Management contacted me about my experience and invited me back for a customary service check. We got to know each other along with the staff it was very satisfying, I even treated them to a pizza lunch. Only one concern I have a/c tester may need repair it kept restarting over and over again, but finally worked. You guys changed my mind, I will be coming back thank you. read more

1 because they do not have a 0 star, well here's the scoop. Went to get an oil change on 6/23/25prior to a family road trip with my wife and baby to see family 850 miles away. Once we did the oil change and left we noticed little odd things happening. Like a grinding noise coming from underneath the car. Then the AC is blowing warm air. Didn't think anything of it thought just being on the road 17 hrs will have a car running hot. Next day go to visit some family and put the ac on. Instead of warm air all we could smell is gasoline, it had gotten to a point I had to pull over because my wife became sick from the fumes. Now I'm driving with the windows down on a hot day due to the fear of my family's safety of being exposed to dangerous fumes. Especially with a baby's developing brain and body. Finally get to our destination and I pop the hood, and what do I see? ENGINE OIL EVERYWHERE!! The engine oil cap was never screwed back on nor was the windshield wiper fluid. Who knows what made its way into my oil from the cap not being secure (dirt,dust, pollen, rocks???) who knows.There's your base story now buckle up and get ready for what to expect if you make the mistake of going to jiffy lube that is associated with Chris Suggs (District manager of Bronco lube LLC) which encompasses 15 service centers across SC. On 6/28/25 I called the store fairly worked up due to the fact my family's safety was jeopardized to such a careless mistake at which point they directed me to Chris. After speaking with Chris I felt as though we were aligned and I left the situation feeling better then I entered. His resolution was to reach out to the team in RI where I traveled too and reach back out to me Monday prior to lunch. Fast forward to Monday I get a call from Keshawn, who is the GM of the location I went to. He offered to have the RI team look at it and see if anything's wrong. I asked what kind of tests they would run to verify the engine was in good condition. He said they would just look at it but it wouldn't take long. Questions erupted!! How long? What about needing transportation for my family. I shouldn't be stuck and at the mercy of jiffy lube due to their mistake. He said it wouldn't take long to verify, how could that possibly be true? The only reasonable test that would guarantee results would be a compression test. I told Keshawn that Chris was supposed to reach out to me today and I have never even spoken to him. After talking in circles he could tell I was becoming frustrated so he said Chris would reach out to me. An hour later with no response I call the customer service number and lodge a complaint. Then and only then do I get my first call from Chris. He proceeds to tell me I would get a call Monday but not from him specifically. STOP I immediately called him a liar because my wife and grandparents were around this call. From there it became a back and forth where he said I acted as if I was better then him. I told him not the case I just won't tolerate you taking a pile of crap sprinkling some sugar on it and calling it candy. Hang up and another hour later I get another call from Chris. He wanted to offer solutions. Before that I had to address the elephant in the room. I asked why he would lie about calling me Monday and then when I called him out he tried gaslighting me for it. He apologized for passing the buck. What is Chris's resolution? Replace the oil and filter, and acted as if this was some huge favor and clean the oil off the engine. I told him that's not acceptable I wanted a compression test ran. Chris says after seeing pictures I sent to corporate he knows there's nothing wrong with my car and it's perfectly fine. He hadn't heard it, smelt it, sat in it, drove it. He has never seen the car in person but was able to diagnose it through photos. Very impressive Chris!! I called back another hour later requesting his last name which he gave with a large amount of attitude, when I asked for the franchise owner because I can't work with a person who lies about a phone call he told me to call corporate. HELP read more

Also, don't get the financing they try to set you up with, claiming you will save money if you pay it off in 3 months. They charge you more to set up it than your credit card company will charge you to leave it on; they never mention that part though. The problem with my car was not fixed, they said they fixed something else for which I was charged around $600. The cap was left off one of my fluid refill apparatuses. If you call back asking what they did because it wasn't fixed and you took it elsewhere, they can't tell you what they did, and the promise to call you back is an empty one. Hold our breath until they keep their word about anything. read more

Car-related errands are an annoying necessity and almost always incredibly mundane, which is why I never thought I'd leave a review about an oil change, but the service and employees at this location made it just the opposite. The service was quick, friendly, and helpful thanks to a set of fantastic employees. I've never had a better experience. I felt that they kept me well-informed, but I was never pressured or "scared into" purchasing anything as can be the problem with many vehicle service stations. All of the staff was great, but Chelsea was by far one of the most pleasant and wonderful service representatives I've ever dealt with. She is genuine, respectful, and just a joy to have spoken with for the brief period I was there. She made the entire experience one that will definitely have me returning to this location! read more

