It was FABULOUS that it was open on Sunday! I work far from Firestone, and I really need my car to…read morefunction and get me to work. Thank you, SB Firestone Complete, for being available on a Sunday. Also, thank you for your pleasant assistance & explanation of my repairs. Reasonably priced!

I had an appointment for a full synthetic oil change. They took over 2 hours and charged just over…read more$100. Frankly, I expected a discount after how long it had taken, but they didn't even acknowledge let alone apologize for the inconvenience. When I asked I was told that the technician scheduled to work on my car just didn't show up to work that day. While I did have a morning appointment, it was by no means the first of the mornin, so I would have thought they would have time to prepare an alternative course of action or even just call me and let me know before I showed up. Also, the price transparency of services on their website leaves something to be desired, and they always have some version of the same coupons/discounts, which to me means that they're not discounting anything at all. Only reason I'm putting 2 stars instead of 1 is because there didn't appear to be anything wrong with the service once it was complete, but personally, I'm taking my business elsewhere. Somewhere that respects my time.

We were coming from SoCal, when we realized we had a leak. We feel very blessed to have stumbled…read moreacross SB Tire and Service. Our issue was critical. We arrived at about 4:30pm (shop closes at 5pm). They advised we needed a new radiator. They scheduled us for first am the next morning. They patched us up so we could drive to a nearby hotel (walking distance). They made recommendations for hotels and restaurants. We were able to drop the vehicle off first thing in the morning. We walked back to the hotel until check out. There was a dog park about 3-4 blocks from the shop... and a starbucks. They had us back on the road that afternoon. While it's quite easy to get frustrated because of the unexpected cost of a repair and a hotel, they were great. The crew kept us updated on the timeline. Their fee's are in-line with what shops charge. They did not price gouge. When you are at the mercy of car repairs it is a fear. The team at SB T/S were professional and worked hard to get us back on the road. We are grateful.

From out of town and got gas and my tire cap wouldn't close. We tried looking it up online and it…read morewasn't working so we came in here. Wayne and Omar were so nice and helpful! They were able to fix it in less than 5 minutes!!

Got high quality Michelin tires for my 718S Porsche at an excellent value at my scheduled time…read morewhile I waited. Very satisfied customer.

The best service. I had a flat tire that I needed to have…read morereplaced, but unfortunately it was on Memorial Day. Luckily American Tire Depot was open. I came in with my daughter, but her wheelchair took up the entire trunk, so I did not put my old tire with the rim in the car. Obviously, that rim was essential. Seeing that this was already a difficult situation for my daughter to have to wait through, Peter offered to pick up the old tire from across town. They replaced my tire, aligned my wheels and provided me with service that was above and beyond to such a degree,that I still can't quite process it. Just so much grace and kindness. I will definitely be going back there for my next set of tires.

Junior and his crew are top notch mechanics. They love what they do and it shows in the quality of…read moretheir work and the honest, friendly customer service that seems to come so naturally to them. I live in LA and got a new set of tires from them on my way through Santa Barbara. They did such a good job and because junior (the owner) was so cool - I drove back to Santa Barbara the next time I needed a tune up. Well worth the drive. No one likes spending money getting work done on their car, but if you have to, you might as well give it to an independent business that does better, more timely, more affordable work than its corporate-chain competition.

Had my scrape plate fixed here - junior was very responsive and whole process was very quickread more

I've brought my Toyota Camry here twice when I had car trouble, and I was beyond impressed with the…read moreservice I received. The team quickly diagnosed the problem and kept me informed. Rob and Alex both offered exceptional customer service and made a stressful day much easier. Parts arrived the next morning, and my car was returned later in the afternoon. Both times, my car ran smoothly after repair with no further issues. The pricing was incredibly reasonable. I feel so grateful to have found this store, I know I'm always in great hands with them.

I've been going to Eric for over 15 years with multiple vehicles, and always have had a positive…read moreexperience. It's difficult to find an honest mechanic in this town. Eric has never ripped me off or tried to sell me something I didn't need.

Had a "quote" from another place recommended by my oil changer, but I liked top shop's better. The…read moreother place couldn't give me an estimated price so I had a heads up on how much I would pay,but when I called top shop, they were able to ask the questions they needed to give me an accurate price range. The service they provided helped me save money and everyone was friendly. When sitting in their waiting area, they have coffee, tea and some decorations to look at or you can walk around some of the businesses nearby

Had a gowesty steering kit installed by this company, within three days it failed, called gowesty…read moreand they sent a replacement, top shop again installed, failed again, ended up taking my van to to Los Osos, GoWesty, they installed another and told me that the mechanic who installed the previous kit did not install correctly. Lady thing you need is a steering problem going down the freeway, Top Shop, when confronted, said they installed it correctly, hmmm, two failures, not so sure, go to Corey Motors, much better service.

I bought my tires off of Tire Rack and had them shipped to Ian's…read more The made having them mounted and balanced easy. I set-up an appointment, showed a little early, and by my appointment time the car was on the rack and the tires were mounted, balanced and back on my Outback in no time. They noticed my brake pads were close to needing a replacement and pointed that out to me. I had already set that up and was just waiting on new pads, but it showed that they're on the ball and observant, which I appreciate. They weren't pushy about it, I'm sure they would have given me a great price for the work, but I already had it set-up with my mechanic. Tires and brakes are important, it's where the rubber literally meets the road, and stopping your car is more important than making it go! I appreciated them looking out for my safety. I guess that's one of the reasons they've been around so long. Highly recommend. You can feel confident taking your vehicle here for service.

Great service, friendly staff. Went for new tires as well as oil change . It was nice to not feel…read morelike I was in a timeshare presentation where you get pressured to buy services don't need . Fast as well !

Big Brand Tire on Milpas absolutely came through for me! I needed the brakes repaired on my work…read morevan, an oil change, and an alignment check. They checked the alignment for free, completed everything else, and had me back on the road in only two hours. I own Bling Em Rim Repair, a San Diego-based mobile wheel-repair business. I've been repairing rims and wheels for 20 years, and I also provide mobile wheel repair in Santa Barbara when I come up on weekends to visit my family. My van is my livelihood--I need it running safely and reliably so I can keep serving my customers. After working with automotive shops for two decades, I can honestly say these guys are among the friendliest, most responsive, and quickest I've dealt with. Great communication, excellent service, and they move with the quickness! If you need brake repair, an oil change, tires, alignment service, or other automotive work in Santa Barbara, check out Big Brand Tire on Milpas. They got my mobile wheel-repair van handled and back to earning. They've earned every one of these five stars!

I had an unbelievable experience at the North Milpas location. I had a sudden flat tire, needing to…read moreget to a meeting in Glendale, CA that morning. I called and spoke to Delip who was professional and quick to get me in so I can head back down south. They greeted me with a smile, did a quick inspection of the car, and was able to be on my way in 30-min! Definitley getting the rest of my tires replaced here. Highly recommend this place if you want fast, good pricing, and good quality service on your car