I've visited this location on many occasions with my past few vehicles. I've always had a good experience and the customer service is typically on point. Tina was the first and last to assist me today and she was superb in handling my needs. Jerry was the technician who assisted and instructed me of my vehicle's needs in the garage. He was informative and polite, but I often find the approach utilized to up-sell grotesque. In all fairness, I'm sure my car can benefit from some maintenance. However, it has 60K miles not 120K and I routinely have the oil changed, tires rotated, etc. That being said, I find it hard to believe the two issues brought to my attention are so volatile that I'm going to be stranded on the side of the road or wrap myself around a pole in the next 48 hours as a result of not immediately repairing these things. I especially find this to be true being it was the first time these issues were brought to my attention. Again, I'm not stating the issues aren't relevant but really.... and if I say it's not in my budget, respect it. Please don't try and persuade me to apply for a credit card. A casual mention of a credit card offer and conveying a sense of urgency are acceptable, but I suggest choosing the verbiage carefully because everyone's financial situation is different. My overall experience was good. I'm pleased with the service as well as the cleanliness of the lobby and the time it took to get my oil change completed considering how busy they were. Finally, I applaud Tina for her attention to detail because she remembered my sticker placement preference. read more

I went there for an oil change and to change my windshield wipers. They did it pretty quick and well. They also give coupons off regular so I got to sav $15. read more

Quality Customer Service. Efficient, offered coupon discounts on their website. Thank you Jay and Staff for being so Professional, Knowledgeable, and providing Exceptional Customer Service read more

These guys were awesome. Carl, Roger and Dariel were extremely attentive and provided excellent service in record time. Highly recommend this Jiffy Lube location for any mechanical service. read more

Come here for oil change and recommend it to any in West Palm. The customer service is excellent and Jamie is always very polite and straightforward. I always go for best oil quality so synthetic is my choice but the prices are good and they are fast and efficient. Trust me they are good. read more

Jiffy Lube - JiffyLube - Auto Repair Near Me - West Palm Beach, Florida

I brought my car in for routine service.Pid extra for transmission flush and new air filter. Told them my brakes were sweeping so paid 500 for new rear brakes.Seamed high but whatever.After 3 1/2 hours they said I was good to go .After about a mile I could feel something's were not right.Road felt bumpy,steering pulling right and vibrating .Pulled over and saw 2 lugs missing on passenger rear tire. Scariest 10 minutes in my life driving back to Jiffy Lube,was sure the wheel was going to fall off from the very heavy vibrations. Managers comment after seeing all lug nuts on that wheel had not been torqued was that mistakes happen.His solution was 2 free oil changes and 1/2 off my next brake job.AS IF ME OR ANYONE ELSE I KNOW WILL EVER GO THERE AGAIN!!! If I had taken I-95 instead of Military Trail to go home that day I could have been killed . DO NOT GO TO THIS JIFFY LUBE. read more

Jiffy Lube - receipt - Auto Repair Near Me - West Palm Beach, Florida

Everyone here is super helpful and understanding they are always willing to fix the situation and give you the best suggestion really nice people I came once and this is my second time here they have treated me very well and taken care of me thank you all!!! read more

I called for a quote for the price for an oil change. The assistant manager was very helpful and gave me a #, no haggle shop. I came in & was treated with respect and professionally . Everybody was working no one was slacking off, this is by far one of my better experiences at an oil change place shout out to the guys at this location very hard working men that know how to do a good & efficient job all around. I will be coming back for my next oil change! read more

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As a woman going to a car service is usually unbearable. Alicia explained everything that was wrong in a way that made sense, and also gave me a great deal. I will definitely be coming here for service in the future from Alicia. read more

I would NOT recommend it to ladies at all! I came in with a Groupon for an oil change and was offered many other services I knew I did not need. I just recently got a new car from my father, who lives across the country and works with cars. I always run everything by him, and he told me they were completely scamming me as he just had my car taken into the Nissan Dealership and had everything fixed. I told the mechanic this and that I just needed to get my oil changed and leave and he continued to offer me other deals. He also told me that my breaks were extremely low and offered me 10% off. I saw this in another bad review so this may be how they get people. He quoted me over $2,000 for everything that needed to be done (that did NOT need to be done). At the end of the day they tried to take advantage of a young lady and I do not feel comfortable returning. read more

