Don't waste your time here. I went to see what was wrong with my ac and three different times they…read moretold me they would call me to update me. Every single time, I had to call them first. Finally, they claimed a part was broken, but could not tell me when they would be able to find said part and they would call me tomorrow. At that point, I decided I did not trust what they were telling me and told them I will come pick my car up. Upon getting into my car, i noticed they left trash, dirt on my carpet and inside of drivers side door, and animal hair on my seat covers (I do not have a pet). They do not appear honest, my car was left a mess, and I still had to pay $160.

If you're reading this, do not do not take your car into the shop. They will offer to do whatever…read moreyou asked them to fix, but then they will relate you to another issue on your vehicle that they were overcharged you for. I went in for a simple splash guard fix but instead they told me I needed to axle. They tried to charge over $1400 after I explained my situation. Went to my personal mechanic and he only charged me $175 to replace the axle they overcharge. Not worth the headache.

This establishment claims to be quick and can change oil in less than 15 minutes. However, we spent…read moreabout 45 minutes through the whole process, the employee kept trying to sell you on other things that need to be "fixed." Employees were nice, there was just no sense of urgency. Cost about $100 for a synthetic oil change.

I hate giving negative reviews, but sometimes it has to be done. I was looking forward to visiting…read morethis store simply because it was new and conveniently located. Sadly the service itself was poor. On arrival as I approaching the bay, almost the entire staff was outside talking to what looked like a visiting family. I slowed for them to direct me to which bay to pull in to, no direction was given so I decided for myself. I pulled my car into the bay and a tech greeted me and ask if I was here for an oil change. I said yes and he began with the vehicle inspection. I told them not to check my battery cause it always blows a fuse. I notice there were no monitors to observe work going on under your vehicle, but I can tell work had begun for I could feel the car moving from removing the oil plug. Another car pulled into the bay next to me. This is important to know for later. As I waited, there was no conversation with me from any of the employees, what I did notice was a lot of joking around and loud talking. One tech, who was suppose to be working on the car next to me, start laughing hysterically by someone another employee said, that he walked away from the vehicle and outside the bay. I also notice a bicyclist approach the bay, asking for some air in his tire. They wouldn't obliged his request but did direct him to another employee in the rear of the store. Not sure if they helped him out or not. I notice work had stoped on my car and the employees were just standing around. I know the oil had been drained but not replaced with new oil yet. I notice work on the car in the bay next to me was progressing along, a lot of attention was being giving on that car. At least 10 mins had passed and I ask an employee, (Kimberly, who I later found out was the store manager), "what is the status?" Wit a polite, but "sassy" response, she said " we only have one person working down there, gotta kinda divvy it up between vehicles. You understand?" I nod that I did. The there was a slight role of the eyes away from me. Imagine that, brand new store and they are under-manned already. A little more time had passed and the car in the bay next to me was finishing up. Meanwhile oil had just completed being put in my car. The other car left and I was still there, Remember, I was there way before that vehicle but its service was finished first. All I was getting was an oil change, that car next to me got an oil change, cabin filter changed and something else done and was still complete before me. My service was finally complete, I was lucky to receive a 20% discount from an e-mail today, but that did not negate the unprofessionalism there. As I was leaving and was being directed out, I said have a good day, he responded, "take care man!" I don't know what it is about Valvoline Instant Oil Change service but for some reason they keep calling me "man!' I guess since I'm an African-American male its cool. This is not something new from Valvoline, I have experienced this type of unprofessionalism form other stores. Was not expecting this from this store for it is new. I reluctantly give two stars cause it is a good looking store, coupons are alway available and Valvoline is the best oil in my humble opinion. The staff here is unprofessional and is a direct reflection of the manager Kimberly. Service is slow and they are understaffed. I will not be going back to this particular store.

Excellent Service!! Brought truck in unannounced for…read moreinspection and ended up needing brakes and some other minor maintenance. The staff kept me informed along the way and knocked the work out very quickly. The text updates with a review of what work was accomplished and the ability to approve repairs was great. The convenience to the shipyard is great as well. I highly recommend. For all I had done the price was very fair.

