Went in because I had a rewards coupon first $4.99 sndwich. Employee informed me it didn't apply to sandwich I wanted so I decided not to order anything. General manager came out and harassed me and tried to intimidate me. Accused me of giving his employee attitude. Iwas afraid he would hit me. Employee assured me I did nothing wrong and apologized to me. I left the store without ordering anything. Twenty minutes later I am still shaking. read more

3:30pm on a Sunday. About 10 people waiting for sandwiches, and only 1 person is working here. Ordered ahead online and still waiting as I'm writing this. read more

this location is better than most I've been around the area, the guy with tattoos was really polite when he took my order and didn't rush me when I changed my mind twice, would recommend this Jimmy John's store :) read more

I put in an order 24 hours in advance for two 30 piece sandwiches. They were delivered on time but that's about all they got right. The sandwiches were supposed to be individually wrapped. I'd ordered three veggie subs as part of the boxes. Only one could be clearly identified. Even the driver did not know. I called the manager to have it resolved. She said she KNEW she put it in there. She offered to provide three more sandwiches at MY COST. I told her that was not acceptable. She then said she could do the entire order all over again. She sent the driver to pick them up. I called some time later to check on the status. She said they were on the way. I called back later and she said they were still at the shop because the driver hadn't returned. I finally sent my nephew to pick them up only to find they had not provided ANY CONDIMENTS or the toppings I'd requested on the side. Also, she lied about doing the entire order again. Only one box was individually wrapped. The second box was the same sandwiches, thrown carelessly in there. She packaged the three veggies sandwiches separately which she could've done in the first place! I called the manager Fredo to complain a few days later and her offered me a couple of sandwiches for my trouble. read more

Never delivered my food and didn't know how to give a refund. Said that the order wasn't there so he must have dropped it off. Didn't offer credit or new delivery until after an hour when I spoke to a second "manager". Made me call an area manager to fix the issue, but gave a me a number to a barber shop so I had to call the store AGAIN. After about 3-4 follow up calls between the store and the "manager". They said that I will see a refund in 3-5 business days. We'll see.... Horrible customer service. Never ordering from here again. read more

On Tuesday 1-4-2022 I had again an unsettling experience at this particular Jimmy John's in Broadview,the one in mention is located just next door to the cleaners so there's no mistake! To make a long story short customer service is pathetic from supervisors down to the craft employees,i ordered two different Lil John's and asked for them to be cut in half and labeled and on the one sandwich there was no meat, certainly not what should have been by portion,this was ridiculously short of what i paid for,so when i called to speak with the supervisor,her attitude was that she could careless and had no resolution to make it right or neither did she apologize for the poor customer service!! This is my second consecutive dissatisfied service with this establishment and with that I suggest and recommend that you patronize any other Jimmy John's location besides this one unless you're looking for horrible!!!!! I won't ever shop with this location ever.. Very grumpy service and a rip off as far as getting what you pay for. read more

Wow can you get any slower than today! We waited over 1 hour for 3 sandwiches. So disappointed especially when your working and have a set lunch time. Definitely will not order from this location again. They didn't call or give an explanation. read more

Excellent Jimmy Johns. Staff is always freaky fast but not in too much of a hurry to have a little conversation. Keep up the good work.

Customer service in store was terrible. Girl:"What do you want?".. me: "a turkey unwich. Do you have banana peppers?" .. girl: "nah, we have hot peppers. me: "ok". Girl: "so what do you want?" Me:(repeats order). Girl- walks away. Another girl hands me my order "here you go"... why is customer service slacking all around, everywhere. I won't be back unless they hire people with better attitudes. Perhaps I caught them on a bad night? All of them. Or the tail end of their shift. Who knows. read more

This is worst Jimmy Johns on the planet. Both sandwiches ordered for delivery were screwed up. Added onions and pickles to my sandwich which doesn't come with either and took 42 minutes to be delivered. Sandwich was soggy and I tipped ahead of time because of the app. Never again. They should be ashamed of themselves. read more

By far the worst Jimmy Johns I have ever ordered from it's been exactly 1 hour and 15 mins and I just received my order . So much for freaky fast delivery. The manage Christy was no help all she kept on repeating for 45mins that the driver was on her way. I will not be going back to this location and from the reviews many others have similar issues. read more

I've been to a lot of Jimmy John's. I just needed to run in really quick and get a sandwich. They were so happy and nice. Great to see all those smiling faces getting stuff done. Best Jimmy Johns I've ever gone to. read more

Not sure why it's so difficult to put peppers on an Italian Night Club sub. Every time I go through the drive through and ask for the sub with peppers, I get home and there are no peppers on my sub. I go here out of convenience, but I'm just going to have to skip from now on. read more

I had one of the worst customer experiences in a long time when I patronized this place the other day. I had never been here before; and was unsure of where the drive thru was since this is in a strip mall-like set up. I drove around to the back and realized that it was the drive thru but after having to make so many turns I drove past the ordering window...So rather than back up I went ahead to the next window where the male employee says "What! Is the drive thru not working?" Before I could answer he promptly slammed the window shut, forcing me to drive all the way back around and start over. I was so humiliated. I was kind of turned around...and he could have been nicer about it. When I came back around he had left the window and a lady took my order. Not everyone is trying to be rude or anything. I really had gotten turned around. read more

This is the worst Jimmy Johns I have ever been to. I've been to this location 4 times, 2 out of the 4 receiving a complete wrong order. Ordered 2 beach clubs, and got 2 hams instead. Tried ordering the beach clubs again, got lettuce wraps. The staff is very unfriendly all 4 times I've gone in, asking "what do you want" with little to no eye contact. Very rude. Won't come back and would rather go out of my way to go to a different location. Employees suck read more

This place is just great. Friendly employees, super fast delivery and good food. Keep up the good work!!!