Not a great value, but it's service on request at the same time. The quality is OK, the guy that worked on my car did break a bolt but did happen to fix it. read more

Ron was amazing Technicians were phenomenal and prompt. Respectful and courteous staff. I was in and out within 30 mins Highly recommend this place read more

This Jiffy Lubes location is very convenient. Pro tip always check their website or Groupon for discounts. I've be going there for a while for my oil changed and I'm always in and out. I think the most time I've ever spent was an hour and that's because they were busy. All of the staff is very friendly while they do try to upsell it's never anything forced or pressured. read more

Made me wait an hour and 45 min for my oil change. Charged me and then told me they had no replacement filters, and had to go buy some from down the street. I continued to wait and had to go to work, so told them to put my old one on and refund me. then they suddenly had new filters. Scam, Inconvenient, terrible service. Made me pay 100 dollars for an oil change and tried to get me to do 5 other services while I was there. My car is fine, I hate this place and now i'm late for work. Oil light still on. read more

TERRIBLE TERRIBLE TERRIBLE. went there 1-16-2024 for synthetic oil and top off fluids. Oil change went good, but fluids? they totally forgot to check or top off. Right before I pay, i recieve a written quote for new front brakes and rotors for 691.13$. Vehicle is 2022 Kia, with 28,000 original miles. The service writer Ron, offers me a 10% off if I get work performed. The vehicle is driven by two senior citizens, and has never been driven faster then 65 mph. We go to Best Brakes, Okeechobee blvd, West Palm Beach (rated #1 by carfax) the very next morning. Mgr and serviceman inspect all brakes, front and rear. They ask who would ever give a written quote when NO WORK AT ALL IS NEEDED. We tell them Jiffy lube, the look at each other and shake their heads in disbelief. We feel the need to call the mgr of WPB jiffy lube, "Jorge" and explain story as well as written documentation from them. He says he will look into it. We spoke 2 times today, 1-20-2024. He did say sorry twice. We are calling WPB better business bureau as well as WPB chamber of commerce Monday, 1-22-2024 to inform them of this business. We gave this Jiffy lube 1 star, ONLY BECAUSE THERE WAS NOT A ZERO OR NEGATIVE 1. BEWARE ALL CUSTOMERS! Mrs & Mr Kaczmarek West Palm Beach Florida, 33409 read more

When they forget to secure your under skirt and blame you. They told me I hit something and that's how 9 bolts that were not put back in fell out. The manger and district manger are useless. The store manger totally disrespected me, he took a video on his personal phone after I requested him not to do that unless he was using a company device. They basically laughed in my face about the entire situation. The store manger looked at bumper and has no clue what he was looking at, these tech are not body shop mechanics or ASE certified they should not be degrading a customer. The body shop now informed me that the bumper cover will cost me 2,000.00. read more

Horrible customer service and communication,I came in for a oil change and tire rotation, they did the oil change then asked me to return the next day for the rotation because there my had two cars ahead of me ..reluctantly I agreed and came back the next day after paying the $200 dollars in full ,only to be greeted with an attitude and questioned about why they didn't do it the same day like I asked for it to be rescheduled smh , the worst never coming here again!!! read more

The entire staff is so accommodating very thorough, they come up to you and get your info and are very patient when asking questions. It's a very busy place but everyone keeps working to keep things moving. There are 2 really wonderful women that keep things running one comes up to your car for your info and the other takes payments checks up on everything going on. Very efficient and kind. I'm sorry I did t get their names but you will see then when you pull up. Xavier took care of my oil change , even though it was a little bit of a wait only because they are so busy he got me out of there quickly. I really recommend this location. A great staff read more

BEWARE BEWARE BEWARE rip off artist ... they take advantage of unknowing people so dishonest jorge and guy are pieces of garbage gf went in for a simple oil change and was handed a 200 plus bill for stuff she didnt need read more

Great service!!! I don't have to wait all day for an oil change. The customer service is wonderful. They definitely have my return business.