On Presidents Day, since I had the day off, I decided to come to this auto shop after my car…read morestarted to make noises while driving, along with an oil change. They are AAA operated which qualifies members with a 10% discount. The hope was to see if prices would be reasonable and not breaking the wallet. The drive from home to here wasn't too bad. I will say be careful not to drive too fast or you'll miss them entirely. It is a small outfit after all where they only have 4 workers total. After nearly 2 hours in service (not a big deal since I had the day off once again), I ended up paying almost $90 for an oil change. This is more than the amount I pay at my dealership, even with the 10% discount included. Not really complaining, but weird it would cost more at a local shop. As far as the diagnostic check goes, they recommended work on the inner and outer tire rods for the left front tire and tire struts for the front tires. Also, replacing the engine and cabin air filters (which were long overdue), spark plugs, hood struts and brake fluid. Total cost: over $2000. Way too much for all that had to be taken care of. And some of the stuff that I could take of myself (hood struts, air filters, brake fluid) cost almost $150 each!!! I understand labor costs, but that's breaking an arm or a leg. Luckily, the vehicle is driveable as long as all the issues get taken care of within a year. Is there an upsell in play? Not sure. Could the costs be due to inflation? Not sure either. But a price like this is one you would see at a dealership in my opinion. Don't get me wrong I appreciate all the input and taking care of the oil change, but that price had me going elsewhere, which is the case after having the tires rods replaced at a cheaper cost.

I pulled in here after having a blowout. The staff are so friendly and so helpful. They called to…read morehave the tire delivered and even haggled on the price. Clean waiting room with a/c and free wifi. Clean bathroom, too!

Left there today and I have to say the crew working was awful. There was oil residue on the inside…read morepart of my door and steering wheel. Than I was driving to work and my hood wasn't latched and it was shaking ready to flip up on the highway. I own a regular how difficult is it to secure a hood.

Very friendly service We're very expedient…read moreAnd had an overall great experience I have to write more characters too get this posted.

Seann was so chill and friendly and informative! He and Randy took care of me and my car in a snap…read more will definitely be visiting for my next oil change!!

Marquise and EJ are really helpful. Nice guys treat women respectfully check them out. They'll…read moretreat you wonderful.

Kenny was a great service men, the personality was there and the service was quick. The price was…read morevery affordable and the oil change didn't take long at all.

Quality of service is terrible. These fools put putty on my engine and covered it up. I spent 1200…read morewith this company all they did was cause more problems to the point that I had to get another car. When I went back up there they gaslit the fuck out of me! I tell everyone I can, not to go there. If I had the time I would stand in front of the business and protest their ass.

came in for a state inspection and waited over 5 hours, the men inside sat more then they worked,…read morethe truck in front of me needed 'work' to pass inspection and the waited over an hour for him to call back to decline the work... how can they run a business like this

Take 5 Oil Change on Mercury Boulevard in Hampton is a really convenient spot. The guys there are…read morefriendly and make you feel welcome, but just know they are definitely sales-driven. They'll try to talk you into extras like windshield wipers, a better oil filter, cabin filters, or even an A/C fluid change. Honestly though, that's their job, and they do it well. They offer you water while you wait, which is nice, but sometimes the wait can get a little long if they're busy upselling other customers. For me, the price ended up being higher than going to my dealership, but I was way overdue and needed it done right away, so I went with it. I've been here more than once and every time has been a good experience overall. If you need an oil change and want something quick and convenient, I'd definitely suggest giving them a try.

Excellent service! Fast and efficient…read more I took a trip down to Virginia for my child's track meet and then the change oil light came on. I have a BMW X7 and I usually just go to the dealership, but I had to find a place before we got back on the road. The gentleman working here were very knowledgeable and had great customer service. We were finished very quickly as well. I would definitely recommend this place.

Was recommended this company to fix an air conditioner that was damaged on the highway. The vehicle…read moreat the time was slightly over one year old. They were very friendly and informed me that a rock had punctured my condenser. This was true. They replaced the condenser and upon driving the vehicle, the cool air turned to warm air. I returned the vehicle, and I was told the refrigerant was low. They added new refrigerant and the a/c remained cold for 11 miles. I returned to vehicle and was told the compressor was bad. I disagreed due to the age of the car, and took the vehicle to an authorized dealership. I was told at the dealership, that who ever changed the condenser had essentially ruined it during the installation. So, after almost $2000 in repairs, my A/C works again after what should have been only $1000 or less.

Excellent service! Within the last 2 weeks I have had to contact Newmarket for service and they…read morehave been able to see my car both times SAME DAY. This recent time my car's fan would not shut off. I took it in around 12:30pm and at 1:59pm I received notification my car was ready for pickup, so they underpromised but over delivered, which was great!

Great locally owned shop! Friendly people with friendly prices and a quick turnaround nice to have…read morean honest mechanic in the neighborhood

Do yourself a favor don't do it. 3 weeks later and got van back. If you like ductape and no heat,…read moreno ac and a lot of missing bolts this place might be for you. My advice don't do it!!!!!!!!!