Allstate saved me a lot of money from my previous insurance company, Statefarm. I've been a loyal…read morecustomer for years. I was looking into a new construction home and the lender preferred insurance is Allstate for home insurance. My realtor contacted Allstate and then Kim Chapman called me to discuss. I mean, it doesn't hurt, right? The auto insurance rates are so much cheaper at Allstate. They cover more too!! I was so ready to switch over. As we waited for our home to close, we switched over. During the wait, Kim Chapman's team was very helpful and responsive. I am so happy for the switch. Thank you! 25/2021

Very unprofessional. We're closing on a home in a few weeks and my realtor recommended this clown…read morefor some reason. The quote I was given for a homeowners policy was fine, but they also bundled it with an auto policy that was ~$300/6 mos higher than we pay for with Progressive now. Fine, no big deal, so I asked for a quote on homeowners only. They wouldn't do it. All three times I talked to Kim or his assistant, all they wanted to talk about was auto insurance. His assistant David even LIED to me by claiming Allstate policy requires them to give me a $5k deductible on homeowners unless it's bundled with an auto policy. Not only does this make zero sense, I've also had no problem getting standalone quotes from other Allstate agents! Finally, today Kim had the nerve to call me while I was at work, pulled the details of our Progressive policy without permission, and proceeded to try to lecture me on how $50k liability coverage was inadequate because I might rear end a Mercedes at some point. Yes, Kim, I understand the concept of insurance and risk, there are trade-offs. I would advise anyone seeking insurance to avoid these jerks.

I was searching for new home owners insurance after mine sky rocketed. Farmers came highly…read morerecommended by my neighbor. Corbin was so courteous and professional answering all my questions. Even when I told him I'm still comparing rates, he informed me on what to look for with other companies. Needless to say, I called back and started my policy with him. Although I found comparable rates with another company, it was his professionalism that brought me back. I didn't care for the tone of the other company. I felt welcomed and comfortable with Corbin. Good rates and GREAT customer service! Cordi

Just moved to the Atlanta metro area and I was looking for a rental insurance agent in the area and…read moreI searched yelp and found this allstate office. I spoke with Agent Brandon over the phone abt a policy. He was very professional and detailed about the policy. The next day Agent Brandon stopped by, met with my fiancee' and I, dropped off the policy and gave us a welcoming package. Good deal!

Shep Lawrence helped explain the various types of coverages and when they would come into play,…read morewhich allowed me to make the choices I felt were best for me with a custom insurance package. He was friendly and well informed, but never pushy. I would highly recommend Shep to my friends and family.

Best Insurance Agency around! They have my car and home insurance with the best rates in Atlanta!…read moreDoesn't matter how good or bad your driving record is. Mine to start was terrible. They still had the best rates. Now I have a perfect record and the rates are even better. They use only the best companies so you get insurance you don't have to worry about! Immediate customer service when I call or stop by. Aaron, Pat, or Sam are the best people to deal with. Great service! I give them an A+++++. Call them for all you insurance needs.

I was with APB for several years, Originally I liked it because it made me feel like I wasn't doing…read morebusiness with some faceless company; I could walk over to the office and get my questions answered by a real live person.... I could go into the office and make my payments in person, for several years I did this and didn't think about it much... One day they sent me a letter threatning to cancel my policy BECAUSE I OWED THEM A DOLLAR ($1.00)..... I couldn't get a straight answer from anyone about why they would threaten to cancel a long term customer WHO HAS NEVER MISSED A PAYMENT OR BEEN LATE...... After talking to one of the agents and telling him about it; I WAS JUST TOLD "DONT WORRY ABOUT IT"..... No apology, no explanation of how if I walk into the office to pay and you tell me what I owe and I pay it: HOW THE HELL COULD I STILL OWE YOU A DOLLAR???? I just assumed that it was racial (I'm african american and NOT from here) and shrugged it off and went about my life. However, lately they have hired a female (african american) who is either still in the process of being trained; or is just NOT very competent.... I once asked her about my renewal date and she in turn asked me for my social security number.... As I pointed to her that I had been coming there for years and they generally DONT ask for my social security number... They ask for my name and address and pull up my account based on that... None of the other agents said a word... Also, most of the times when I call she answers the phone, she generally ends up telling me that I need to speak to Aaron or the other guy; lately they are either very rarely in the office or they just tell her to say that... The other day I called about my current upcoming renewal (the new girl answered) and after waiting on hold for awhile she comes back and gives me a price which seemed kind of high... She had no information and it was clear that that she had to go ask someone and then come back and relay the information... The dollar amount she gave me turned out to be WRONG, I found this out after calling the insurance company directly... After doing a little research online I found out that the insurance companies here in Georgia have been granted another rate revision (a euphamism for a RATE INCREASE) and that Georgia was leading the nation in auto insurance rate increases at that point... NONE of the insurance agents at APB EVER mentioned or bothered to explain the whole "rate revision" SCHEME.... As this point I've switched and don't intend on renewing with THEM... After seeing how they treat a long term customer WHO HAS NEVER MISSED A PAYMENT OR EVEN BEEN LATE; along with the fact that they have apparently hired someone who is marginally (on a good day) competent its time to move on.... Based on what I have recounted here that one star rating is a well deserved assessment of APB insurance....

My family uses Townley Kenton, and after my parents pushed me out of the nest, I'm a customer too!…read moreI only use them for auto insurance, but it's great because my agent does all of the work for me, all I do is pay the insurance company! They will shop companies and provide you with several quotes based on your needs, you take the cheapest one and you're set! They are very attentive, and always willing to help. If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.

This agency is wonderful to work with. I was able to get my premiums down substantially from…read moreanother company recently. They are quick to respond after the fact as well if you have come up. You can't go wrong with these guys!

Everyone at this agency is always going above and beyond to help with my insurance needs. I have…read morebeen with them 10 and plan to continue.

carolina in the office helped me get my insurance policies updated and is a great asset to ryan…read morechao i am so thank full i asked so many questions about the policies i have yet all i got was perfection from carolina she should teach others the art of insurace and feeling positive thank you so very much sincerely richard chandler

Netta was great today. She went over my policy and explained all my coverages thoroughly and was…read morevery patient with me!

Great personal and friendly service from all the staff and people connected to this insurance…read moreagency. The agent listened to my concerns and addressed all of them in a very professional manner. I highly recommend this agency for insurance purposes for your home, auto and business.