Due to a lack of communication between the local agency and corporate office i experienced what I…read morefelt was not the attention to an insurance matter I rightfully deserve as being a longtime customer, however, the local agency did reach out to me and resolved the issue in a respectful manner. This is an update to previous review and response from local agency.

Nicholas made it a very smooth, quick and pleasant experience to start a new policy with State…read moreFarm! Explained everything I needed to know and gave a great rate that made the decision to leave my old provider a no brainer! Thank you!

Navigating the health insurance path has become immensely complicated especially in GA…read more Terri has been advising and helping my daughter for a few years already and this year was a big help to me too. She presented the alternatives and plus and minus of each, so we could make the informed decision. Daniel is also very knowledgeable and was a good resource too Highly recommended and trusted

They are great! Very informative, we moved recently from…read moreOut of state and she fully explain what the options are for us. She was clear and concise. Thank you very much for all your help.

A couple of weeks ago, I approached this agency to transfer my auto, h/o and umbrella coverages. I…read moremet with Alexandria (Alexa) Orozco who, I discovered immediately, is an extremely competent, organized and caring professional. Today (01/04/24) after working with me diligently, I purchased all three lines of insurance. It's been many years since I received such courteous and helpful service from ANY insurance agent. Moreover, the entire team has been well-informed, very helpful and always very courteous. My wife and I are grateful for Alexa's assistance and hope to work with her and this agency for many years. Lance J. Cunha Johns Creek, GA

This team has been wonderful and made getting home insurance easy. They even gave us a deal to…read morebundle our auto insurance as well and helped us navigate getting out of our old auto insurance making it all so easy. When buying a house, getting insurance set up was the last thing we really wanted to deal with, but they made it feel like we didnt have to do much at all and the rates were great and very competitive.

I can't recommend the team at Taryn Reiss SF enough. They are all professional, extremely…read moreknowledgeable, and the customer service couldn't be better. I used to work with Beth (who is awesome) and for the past couple of years I've been working with Jessica who has expertly navigated me through numerous policy needs for auto, home, and my business. I can honestly say that each interaction is enjoyable and effortless.

The agents in this office are extremely professional, helpful and oriented towards helping the…read morecustomer. I have been with them over 10 years and they have always been there when I needed them, proactively anticipating my needs and advising accordingly. When I listen to the stories from my friends of their experience with their insurance companies and agents, I am remind how good Taryn and her team really are consistently.

I don't even know where to begin. I called Trummie Patrick's office from the online number after my…read morefriend referred me. My friend has been a customer of Trummie Patrick II and now III for years. I was comparing rates after my Allstate policies had risen to ridiculous levels. I was an Allstate client for nine years. Courtney Simpson answered the phone. From the beginning, "Court" was *on it*. I was so impressed with her product knowledge, customer service and manner on the phone. I wound up with a policy being written that will wind up saving me almost *half* of what I was paying at Allstate this year, with more features and benefits. PLUS+++ you get a live person on the phone that *cares*. The roadside assistance program is so much better than Allstate's, "we will reimburse you afterwards up to $100.00". The development where I live now in Atlanta that experienced the "pipes bursting" after the record low temps. I had flooding in my apartment but no personal property loss. I sent an email to Court to discuss my renter's policy coverage. Court called me back, same day - with great advice, and I will be raising my renter's coverage after getting quotes from her. She answered my question, "why is this happening in the south" and made me feel "safe". Because isn't that why you buy insurance in the first place? At our development management office today I overheard a woman complaining about Assurant renter's insurance and that she still hadn't heard back from anyone. I wanted to refer Trummie Patrick's office! I am a new client for life now. Looking forward to watching Court rise in her career. PS: Did I mention that the staff came in on their day off to make sure they were available for client calls? Five Star Service to this team!

We have recently experienced some major losses in our family, so after seeing what our family went…read morethrough with all of the loose ends that are required when you loose some one we needed to do something to help our kids. We spoke with Jody and she was very informative and compassionate. We had lots of questions and she was able to answer all of them with a lot of knowledge. Jody made us feel very comfortable with the life policies we got and explained the process as well. Very grateful for her guidance and patience! Highly recommend Jody to help you with any policy you need. Thank you !!

