i always receive amazing service from the lovely folks at jiffy lube!!!! so kind, quick, and efficient. definitely come here for an oil change or any car matter. read more

NEVER!!! Take your car here or let older family members come here. My grandpa brought one of the cars in for an oil change, 130 dollars?!? Ridiculous. They didn't put the right oil in, and it was a quart low when I checked the dip stick. Manager claims the coolant was empty, it was not, I check it regularly. He upcharged my grandpa 200 dollars for the coolant to be drained/refilled... my AC no longer works, there's a new knocking noise & who knows what other new issues will occur. Absolutely disgusting business predatory business practices. Other fees charged include Shop fee- 9.99 Additional shop fee- 9.99 Everything eyes looked at 1.00 a piece totaling 10.00 Engine air filter- 50 DOLLARS!! read more

This morning I got to Jiffy Lube at 8am so I wouldn't have to wait. I received great service & they were quick getting my oil change done. I was able to use a coupon off their website which is nice! read more

RIPOFF: Still had to pay $15 in addition to my Groupon!! Unfriendly and unhelpful staff. The "15 minute oil change" took 65 minutes !

Service was Excellent !! Staff very Friendly and informative !! Will definitely return for any problems in the future !

The staff is so amazing here and helpful! They fixed my Honda spark plugs and coils. Always going to use them for any car work

Stay away from the Boerne Jiffy Lube. They proved to be scattered and inept. Once I checked in I was informed that they didn't change my oil filter the last time I was there. They never informed me of that and how could they could have let that happen was a shock. I continued to wait for 40 minutes while my car just sat outside. When I went outside to see what was causing the delay, the manager and all of the employees were either sitting down on their cell phone or were outside the building. None were working on any of the vehicles. My experience at this facility has been on the decline for the last 18 months. I will not be returning. My advice is save yourself the time and money and go elsewhere. read more

Hello. I needed an inspection. Brought the vehicle to Jiffy Lube in Boerne Texas expecting the usual excellent service. I was very pleased that this excellence is continuing. I will be back. Thanks. read more

I read the more recent reviews but thought surely this location cannot be that bad - yet it is true, this location is just that bad! It was 7:30a, I was the only person waiting. I noticed several staff in the shop. Another vehicle showed up after me, but staff not paying attention waved them in first. Then asked me what I needed - I was there for a vehicle inspection. Staff indicated I needed to move to another section of the shop and wait... and wait... and wait. After ten minutes I went elsewhere, and before wasting your time you should go elsewhere too. read more

Overall excellent service. I have used them now twice on Sunday mornings. Able to drop my car off and walk over to the gym. They have been prompt with the service and done correctly. Got a recent full synthetic oil change that was a little more expensive than other places but definitely worth the convenience for me. Love that they don't hard sell you on additional services. Will definitely be back. Really appreciate the Sunday hours and the military discount. read more

I stopped here to have my oil changed. They were quick but did not refill my windshield wiper fluid. Disappointing since they said they did and I was driving to Colorado the next day with my family. I suggest you check your fluids before driving away. read more

I waited over an hour to get my oil changed. They blamed me. Said that I had left and didn't tell them what type of oil to use so they could've start. I was in the waiting room the whole time. I am beyond frustrated. Stay far away from this shop. read more

After reading the negative reviews, I thought it couldn't possibly be that bad...this location IS BAD! I was asked by a worker what type of oil change I needed. I replied, high mileage, he says ok. It'll be another 15 mins before we can see you. 30 minutes later, a different worker asks the same question, I give the same answer. He then says, "oh sorry sir, this location doesn't carry high mileage oil. After wasting 45 minutes of my time all I hear is "yea, we're sorry, but we can get you a full synthetic change for $100" Y'all are done! Telling my friends and family to go elsewhere! And will be sharing on Twitter and other social sites! read more

The initial staff there are awkward and rude. Just went for a state inspection and the staff absolutely lacked any charm or personality. The first guy would literally stare through you and the next guy just yelled at you. No signs anywhere, yet he hollers at you where to go like your a child. Not saying this is a bad place, but these guys belong working under the car. The guy that actually did the inspection and the guy that checked us out were really nice. Those two bump up the start rating to 2 stars. read more

Natalie - your response stated your staff would follow up and they have failed to do so!!

These guys are fast, friendly, and don't try and intimidate you into unneeded work. They are good and informative about services needed and upcoming. The price is right. They offer military discount which in my book is always a plus for a business looking out. our whole family goes here. Great location and great work. read more

Ask for Javier. He'll take care of you. No B.S. No updating. He's the guy to see. Honest and excellent person

After leaving I noticed a strong smell of oil inside my car. After opening my hood I realized that my whole engine compartment was covered in oil because someone failed to put the oil cap back on. read more

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I would give zero stars Rude, dirty , long wait times . I overheard them apparently badgering an ex employee, who seemingly was very calm . I won't do business with companies that treat anyone bad. Clean it up..clean up the employees & their nasty attitudes. Will NOT go back read more

Requested vehicle inspection, and I was told it would only take 20 mins, only one car in front of me and two cars in the other bays. Took over an hour to finally get it done, the main manager or person in charge was on his phone and eating food in the garage. Understandably if he was on break but he was working while eating. Really unprofessional. Felt that as more cars came through the bays they took priority over the ones that came first, even if it was for vehicle inspection read more

Waited and waited for a state inspection while the employees were inside not doing anything, walking around, only 1 car in bay. They could have cared less while 5 cars were lined up when I left eith no sticker. read more

