management did not believe me and needed the sandwich back. So, I waited for sandwich, they delivered wrong sandwich. They came by to pick up sandwich to make sure it was wrong sandwich (it was the complete opposite of what I ordered if there could be a complete opposite). I had to wait for correct sandwich. What sounds wrong with this?? They cut bread out when specifically wanting bread in. Does not cut in half when ordered. Once the delivery guy never called. I was sitting by door waiting for him. Never came to the door. Not really sure where the delivery man was. Refund finally appeared on my debit card. I called the restaurant and the manager said the delivery man said I was not there. I was. Forget napkins. I never got those delivered, even when asked in order. Why do you ask us to customize if you do not read the order? Extra mayo requested. Very little on sandwich. Most delivery people are awesome. Friendly, courteous, nice. Thanks James. I will go to the Potbelly one block away. Potbelly is an awesome atmosphere, half of the price for a sandwich, best employees. They have faith in their customers. They never got an order wrong for me, but if they did I am sure they would try to keep me happy. Jimmy John's never tried to keep me or my place of business a customer, even when I asked for the inconveniences. SAD. read more

Service is bad ,manager Jennifer and her worker name Juan laughed and ridiculed customers when orders were placed. Jennifer boldly yelled im the manager trying to create confrontation in the store and she was the manager on duty that's what she said. Jennifer and Juan laughed and had inside jokes. The front cashier laid his armpits and upper body over the cookies The restaurant was not clean . The toppings for the sandwiches wasn't replenished everything like the lettuce , tomatoes was very little in the buckets. All they did was laugh at customers when they should have been servings the customers. The store outside windows were dirty . The inside prep counters where food is prepared was dirty . See for yourself. But what I know and see it gotten bad at that location poor customer service unclean environment ,also watch your prices. Very nasty bad customers service along with a dirty unclean location. read more

Very friendly worker! I don't usually review fast food/quick service places but I had a great experience yesterday at this specific location. Unfortunately I don't remember the young woman's name and I can't find my receipt, but there was a younger girl working there yesterday afternoon who was very friendly and made me feel welcome. I was having a very long morning/day and she welcomed me in, asked how I was doing, complimented me and made me feel overall just much better for the rest of my day. There wasn't anything super special or crazy that happened but I feel like I don't always get a nice welcome and check in when I go to quick service places like Jimmy John's. I hope that employee knows she made my day a lot better just from a few words and a smile read more

Slow and behind they were in the weeds. Apparently if you don't order ahead of time be prepared to not receive fast service

Horrible service. I ordered on DoorDash at 11:10am. It is 12:30pm and I still haven't gotten my order despite living .5mi away.

No problems with my sandwich but for it to be 6:00 and had only 2 working in there was kinda concerning given its a busy area and most come to grab lunch for the next day or a late snack. I didn't feel welcome into that place as the guy at the register gave me the death stare; didn't say good afternoon or hello or ask how can I help you and then basically shamed me for having an issue with Samsung Pay on my phone. read more

Horrible fucking service,been quite a while because Serv was so bad I stopped...well gave another chance and still FUCKING HORRIBLE DELIVERY SERVICE...it doesn't show up !! read more

Register Austin stared in space, barely spoke to anyone except the young girls that worked there. Only the young lady was very nice and actually talked to us in a very pleasant manner. read more

The tuna sandwich is really good !! And the bread is so soft and doesn't get soggy with the tuna . The best is the lettuce , it's shredded ! It's light and tasty sandwich ! I ordered delivery because DoorDash had a deal with a free Turkey sandwich with a order and the delivery was fast and packaged nicely . read more

When crunched for a meal while at work Jimmy John's is my go to. It's never a long wait, my food tastes fresh. The delivery guy is so friendly and nice always has a smile on his face. read more

Pillowy soft bread, succulent ham, rich and creamy provolone cheese -- these are the elements of a great hoagie. I am compelled to say it, "Jimmy John's exceeds these expectations". Whether ordering in on a Thursday night or eating at one of the many franchised locations, I have never been disappointed with the consistent quality of sandwich that Jimmy John's provides. To all those on considering a Turkey Tom or Vito with hot peppers, let your doubts be quieted. Jimmy John's will fill your heart with joy. read more

When going here I was really thirsty and wanted some water, to my surprise unc gave me a free fountain drink,the sprite was good as hell, now Im 5 pounds closer to my xxl deathbed,thanks jimmy jazz! read more

Over an hour to tell ME they are TOO BUSY, call anywhere else,its a sandwich! Couldn't get the order right even with it all online, exceptionally rude and I mean every person including manager..jokes on u,university isnt that big and EVERYONE will know of ur service, I PROMISE YOU SMART MOUTH SANDWICH BOY! read more