I was referred to this office by a friend who has loved her service and rates, and I was not…read moredisappointed! I just received the FASTEST and CHEAPEST insurance quotes I've ever received. I had rates within a minute, and signed up within 5. They were HUNDREDS cheaper than my previous agency as well as a second I quoted with. That money saved means a lot to me right now. Add that on top of just having the quickest, most attentive customer service- you just don't experience that often anymore! I'm sending all my friends and family to this office for quotes ASAP! Highly recommend!!

I can't believe the utter lack of customer service at this location. I will 100% be taking my…read morebusiness elsewhere. Not only was I not greeted upon entering the door, I was utterly ignored. The receptionist appeared to be more concerned with blasting her music and looking at her phone as opposed to acknowledging my presence and offering her help. I felt utterly disrespected, and cannot believe this is who they have as the first person you encounter when entering the agency.

After contacting several independent agents to secure homeowners and auto for our upcoming…read morerelocation to Georgia, Scott was the first (and actually, ONLY) agent to respond to our inquiry. Within a matter of hours, we had multiple competitive quotes from several insurers. Once we selected the best option, Scott was prompt in providing us all the specifics we needed for the closing on our house - weeks in advance! It was very nice to have one less thing to coordinate during the move. Finding good service these days is rare, and apparently other agencies seemingly ignore potential new business. Thankfully, Scott is an exception and I'd recommend his agency based on service and responsiveness alone. Looking forward to a long relationship with Hansard.

Scott, Jamie and the team at Hansard Insurance are awesome, they are friendly, responsive and treat…read moreyou like family, they are a local family owned and operated business and it shows. I have no words to describe the level of customer service that I have thus far received from the team and hope to be a client for a very long time. Keep up the good work you all. Five stars are not enough you all deserve 10 :) :) :) .

I'm happy to see that people are getting good rates. The reason why is because Nationwide doesn't…read morepay out for claims - and are rude in the process. Don't be confused, these locals aren't who you work with when you need them most. The whole ordeal of processing a claim is more than a nightmare. I was hit in Atlanta by a Nationwide customer (I live in North Georgia). Their client was found liable, but the company's customer experience and the lengths they go to nickel and dime you is insane (and yes, I've worked with insurance before and understand that generally it isn't pleasant). We tried to get ahold of our adjuster after the wreck. We never heard back and left two messages on his voicemail. He eventually called back, after 8 pm, and yelled at us for at least 15 minutes (I started timing it) because we left a second message after never hearing from him. After taking our statements he told us we had to move our car from the tow lot within 24 hours because Nationwide will charge you holding fees after three days. He then yelled at us again when we tried to clarify where the car needed to be towed. With no ability to get ahold of our adjuster, I set up to have the car towed from the lot (it was totaled and couldn't be driven). Nationwide hadn't looked at the car yet because they assigned it to someone on vacation and after much pressing and being literally yelled at with a raised voice for over 20 minutes, I found someone at Nationwide who said he'd help get the car looked at and towed to the Nationwide site. Long story short, over a week after our accident, the tow yard let us know that the car was being considered abandoned because Nationwide never showed up despite their promises (we were also told we were being charged). We also had to send our adjusters the police report and other things to facilitate the process because they weren't working on our claim. Basically, the company did everything in its power to delay looking at our only car and told us they wouldn't pay for rental expenses. We still have not been reimbursed for travel expenses from the accident home even though the Nationwide wreck line told us we would be if their client was found at fault. As you can imagine, the Uber cost was high coming out of Atlanta to Northern Georgia. So here we are, no car, paying for a rental even though they accepted liability. They use CCC which undervalues your car. For example, the comps they used had over 50k more miles than our car and didn't include our Special Edition features. When you try to send comps, they ignore them. We have been without a car for over a month, have been given prices for cars that don't match ours, and have been yelled at multiple times. Also, I've spent at least three hours per day for a month dealing with Nationwide representatives, only to get my property and health valued at next to nothing. I am still struggling with health-related issues from the accident (which makes all the yelling even worse). Also, they don't accept Bluebook values. They don't accept similar cars unless they come from CCC, whose compatible vehicles aren't even on car lots - we called the lots to see if we could buy the cars. If you have special features, forget it. They are valued at nothing. We had less than 1k miles on brand new tires. We spent $700 and they offered us $25 because our tires were in exceptional condition. Good luck collecting fees for taxes or added value for things like AWD or special edition features because apparently it doesn't snow enough in Atlanta to make those valuable. Nationwide is not on your side. Use this insurance at your own risk. You won't be covered and they will undervalue your time, health and property.

Tara Thompson worked with me to find me the best rate on my auto and renters insuranceread more