The worst experience ever! chaotic, horribly disorganized, incredibly long process in what is usually a 15 minute oil change. "steer" clear of this place read more

Jordan is a very professional, well-spoken young man who understands customer service. He greeted me, confirmed what service I needed, then proceeded to provide that service. He was fairly quick and, afterwards, he explained when he found, what he did and closed me out. This young man has a very bright future. read more

Worst Jiffy Lube experience of my life. They quoted me "in and out in 30 minutes tops". It has been two hours and they don't have the fuel filter for my car so I'm stuck here waiting until someone goes to fetch it and bring it back. And of course they made me pay before they gave me the bad news. Never coming back. Run away FAST this location. They suck! I would give zero stars if that wax an option. read more

I went there this morning to get an oil change because I was far overdue. I was pleasantly surprised with how quick the process was. The staff was kind, and unlike many reviews my car has been acting the same as it did prior to my service. I recommend coming to this location if you're in need of a quick oil change. I would say I was there 20 minutes maximum. You're able to sit in your car the entire time. Although, it was a little costly compared to what I was expecting, they typically have discounts or coupon codes which bring the price down significantly. read more

The service at this location was phenomenal. From when I drove up and i was greeted by Tina, to the exceptional service i received in the shop by Juan P. I recently bought a BMW 325xi l, i needed to get an oil change and i wanted to make sure everything everything was mechanically sound. The techs that worked on my car Emilio A Rabins M and Gregory H took great care of my new baby. (I know because i watched through the windows and walked outside by the bay when my car was being worked on. Juan P was my absolute favorite! He was very KNOWLEDGE and informed me of what i needed and showed me the things that were in good shape also. I will be returning and referring my friends and family to this location because of the level of courtesy i was shown and rhe attention to detail by all of the people i previously listed. Thank you JIFFY LUBE for the RED CARPET TREATMENT! P.S This is copied from my evaluation from my secret shopper evaluation. I wanted to post publicly and share with as many people as possible! read more

Jiffy Lube - My new baby getting Red Carpet Service - Auto Repair Near Me - West Palm Beach, Florida

I had a good experience here. The staff went through all of the services that they performed on my car. They didn't seem to overcharge me, and they honored coupons that I found online. Pro tip: always enter the ZIP Code on their website to get specific promos for that location. It saved me about $30. They told me that I needed to get my tires rotated, so I went ahead and took care of that. Altogether, with my synthetic blend oil change, tire rotation, and coupons, the total was just under $100. They seem to really care about customer service at this location. I appreciate that. read more

DO NOT GO TO JIFFY LUBE Jiffy Lube # 1254 2800 Okeechobee Blvd, people who work there are nothing but Thief! I went there to fix a problem with my car starter, it was 8:37 am when I got there , they gave me a quote of $529 with an estimated time between 2 to 4 hours wait which I went along with... by 1: 52 pm they came back with another charge of $1,404 for replacing other parts which I declined. When I left the store , it was 4:00 pm so I spent almost 7 hours there. By the next day I couldn't drive the car the problem has gotten worse . I called them, I even try calling their so called customer service lime ... I can't get in contact with any one who can take my concerns into consideration . Them people are scammers they will steal your money and not fixing any mechanical problem . What a shame ! I ended up giving them my money for a problem they didn't fix. read more

Brought my car in for what I thought would be a quick and routine oil change. A few (not major) issues were detected and resolved expeditiously. Big shout out to Tina and the rest of the team at Jiffy Lube. Great customer service. Thanks! You've earned a new and loyal customer. read more

Perkens Alabre helped me today and gave great customer service. On top Of that, he's vey funny! I've always had good service at this location. I think it helps knowing your own car and knowing what services you need. They have a nice within room, with a tv and coffee if you need a pep of energy. Also the bathroom is generally clean which can be rare at any kind of an automotive business. I'd recommend coming to get your car service in the morning time, as you're less likely to wait. read more