I want to support local small businesses but I'm extremely unhappy with the disregard for PPE. The cashier had a mask. Young lady preparing food did not and when I asked her if she was supposed to be wearing a mask she said she didn't have one. Do better JJ. Additionally the guy who delivers on his bike was back behind the counter with no mask or gloves and he was preparing drinks for delivery by taping down the lids to keep it all nice a secure but again NO GLOVES NO MASK!!!! I don't think this location ever closed....when do you intend to get up to speed??? Doesnt matter I won't be back read more

Came here for the first time. I've been contemplating of coming here since the summer and I gave this place a chance and I definitely wasn't dissapointment. There were no customers, my food was made quickly, it tasted fresh, I was in and out and I was satisfied. Definitely a great place living up to it's reputation. Never been to a bad Jimmy John's. read more

Sandwiches are fine... but like few other businesses in Chicago, they empower their employees to rob you. Notice how they ask to see the front and back of your card, and then your I.D.? That's so that the employees can memorize your account number, your 3 digit security code, and your billing address....all well telling you that it's about YOUR safety. Listen up folks. The truth is that even when a business requires I.D. to use a credit card, you can still dispute the charges and win. So they aren't actually protecting anyone, not even themselves... Check your billing statements closely, only shady people would be asking you to show your I.D. to use a card. read more

Subway sucks, Jimmy Johns rocks! This location has definitely improved over the past few years, and when they "Freaky Fast, Freaky Good" they mean it! It was not even 10 minutes from placing my order online that this adorable helmet clad Asian dude rings the buzzer. I must say I was shocked! I am so used to this location taking forever, but change is good!!! When I am at my dad's I will definitely keep supporting Jimmy Johns...after all a Slim 6 is MUCH healthier than spending $30+ at other fooderies...and at the fee of the sandwich too! Jimmy Johns beats out everyone else in Hyde Park on delivery time, an oh so wonderful surprise after my 2 hour wait for the nearest Sarpino's (find my review for them it's ever so lovely). read more

Always empty or near-empty inside, which is nice but they obviously have customers because they are expeditiously making sandwiches almost constantly. Delivering I imagine, and with free delivery I can see why it's a popular option. The baked-fresh daily french bread really gives Jimmy John's an edge over other sandwich places, in my opinion anyway. read more

Every time a get a sub to go it's quick in and out. This location has provided the good service I'm accustomed to. The bread and veggies are always fresh and crisp. On an unrelated note, I never knew that a club sandwich does not come with cheese. I recently got the Club Lulu, and when asked if I wanted cheese I went with provolone (a solid, but consistent choice). And then I got surprised on the receipt when the cheese cost was extra. So for all those others that assume cheese is normal, it isn't. Club Tuna does come with cheese, so really it's my bad not reading the menu fully. read more

This has to be slowest Jimmy John's on the planet. Definitely far from freaky fast! Do yourself a favor and cross the street to Potbelly's or go home and make yourself a PBJ. It will be a lot faster. read more

The sandwiches are good, the service is terrible. We drove past and thought the place was closed because it was so dark inside. Once inside the music was blasting and we were ignored by 2 people. The one in the dirty t. shirt was on the cellphone walking in circles fussing about whatever, ignoring us as we stood at the cash register waiting for help. This went on for several minutes, the other was making a sandwich and never looked up. A third was exiting from the back saying she would be right with us. Cellphone got to us, but never made eye contact, we didnt get any kind of a greeting. Bad attitudes all around, if they didnt want our business or money the goal was accomplished, we wont be back. Headed back to Subway.... read more

Expensive and what should have been a quiet lunch was ultra noisy because the staff moved furniture around so loudly I couldn't wait to leave. BTW, the sandwich was great but twice the cost of POTBELLY, a few blocks away. Don't think I'll go back anytime soon or maybe never !!!! read more

I know, it's Jimmy John's, and I don't really need to review it because it's just awesome anyhow because the sandwiches are killer and the pickles make my heart pitter-pat. But my experience with JJ's today has led me here. Let's just say it's been nasty, slushy snowy outside today, and I don't have windows in my office so I had no idea how gross it *really* was. So I called up JJ's and ordered my sandwich, pickle, and drinks for a coworker and myself. About a half-hour later here walks in this poor guy, soaked and freezing with my goods. This guy? He'd BIKED to my office on the U of C campus ... in the crappy, cold, gross weather. I guess their car was out of commission and so he's been biking to deliver stuff. That, my friends, is dedication and amazing service. The cups were taped up and bagged tightly so they didn't even spill when they were placed in a backpack slung over his shoulder. This JJ's gets four stars, simply because of that faithful delivery driver. But it's missing a star because A) No napkins and B) No straws. Hat's off to you Hyde Park JJ's! read more

Epic fail - JJ's is one of my favorite weekend and work week lunch spots but the Hyde Park location is just not about customer service. When did it become "corporate" policy to not allow hot peppers on the side? Seems odd since on Monday downtown there was no issue with this or any "corporate" policy. When asked why the only response was policy. I asked what sense does that make if you'll put it ON my sandwich for free, why can't you put it beside it..."corporate" policy. I states they did it Monday downtown to which the response was, they shouldn't. Looks like I'll search for a new weekend lunch spot in Hyde Park. Too bad. I'm sure one person and one review means nothing to them but they've lost a loyal customer. read more