I took my 67 mustang Fastback there 3000 miles ago. I went back to get oil change and they would not service my car anymore! Hmmm! I had the car shut off right after that. I don't drive it much, luckily I have a fail safe that if the car gets took hit power stops and shuts off engine! Thought it was electrical. I was getting ready to change the oil myself since these dumbasses did not want to do it! Guess what? Zero oil!!! Zero oil in my car!! What the fuck! You guys are lucky I'm leaving in vacstion! When I get back your corporate office will hear from me!!! What a shit show as someone there put it!! No wonder you didn't want to help! You probably had a disgruntled employee do this with no supervisor checking on him! Damn idiots!! Go at your own risk! read more

$120 for a synthetic oil change? Seriously guys, I understand you're paying for more than the supplies (which could cost as little as $30 if you shopped around at all) but it's hard to believe you aren't taking advantage of people who don't know any better. Please people, shop around and don't spend $120 on an oil change that you can get elsewhere for $50 on sale. I understand not everyone can or wants to change their own oil but it's crap like this that gives mechanics a bad name. Plus this place is painfully slow and the staff is just downright rude. read more

I moved back home in 2021 and Jiffy Lube in Boerne has been my go to maintenance crew. the manager Javier us patient and gentle with his customers. I've watched him multi task teaching six new employees and working the register with a sense of calmness. It would be I'm Jiffy Lube best interest to get veterans in to assist him in training others so there isn't a potential interruption in his amazing Customer service. read more

Just found there are new owners at the Boerne Jiffy Lube. Huge price increases. My 30W oil change for my F-150 was nearly $60 and wipers $40!! Won't be back. Ridiculous prices. read more

Please don't go here this place will rip you off. They want to charge you 3X the price of a cheap imitation of a full synthetic oil. We need to learn to do it ourselves to get crappy places like this and force them to go out of business. I wanted to show my wife how crappy these little oil places are and they charged her over a hundred dollars for a simple oil change and filter. read more

Got my lights changed last minute due to them being out, and they took care of me immediately, great service by Robert and Daniel!

Quick service. Staff was friendly and helpful. Liked the fact that they have great COVID procedures in place - employees wearing masks and socially distancing. Location is easy to go to as well. read more

Crap service. Person preforming our vehicle inspection was sick and not even wearing a mask. Avoid this place.

Great help from "Red" and the team. Took my 22yo, high mileage truck for an oil change and coolant flush. They took great care of us. We have several things to work on with this vehicle and after a review they helped us prioritize the list. Very happy with the service. read more

Been here several times , the last 2 were not so good. Waited in line for a bay for 10 min before pulling out to leave before some one ran out to greet me . Had several employees walk by me w/o any acknowledgement. I was told I had a 20 min wait 50 min ago and my truck has not been touched. Not jiffy and so far no lube. I wont be back , sad to say the gmc dealer is probably faster. I understand places get busy but there are ways to Deal with that by making sure the customer is greeted promptly and told what to expect so they can decide whether the wait is worth it. I can get faster service at a hospital ER And the coffee maker doesn't work read more

I don't understand any of these bad reviews. The staff here is very informative and friendly. I came in for just an oil change and they suggested other services put were never pushy. Got me in and out in 15 minutes. They accepted my coupon and even vacuumed out some dirt in my car too. Excellent service and super efficient. read more

With all due respect, I have seen this or similar responses from your company on other bad reviews, which leads me to believe that nothing is changing despite the negative feedback. Maybe once some changes are actually made I could reconsider using your services. But for now I think it would pointless to have further communications about these issues, as there have been no improvements. read more

Poorly run. No sense of urgency. Nothing "jiffy" about it. If you have 1-2hrs + to kill waiting for an oil change, great. Otherwise, I would suggest going somewhere else! read more

Went by on a Sunday, one other car there but 5 people standing around staring at each other. Waited for 10 minutes and never got approached or waived into a bay. Decided to go somewhere else and as I backed up they waved bye.... great way to get business. Couldn't tell if it was a joke or not but very odd none the leas read more

Not really sure what's happened here. Been coming here for almost five years for corporate car service. Always had a lot of turnover but excellent managers. Now it's a mess. Help yelling at each other, throwing stuff around like kindergarteners. They need adult supervision and a good cleaning. Oil changes were like 45 min but with all the juvenile play, it's doubled. Sad read more

I went in with an idea of what I needed but I'm not car smart, Red took the time to listen to me and suggested the best option As a female it's hard to trust what an expert tells you since I've been "helped" before with the person not having my best interest at heart I love that there's a female and that she connected with me and took the time read more

Not certain what is going on at this location but last week it took eight hours for a break job on my son's truck and my 17 year old son and his 18 year old buddy finally had to tell the man working how to do it and help him or we probably would have still been there. Now, today, we took another truck in for inspection and the young man stated he couldn't inspect the truck because the window tint was too dark. Mind you this is factory tint, with the official sticker on the windows and it has passed inspection four years previously. We need to find a new place for oil changes, breaks and inspections. read more

Went in with a Groupon for an oil change and was told I had to pay an additional $48. Groupon was to cover everything but any additional oil...... Poor advertising and very poor business practices of doing more then is asked without approval!! $70 with the cost of the Groupon for a simple oil change is robbery! read more

Can I give zero stars? We waited in line for a state inspection for over an hour. No one came to our car to see what we needed or check us in. No one acknowledged our existence. You guys suck, we will go elsewhere. read more