Jiffy Lube - Auto Repair Near Me - West Palm Beach, Florida

I cannot understand how a simple ASE vehicle inspection went from normal to bad to worse! I was informed that there was a charge for an inspection I had done before at an automotive place for free during last year when I switched Insurance companies. Fifteen minutes after arrival I was told I needed to replace two filters. I declined impulsively, after talking to my spouse I accepted the service. Then another twenty minutes pass by, the hood of my truck remains open. I ask one of the auto techs what is the "hold up" he returns a minute later to inform me they are waiting on my car part to arrive. Five to ten minutes later I was directed to go inside to cash out only to be told I cannot cash out before the arrival of the car part. After another ten minutes I inform another tech I can no longer wait. I am cashed out; charged for the cabin filter and inspection total $88.26. I decided to look under the hood of my truck once I was at my next destination only to learn they did not put the air filter on properly and broke one of the brackets during removal. That's just ridiculous!!!!! I was up charged and my filter casing was damaged. I will be informing the Lyft corporation who directed me to your shop. If you need an ASE vehicle inspection the place to go is a mile away. They took 10 minutes out of my day last year without breaking anything or up charging me. I should have went back there, but thought it was impossible for someone to ruin an car inspection Automotive Experts 2464 N Military Trl West Palm Beach, FL 33409 United States read more

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Fairly annoyed. When I showed up, I was told it would be about 45 minutes. I've now been in the waiting are for over an hour. My vehicle was in line to be next and they just pushed mine back to let another car in ahead of mine. I asked why and was told the car they pushed ahead of mine needed warranty work of some sort. I explained I've been here beyond an hour and was essentially told I had to wait. I'm glad I don't live around here because there will never be an opportunity for me to make this mistake again. Horrible customer treatment! read more

If I could leave 0 stars I would. First, they tried telling me I had an antifreeze leak but the color of the antifreeze on the ground was a different color than the one I put in my car. Plus my car hasn't been leaking any fluid and the fluid was uphill. Second, it took them over an hour to get my car into the port and complete an oil change when there was only one car ahead of me. Third, they forgot to put the sticker on my windshield until I was about to leave and noticed. Do not go to this location! read more

BEWARE!! NO BUENO! BE WARNED!! I arrived for a normal synthetic oil change only. They had me park behind the car in the first bay. I sat for a while before they came over to me to see what i am there for. Mean while the 5 employees are either standing around or joking and laughing with eachother. The guy wrote my name and service i needed on my windshield. Then I sat and sat. I called over the guy i spoke with earlier and told him the car in front of me hasn't been touched since I have been here. He told me we are waiting for an oil filter for the car, he said there are just a few more in front of you, he was going to have me move to another lane. But i was here before all of them. He didnt care, i had him clean his grease pen scribble off my car. This location is horrible people, go somewhere else! NOT RECOMMENDED! read more

I came in last night because i was having car problems. Someone came right up to me the minute i pulled in and was very helpful. He put fluids in my car when i was empty and didnt charge me. Nicest guy ever. read more

Asked to have battery replaced before long trip - after waiting 30 minutes, they said nothing was wrong (aka didn't want to make time). Next day, stranded 3 1/3 hours away from home with car that won't start. I will never return on principle alone... read more

I had an excellent experience at Jiffy Lube I attribute to Michael's expertise, kindness, and helpful, positive approach to regular maintenance on my car I tend to avoid in the first place because of past negative experiences with other shops. Within about twenty minutes I was in and out with a competitively-priced oil change and top off of all fluids! The service was excellent, which I thank Michael for. He was very knowledgeable and helped me to better understand aspects of regular maintenance, efficiently and in terms easy to grasp for someone who isn't car-savvy. I left with a better understanding of my Dodge Durango that I didn't have prior to his fantastic service. Michael truly went the extra mile (pun intended) and I left Jiffy Lube feeling safer in my vehicle than I did when I first arrived. read more

SLOW! Most businesses are understaffed nowadays, but I showed up at 2:00 PM on a weekday, and it took almost 1.5 hrs for a simple oil change. Their staff is very professional, and they apologized profusely. Just know, if you go, they will get the job done but it will take a while. Bring a book, or even yet, plan to drop off your car and pick it up later that day. They close at 7PM so that helps a bit. read more

This is the best oil change spot around. I ONLY come here to get my cars oil changed and I'm never disappointed. Fast and good services done here. The Crew is outstanding no matter who you get and they'll make sure you're taken care of. read more

I have no idea why this location have such a bad service rating, I wish that I can be treated the same way that I was treated here everywhere I go. They are just wonderful. Thank you guys, especially Zack!! I'm looking forward to see you guys soon! read more

when you leave a message and that person wastes more time calling you back just to get hung up on ... let me guess problem with the phones also ?? or operator error .. someone needs to step in and fix this mess read more

Jiffy Lube - worthless voicemail ... - Auto Repair Near Me - West Palm Beach, Florida