It's Jimmy John's; you know what to expect. Simple sandwiches that end up tastier than a glance at the ingredients would suggest, bizarrely wonderful bread, great kettle chips and pickles, and fast service. If you want some dolled-up toasted sub on herbed bread bullshit stick to Quizno's, but Jimmy understands that less is often more, and sticks to nailing down the basics. Protip: get the Bootlegger, Italian Night Club, or Gargantuan, skip the mayo, and instead ask for heavy Dijon and hot peppers. Their hot peppers are very unique and are superb. Only real problem with this location is that their onions can often be overly bitter and harsh, overpowering rather than complimenting. read more

Four Stars. Certainly. The staff here is very friendly. They offered samples of their tuna. It's much better than the Sub-chain tuna - It's packed full of celery and onions very flavorful. The bread was super fresh too and veggies hands down fresh. I'm a fan. And it is worth the extra buck or two... an eight in is easily two meals if you go with chips and a drink. PS... Day old bread is 45cents.... it's worth it. They say it's good for making French Toast. I'll follow up if I ever try it! read more

I cannot help but review this place. I am a big Jimmy Johns fan (yep and nerd) and I have consistently ordered from about 3 different ones. One at an old job and another at my last apt complex. I just moved here and already this one has stood out as the best. They are extremely nice. I swear the food is fresher. I think it's so funny when people complain about freaky fast delivery. It's a cheesy term the company uses and of course should follow but lets be realistic. These kids are on bikes in Chicago. So freaky fast is dialed down slightly to just super fast. Every delivery person has been so nice. So kudos to this store being the best I've experienced in Chicago. read more

Honestly, I don't see how this place can be anything other than WOOHOOOOOO! I would like to cater this review to probably the bestest deli sandwich at a chain. Ladies and Gentleman, I introduce you the AMAZING veggie sandwich on wheat! THIS SANDWICH is AMAZINGLIEVABLE! You have the seedy wheat bread, the awesome provolone, with advocado between each slice of cheese, lettuce, tomato, cucumber,mayo (light of course) and bliss! I think I could eat this sandwich everyday, not everyday. EVERY.SINGLE.DAY! It's amazing! That's all! *drops mic* read more

***Further revision*** I have been very impressed with the speed and accuracy of delivery orders recently. This franchise seems to have gotten their act together! My kids and I love the sandwiches, and we're becoming regulars. -------------------- read more

Terrible. Poor quality. Terrible taste. Poorly put together sandwiches. Crappy service. There is nothing good about this Jimmy John's. read more

Jimmy John's is like Subway, if Subway had less variety but higher quality and cost. Sometimes you just feel like treating yourself and spending that extra dollar on a better sandwich is worth it. Or maybe you just don't like the pressure of specifying every little thing on you sub and are willing to trust the people who designed the Jimmy John's menu to determine what vegetables in what proportions and with what sauces create the perfect combination; these people are professionals, and more often than not make a sandwich much better than the average sandwich dilettante (me included) would order if starting from scratch. Also, they deliver, which Subway does not. read more

No. no. no. I have given this particular Jimmy John's location one too many chances. You pay for bread and lettuce. They put so little meat on the sandwich that it's almost a joke. I wish I took a picture of the last sub I ordered from there. It was all lettuce. For the price, you should get a meal of substance. I will maybe stop in for a cookie because they can't f*$k that up. read more

The wheat bread is amazing. Here's a tip: order the #11 country club instead of the #16 club lulu--they will charge you $1 for provolone on the #16 when it already comes on the #11. read more

Always quick! Always great food. I love ordering from here. The service is usually always great and I never have to worry about ordering from here because they are on point. read more

Whomever the guy is who came up with the idea of making money by selling cold sub sandwiches with only one type of bread is a genius! You gotta hand it to the marketing gurus at Jimmy Johns, they can indeed advertise. Now to the good stuff... Jimmy John's has some nerve branding their product as "Gourmet Sandwiches", when they aren't even remotely close to that label. The stores are outfitted with black & red paraphanalia (gee, I've never used that word before) - and the staff at the 55th street store in Hyde Park are pretty cool. No real hard knocks against Jimmy John's other than the sandwiches are largely average and the lack of bread selection is unheard of in modern day sandwich shops. The fact that they don't heat sandwiches further plummets their stock value in my book. Verdict: 2 Stars. read more

The sandwiches themselves are nothing to get excited about but for three dollars and change for the slimmed-down varieties, they certainly get the job done. Get two and save one for that all-nighter. But the best part about JJs is its insanely dedicated delivery team. They work for a pittance but will deliver anywhere in Hyde Park, through rain or sleet. I paid 3.80 for a sandwich and the extra delivery charge was 20 cents. No joke. I had them deliver to the Reg. They came. I nearly stained my econ notes with tears of joy. God bless these brave men and their noble duty. read more