Avoid this place and Jiffy lube in general ! First of all there is the usual pantomime, they bring various bits of the car into the office, air filter, regenerating circulatory valve body, and try to persuade you that these HAVE to be replaced, at huge cost when you could get them for a couple of dollars at O Reilly Auto Parts and fit them yourself, IF they were actually needed. They overfilled the oil in my Vehicle, Causing it to break down, and then wanted to charge me for towing it in to rectify it, whereupon they admitted they had done wrong, and after correcting the oil level, proceeded to take 5 days of holding onto the truck, saying it needed, first a fuel pump relay, then a new Engine computer, the most expensive thing they could think of probably, and after all that, I let them go ahead, 600$ worth of unnecessary work, Then they couldn't produce the old engine computer, so I stripped it down and found it was still fitted with the same one that was there before, still covered in dust and with the peeling ford, made in Mexico label on it. So beware, they might manage to do a 20$ oil change, with a coupon, but they are only concerned with stiffing you for unnecessary other work. I met a guy in buffalo wild wings who used to work there and he told me they do this kind of stunt all the time. That's why he left. Do yourself a favor, go somewhere better. read more

Bill Sullivan went out of his way to help us on a Saturday right before closing. Midway through a 22 Hour road trip, he and his mechanics got us back on the road in an hour . Prompt, professional and courteous service. What a relief for a stressful situation. read more

They couldn't get the oil filter off of my car but still charged me nearly $50 just to put oil in. It kind of seemed like a planned scam that they had been coached to carry out. read more

I had my car serviced at this Jiffy Lube, after I discovered that my Air Conditioner was not working. I knew what the problem was and had a good idea of what needed to be done. I called this Jiffy Lube among other Jiffy Lube Locations in the Florence Area. This location came out to be the cheapest and in addition to that had a coupon for what I wanted. They were a short distance off of I-95 and were able to take my car quickly. The waiting area was small, but clean. The employees were very nice and personable. All I needed was for the Air Conditioning Coolant to be refilled, but the mechanics here went the extra mile to find the problem Spot and fill the coolant as much as they could. They stayed true to their prices and gave me the discount the coupon offered. I have to thank them, because I would have never had survived in Florida without my car's air conditioning. I would highly recommend this place to others! read more

Forgot to put my air filter back in and had a 2 minute check on transmission fluid check was 1st in line and moved my car to the back on the line. read more

I didn't go personally, but my money paid for it and the service and price was ridiculous. We used the $15 tire rotation coupon that came with a free brake inspection. I'll get back to the tire rotation shortly. The brakes indeed needed to be replaced so we further used a coupon for $90 off. Sounds like a great deal, right? STILL costs $250+ for JUST the rear brakes. Won't be using that particular service again. The hubcap is missing from one of our tires. After the "tire rotation" the exact same tire ended up in the exact same place. Perhaps they designed it that way, removed the tire from the rim etc. Regardless, it was noted on the invoice that the van has "unusual knocking/vibration in front". When it was brought to their attention that any kind of unusual shaking wasn't there before they responded that sometimes it takes a second person to notice. That's definitely true, I hadn't even seen the invoice until after I had made the observation just riding in it. Still needing the front brakes replaced I was lucky to have a friend that was able to do it for the cost of the parts. After having removed the front tire to access the brakes he showed us the tire which is dangerously close to blowing out. The condition of the tire was unsafe. Apparently this jiffy lube didn't care to inform us. I will say that I have not brought these issues to their attention, aside from this. Perhaps they could have rectified my issues, but after this slew of unsatisfactory service and pride, I'd really rather just take my business elsewhere. I would recommend anyone reading this to do the same. read more

on my way to Pennsylvania coming from Florida stop for an oil change and I had a great service fast and convenient this people know what they about thank you so much. Kathy tejada read more

This place is awful. We brought my car for rack and pinion service on a Friday. We purchased the parts ourselves and asked Jiffy Lube to fix. They were asked to keep the old part in the original box and put it back in the truck of my car so that my husband could return it and get cash back. We spoke to several people about leaving the part and the all said no problem. Fast forward to me picking up my car.. My car was dropped off on Friday morning and picked up after hours on Saturday. When we went to pick up my car there were no cars in the parking lot.Leaving us to believe that my car had been STOLEN!!! My husband and I could not speak to anyone in the shop because it was closed. We called 911.The police came and told us that they think my car is at the Jiffy Lube on W. Evans street because they just came from there because an alarm went off. Well needless to say my car was found at the Evans Street location not where I brought it for service.. No one told us to pick my car up there. Now lets get back to my car part being left in my trunk for return for cash. The part was not left in my car. What happened to me and my husband should not happen to anyone. Thank God my car was not stolen but the LACK OF COMMUNICATION from the staff and the disregard for our parts being returned says a great deal about POOR CUSTOMER SERVICE!!! As paying customers we deserve much better than this kind of treatment. If you care about getting GOOD CUSTOMER SERVICE than take your service elsewhere.Not deserving of 1 star. read more