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    Jillian's Pet Grooming

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Jillian's Pet Grooming

    Pet boarding

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    2 months ago

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    Canine Country Club and Feline Inn - 10,000 sq ft facility

    Canine Country Club and Feline Inn

    (5 reviews)

    Our dog Lucy has been coming to your business for 5-6 years, since we moved to Searsport and has…read moreseemed to weather the experience with a few behavioral issues after being left for several days. We would pick her up and she was a "hyper-fit" but soon settled back into our home routine after reassurance, a shower and much brushing. We picked her up yesterday and she was so glad. She was also shining clean and had been brushed out , toenails trimmed (really well). She was less stressed, even when coming home into the house. She was glad to be home as always but way more comfortable with being gone. We had a repair man stop by today, and for the first time ever, she didn't run out barking and trying to scare him off, she was watchfull, but not threatening . Not sure how you managed this, but whoever is working there now , THANK YOU, for taking such good care of her and helping with her training. Kerry Dougherty & Dick Dyer

    The business is under new management and the new staff is extremely rude. It took 3 phone calls…read moreover a few days to get a return phone call. I had several questions because the ownership is new and I am not familiar with their policies. The female was clearly irritated by my questions and she kept telling me to look at the website, which I had already done. My questions were specific to what I needed to provide for a dog that takes daily medication and if my dog could have 1-on-1 exercise/play time because she doesn't do well with other dogs. I also had a question regarding vaccinations; the prior owners would tell us when their records showed a vaccination was due. Also, we've boarded our dogs in kennels in other states that want kennel cough vaccination every 6 months (even though the vet states it's annual). When asking for clarification, she kept telling me to call my vet and would not answer any questions regarding 'their' requirements specific to kennel cough vaccination. When I finally told her that I didn't appreciate her attitude, she explained that I had an attitude and promptly cancelled my dog's reservation, telling me to find another kennel. We have been using Canine Country Club for years with nothing but GREAT experiences. I met the new owner a few days ago (she owns Paws and Claws in Belfast as well) and I thought she was nice, but apparently the owner told the staff person that I was rude when I stopped by. The only reason I stopped by was because we were driving past the kennel and I needed a reservation in just 2 days. I was hesitant to make my hotel reservations without knowing I had a reservation for my dog. The owner told me to go right ahead and make my travel reservations and assured me that she had a spot for my dog. I thanked her for her time and told her it was nice to meet her. Apparently the experience was not mutual since she told her staff I was rude. We already found another kennel to use and their staff was extremely helpful and professional. It's a shame that customer service is now nonexistent at Canine Country Club and the courtesy of returning phone calls and answering questions of customers is a huge inconvenience. I don't think they will do well with the current staff..... Apparently they don't recognize that customers have options too.

    Jillian's Pet Grooming - petboarding - Updated May 2026

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