Our current pup (and our prior pup) have boarded at Paw Print Pet Lodge many times over the past decade and I always assumed they would continue to do so -- until yesterday. We dropped off our pup a little after 4:00pm during Friday afternoon hours (3:00-6:00pm) and arranged to pick her up on Saturday's afternoon hours (4:00-6:00pm), arriving at 4:00pm to pick her up. I was shocked when we were told the bill was $68. "For one night?" I asked. I was told we were charged for 1-1/2 days: $40/night + $8/extra playtime + $20/half day. How could that be, I asked, when our dog was in their facility slightly less than 24 hours? Their price chart states "A 1/2 day charge will be applied to all pickups after 11am." Apparently the $40 per night charge does not cover 24 hours but only the 17 hours from 4:30pm when we dropped our dog off until 11:00am! Our dogs and we have been happy with the services provided by the staff at Paw Print Pet Lodge, but charging a 1-1/2 day price for 17 hours doesn't work for us. if we do not receive a $20 refund for the fraudulent overcharge, and an apology, we won't be going back. read more